Customer Service Solutions

sem_button5.jpg (947 bytes)

CSS Facilitation Services
Here are Examples of How We Use Our Facilitation Services to Improve Client Retention
and Employee Morale

Customer Focus Groups
CSS conducts customer Focus Groups as an in-depth method of garnering information from customers. CSS facilitates these groups to uncover the root causes of issues, reasons for customer loss, opportunities to better retain clients, or assessments of potential new product or service offerings.

Employee Climate Improvement Team Facilitation
CSS facilitates employee climate teams to investigate and address the root causes of issues resulting in low morale and low employee satisfaction.

We use our proprietary root cause elimination (RCE) techniques to move from poor rating to root cause, then to solution and success.

Key Services
> Mystery Shopping
> Service Excellence Training
> Satisfaction Surveying
> Client Exit Interviewing
> Fast-Track Culture Assessments

Key Industries
> Government
> Education
> Sports
> Healthcare
> Banking/Other Key Industries
> Customer Service News by Industry

Your Needs
> Retain Clients
> Predict Which Customers May Leave
> Nurture Client Relationships
> Increase Revenue
> Measure Customer Satisfaction
> Change Corporate Culture
> Improve Employee Morale
> Improve Consistency of Service
> Build Customer Service Foundation
> Improve Service Productivity

CSS In the Press
> CSS in the Media
> CSS Press Releases
> CSS Article Archives
> National Customer Service News