Client Relationship Development (CRD) Consulting
Are you
systematically and efficiently developing relationships with clients,
addressing their retention drivers, and proactively acting on growth
opportunities with existing clients? Are you structured to be
successful? How's it working for you? We can help make it work
better.
Click the link above to learn more.
Client Exit Interviewing Research
Determine why customers really left and what could have been done to
keep them. Create profiles of lost customers to predict potential
for the loss of current customers. Even generate some sales leads
from past customers, too!
Click the link above to learn more.
Customer Satisfaction Surveying
Conduct telephone, web, or hardcopy surveys to gauge customer
satisfaction, likelihood of retention, client preferences, and populate
your contact management system with respondent-specific information.
Click the link above to learn more.
Fast-Track Culture Assessments
Gain a quick but
comprehensive evaluation of what your organization needs to do to get
everyone on the same page, going in the same direction. It's
quick, cost-effective, and complete.
Click the link above to learn more.
Consultative Mystery Shopping
Measure by Mystery Shopping your own service. See the experience
through the eyes of your customers. We provide onsite, telephone,
web, and email mystery shops.
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Service Excellence Training
Get all staff the most
effective skills, philosophies, and techniques to be successful in this
customized training program.
Click the link above to learn more.
Fan Relationship Development (FRD) Training
Get
exposure to CSS’ CRD
(Customer Relationship Development) methodology customized for the
Sports industry in this relationship-building process workshop, where
staff develop touch plans based on key data needs such as STH Retention
Drivers. The training also
addresses how to effectively cross-sell and up-sell STHs once strong
relationships have been developed.
Click the link above to learn more.
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