https://cssamerica.com/hello-world/ 2009-06-04T20:14:31+00:00 weekly 0.2 https://cssamerica.com/dont-lie-to-me/ 2009-06-05T17:58:26+00:00 weekly 0.2 https://cssamerica.com/seek-to-understand/ 2009-06-09T14:28:59+00:00 weekly 0.2 https://cssamerica.com/keeping-the-sports-fan-1-at-a-time/ 2009-06-15T21:37:27+00:00 weekly 0.2 https://cssamerica.com/cs-govt-stereotypes/ 2009-06-22T20:56:48+00:00 weekly 0.2 https://cssamerica.com/highereducation-studentascustomer/ 2009-06-30T20:46:37+00:00 weekly 0.2 https://cssamerica.com/hospitals-personal-care/ 2009-07-07T19:15:50+00:00 weekly 0.2 https://cssamerica.com/why-the-world-of-customer-service-stinks/ 2009-07-10T11:24:31+00:00 weekly 0.2 https://cssamerica.com/a-great-carolinas-customer-service-example/ 2009-07-14T17:09:22+00:00 weekly 0.2 https://cssamerica.com/be-better-than-the-pretzel-man/ 2009-07-21T12:16:15+00:00 weekly 0.2 https://cssamerica.com/know-the-needle-you-are-trying-to-move/ 2009-07-30T11:20:43+00:00 weekly 0.2 https://cssamerica.com/cs-not-privilege-or-right/ 2009-08-19T19:56:54+00:00 weekly 0.2 https://cssamerica.com/hcahps-strategy/ 2009-08-21T19:13:25+00:00 weekly 0.2 https://cssamerica.com/perception-is-reality/ 2009-08-28T21:04:51+00:00 weekly 0.2 https://cssamerica.com/what-is-your-post-exit-strategy/ 2009-08-31T17:15:02+00:00 weekly 0.2 https://cssamerica.com/fast-but-not-fast-food/ 2009-09-03T13:41:02+00:00 weekly 0.2 https://cssamerica.com/tough-questions/ 2009-09-08T20:46:42+00:00 weekly 0.2 https://cssamerica.com/communitycollege/ 2009-09-11T15:18:58+00:00 weekly 0.2 https://cssamerica.com/david-and-goliath/ 2009-09-15T01:02:40+00:00 weekly 0.2 https://cssamerica.com/customer-service-week/ 2009-10-06T20:44:00+00:00 weekly 0.2 https://cssamerica.com/customer-service-quarters/ 2009-10-19T15:51:14+00:00 weekly 0.2 https://cssamerica.com/grow-attendance/ 2009-10-21T12:22:26+00:00 weekly 0.2 https://cssamerica.com/customer-service-rep/ 2009-10-22T12:19:59+00:00 weekly 0.2 https://cssamerica.com/know-the-best/ 2009-10-23T11:49:07+00:00 weekly 0.2 https://cssamerica.com/when-mayors-get-it-right/ 2009-12-04T13:12:04+00:00 weekly 0.2 https://cssamerica.com/errors-in-service-recovery/ 2009-12-07T07:00:29+00:00 weekly 0.2 https://cssamerica.com/retention-getting-it/ 2009-12-08T13:00:46+00:00 weekly 0.2 https://cssamerica.com/dont-wait-on-fixing-waits/ 2009-12-10T20:42:28+00:00 weekly 0.2 https://cssamerica.com/electric-service/ 2009-12-11T19:14:00+00:00 weekly 0.2 https://cssamerica.com/service-and-sales-need-to-talk/ 2009-12-14T22:22:43+00:00 weekly 0.2 https://cssamerica.com/the-truths-about-customer-service/ 2009-12-15T15:49:04+00:00 weekly 0.2 https://cssamerica.com/the-servant-mindset/ 2009-12-16T13:09:22+00:00 weekly 0.2 https://cssamerica.com/keep-your-prized-possession/ 2010-01-11T20:07:23+00:00 weekly 0.2 https://cssamerica.com/inquiring-educational-minds-want-to-know/ 2010-01-12T12:59:53+00:00 weekly 0.2 https://cssamerica.com/learn-from-the-operating-room/ 