Customer Service Solutions

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Nurture Client Relationships
Here are 3 Key Services to Help You Build Relationships with Clients That Lead to Retention and Growth

Client Relationship Development (CRD) Consulting
Are you systematically and efficiently developing relationships with clients, addressing their retention drivers, and proactively acting on growth opportunities with existing clients? Are you structured to be successful? How's it working for you? We can help make it work better.
Click the link above to learn more.

Client Relationship Development (CRD) Training
Get exposure to CSS’ CRD methodology in this relationship-building process workshop, where staff develop touch plans based on key data needs such as client Retention Drivers. The training also addresses how to effectively cross-sell and up-sell clients once strong relationships have been developed.
Click the link above to learn more.

TouchPoint Planning Development
Customer touches are part of the CSS Client Relationship Development (CRD) Methodology. CSS develops a sophisticated spreadsheet-based tracking system for managers to use to set Touchpoint goals for staff (what touches, how many, for which types of clients, and when they should occur throughout the year).
Click the link above to learn more.

Key Services
> Mystery Shopping
> Service Excellence Training
> Satisfaction Surveying
> Client Exit Interviewing
> Fast-Track Culture Assessments

Key Industries
> Government
> Education
> Sports
> Healthcare
> Banking/Other Key Industries
> Customer Service News by Industry

Your Needs
> Retain Clients
> Predict Which Customers May Leave
> Nurture Client Relationships
> Increase Revenue
> Measure Customer Satisfaction
> Change Corporate Culture
> Improve Employee Morale
> Improve Consistency of Service
> Build Customer Service Foundation
> Improve Service Productivity

CSS In the Press
> CSS in the Media
> CSS Press Releases
> CSS Article Archives
> National Customer Service News