2010-01-13T13:08:18+00:00 weekly 0.2 https://cssamerica.com/capitol-customer-service/ 2010-01-19T11:37:38+00:00 weekly 0.2 https://cssamerica.com/knowledge-based-renewals/ 2010-01-25T16:07:08+00:00 weekly 0.2 https://cssamerica.com/blackhawk-at-its-best/ 2010-01-26T14:59:15+00:00 weekly 0.2 https://cssamerica.com/youre-once-twice-three-times-a-customer/ 2010-01-29T02:34:29+00:00 weekly 0.2 https://cssamerica.com/boost-your-retention/ 2010-02-02T21:18:24+00:00 weekly 0.2 https://cssamerica.com/educate-on-profits/ 2010-02-04T20:26:40+00:00 weekly 0.2 https://cssamerica.com/want-to-be-good/ 2010-02-17T13:31:26+00:00 weekly 0.2 https://cssamerica.com/own-the-problem/ 2010-02-18T13:34:35+00:00 weekly 0.2 https://cssamerica.com/be-vigilant-in-tough-times/ 2010-02-23T15:11:15+00:00 weekly 0.2 https://cssamerica.com/take-flight-to-learn-from-your-customers/ 2010-03-09T16:00:48+00:00 weekly 0.2 https://cssamerica.com/take-the-hcahps-test/ 2010-03-11T13:34:15+00:00 weekly 0.2 https://cssamerica.com/take-the-pulse/ 2010-03-16T14:03:38+00:00 weekly 0.2 https://cssamerica.com/hockey-team-listening-to-learn-today/ 2010-04-02T11:07:44+00:00 weekly 0.2 https://cssamerica.com/government-charges-you-to-wait/ 2010-04-06T17:49:05+00:00 weekly 0.2 https://cssamerica.com/do-you-have-harley-loyalty/ 2010-04-08T12:24:47+00:00 weekly 0.2 https://cssamerica.com/if-we-were-only-treated-like-our-pets/ 2010-04-29T15:19:11+00:00 weekly 0.2 https://cssamerica.com/to-streamline-or-to-serve-yes-and-yes/ 2010-05-06T15:49:50+00:00 weekly 0.2 https://cssamerica.com/the-university-versus-the-nba/ 2010-05-10T15:30:33+00:00 weekly 0.2 https://cssamerica.com/technology-helps-to-keep-customer-relationships-healthy/ 2010-05-12T12:49:00+00:00 weekly 0.2 https://cssamerica.com/gday-good-relationships/ 2010-05-13T11:51:35+00:00 weekly 0.2 https://cssamerica.com/customer-service-leads-to-customer-involvement-in-schools/ 2010-05-18T16:11:44+00:00 weekly 0.2 https://cssamerica.com/shell-take-your-order/ 2010-05-25T14:39:26+00:00 weekly 0.2 https://cssamerica.com/how-credible-are-you/ 2010-05-28T12:32:44+00:00 weekly 0.2 https://cssamerica.com/renew-with-research/ 2010-06-02T14:40:39+00:00 weekly 0.2 https://cssamerica.com/do-you-know-if-they-know/ 2010-06-08T12:22:04+00:00 weekly 0.2 https://cssamerica.com/ef-hutton-and-mit/ 2010-06-15T11:44:35+00:00 weekly 0.2 https://cssamerica.com/make-service-a-habit/ 2010-06-17T14:23:41+00:00 weekly 0.2 https://cssamerica.com/be-an-everybody-business/ 2010-06-18T11:52:17+00:00 weekly 0.2 https://cssamerica.com/decrease-paperwork-increase-patient-satisfaction/ 2010-06-22T14:06:04+00:00 weekly 0.2 https://cssamerica.com/dont-hibernate-on-your-customers/ 2010-07-06T14:59:42+00:00 weekly 0.2 https://cssamerica.com/govern-strategically-for-great-customer-service/ 2010-07-13T14:25:33+00:00 weekly 0.2 https://cssamerica.com/the-power-of-thinking-big-and-bigger-steinbrenner-and-welch/ 2010-07-16T11:43:16+00:00 weekly 0.2 https://cssamerica.com/learn-from-schools-without-attending/ 2010-07-20T12:12:42+00:00 weekly 0.2 https://cssamerica.com/the-sports-agent-ethics-and-customer-service/ 2010-07-23T12:03:34+00:00 weekly 0.2 https://cssamerica.com/customer-waits-without-the-hate/ 2010-07-27T12:41:25+00:00 weekly 0.2 https://cssamerica.com/are-your-people-and-processes-stressed/ 2010-08-05T12:27:56+00:00 weekly 0.2 https://cssamerica.com/a-day-at-the-dmv/ 2010-08-24T17:25:10+00:00 weekly 0.2 https://cssamerica.com/new-season-new-season-ticket-holders/ 2010-08-25T12:05:49+00:00 weekly 0.2 https://cssamerica.com/time-to-go-back-to-school/ 2010-08-26T12:44:26+00:00 weekly 0.2 https://cssamerica.com/a-tale-of-two-letters/ 2010-08-31T12:35:48+00:00 weekly 0.2 https://cssamerica.com/take-a-measure-from-government/ 2010-09-01T12:23:15+00:00 weekly 0.2 https://cssamerica.com/give-away-the-house-now-thats-fan-relations/ 2010-09-21T12:37:38+00:00 weekly 0.2 https://cssamerica.com/campaign-for-customers/ 2010-09-22T13:11:02+00:00 weekly 0.2 https://cssamerica.com/dont-let-the-customers-bad-attitude-dictate-yours/ 2010-09-29T19:51:29+00:00 weekly 0.2 https://cssamerica.com/poll-the-kids/ 2010-10-05T13:34:05+00:00 weekly 0.2 https://cssamerica.com/hospitals-must-care-about-more-than-clinical-outcomes/ 2010-10-07T14:11:08+00:00 weekly 0.2 https://cssamerica.com/give-them-a-vote/ 2010-10-26T12:17:17+00:00 weekly 0.2 https://cssamerica.com/the-nba-beats-the-nfl/ 2010-10-28T12:01:19+00:00 weekly 0.2 https://cssamerica.com/who-is-your-retention-director/ 2010-11-02T12:40:02+00:00 weekly 0.2 https://cssamerica.com/mediocrity-runs-rampant-how-i-made-employees-disappear/ 2010-11-05T13:02:58+00:00 weekly 0.2 https://cssamerica.com/translate-customer-service-into-business-success/ 2010-11-09T16:59:18+00:00 weekly 0.2 https://cssamerica.com/pay-for-patient-satisfaction/ 2010-11-19T18:12:38+00:00 weekly 0.2 https://cssamerica.com/stop-punishing-account-reps/ 2010-11-23T15:43:52+00:00 weekly 0.2 https://cssamerica.com/season-is-25-over-do-you-know-where-your-fans-are/ 2010-12-01T17:36:28+00:00 weekly 0.2 https://cssamerica.com/another-great-example-of-hire-for-attitude-train-for-skill/ 2010-12-03T15:37:09+00:00 weekly 0.2 https://cssamerica.com/contractors-determine-your-reputation/ 2010-12-09T14:03:53+00:00 weekly 0.2 https://cssamerica.com/3-key-predictions-for-2011-in-customer-service/ 2010-12-10T13:44:21+00:00 weekly 0.2 https://cssamerica.com/customer-relationship-mismanagement/ 2010-12-15T14:39:47+00:00 weekly 0.2 https://cssamerica.com/yakima-says-yes-to-retention/ 2011-01-11T13:45:12+00:00 weekly 0.2 https://cssamerica.com/relieve-your-customers-pain/ 2011-01-13T15:06:58+00:00 weekly 0.2 https://cssamerica.com/i-dont-have-customers/ 2011-01-14T13:30:42+00:00 weekly 0.2 https://cssamerica.com/is-patient-satisfaction-more-important-than-clinical-care/ 2011-01-18T17:27:27+00:00 weekly 0.2 https://cssamerica.com/how-i-gave-away-5000-in-free-consulting-and-didnt-even-know-it/ 2011-01-19T13:40:05+00:00 weekly 0.2 https://cssamerica.com/an-ice-cream-cone-and-a-princess-lessons-from-disney/ 2011-01-20T13:31:17+00:00 weekly 0.2 https://cssamerica.com/how-fast-are-your-customers-churning/ 2011-01-25T14:08:58+00:00 weekly 0.2 https://cssamerica.com/the-quest-is-not-the-thing/ 2011-01-31T17:16:08+00:00 weekly 0.2 https://cssamerica.com/horton-hears-a-stakeholder/ 2011-02-01T15:07:16+00:00 weekly 0.2 https://cssamerica.com/build-a-retention-program/ 2011-02-02T14:07:38+00:00 weekly 0.2 https://cssamerica.com/nfls-super-bowl-customer-service-the-good-the-bad-and-the-ugly/ 2011-02-08T13:01:11+00:00 weekly 0.2 https://cssamerica.com/in-pursuit-of-a-wow-director/ 2011-02-15T17:32:43+00:00 weekly 0.2 https://cssamerica.com/ill-drink-to-great-customer-service/ 2011-02-16T13:31:05+00:00 weekly 0.2 https://cssamerica.com/calling-all-customers-scream-about-service/ 2011-02-17T13:31:46+00:00 weekly 0.2 https://cssamerica.com/order-a-pizza-save-a-life/ 2011-02-24T13:33:12+00:00 weekly 0.2 https://cssamerica.com/311-customer-service-and-facebook-oh-my/ 2011-03-01T16:52:56+00:00 weekly 0.2 https://cssamerica.com/do-banks-really-care-about-you/ 2011-03-02T13:37:41+00:00 weekly 0.2 https://cssamerica.com/the-3rd-time-better-be-the-charm/ 2011-03-03T13:40:01+00:00 weekly 0.2 https://cssamerica.com/where-are-all-the-fans/ 2011-03-08T15:34:50+00:00 weekly 0.2 https://cssamerica.com/bre-vity-is-the-soul-of-wit/ 2011-03-09T14:36:01+00:00 weekly 0.2 https://cssamerica.com/create-b-u-y-i-n-with-staff/ 2011-03-10T13:35:40+00:00 weekly 0.2 https://cssamerica.com/whats-the-page/ 2011-03-16T14:01:30+00:00 weekly 0.2 https://cssamerica.com/with-customer-issues-and-complaints-its-all-about-speed/ 2011-03-17T12:39:53+00:00 weekly 0.2 https://cssamerica.com/quick-customer-service-technique-tips/ 2011-03-21T13:01:01+00:00 weekly 0.2 https://cssamerica.com/how-many-customers-did-you-lose-today/ 2011-03-24T14:04:54+00:00 weekly 0.2 https://cssamerica.com/fearing-the-feds-in-customer-service/ 2011-03-30T16:50:39+00:00 weekly 0.2 https://cssamerica.com/from-sales-to-service-and-back-again/ 2011-04-06T12:45:21+00:00 weekly 0.2 https://cssamerica.com/dont-just-create-raving-fans-keep-them/ 2011-04-13T13:02:38+00:00 weekly 0.2 https://cssamerica.com/customer-service-complexity-increasing-heres-one-reason-why/ 2011-04-14T13:05:54+00:00 weekly 0.2 https://cssamerica.com/follow-the-lead-of-others-in-retention-and-growth/ 2011-04-18T13:09:42+00:00 weekly 0.2 https://cssamerica.com/create-a-custom-retention-toolkit/ 2011-04-20T13:02:59+00:00 weekly 0.2 https://cssamerica.com/a-first-lets-review-an-analysts-blog-really/ 2011-04-21T13:23:31+00:00 weekly 0.2 https://cssamerica.com/lessons-of-the-nfl-draft/ 2011-04-25T13:00:24+00:00 weekly 0.2 https://cssamerica.com/life-as-a-call-center-rep/ 2011-04-27T13:03:16+00:00 weekly 0.2 https://cssamerica.com/you-want-to-talk-to-a-person/ 2011-04-28T13:32:54+00:00 weekly 0.2 https://cssamerica.com/from-harvards-calculator-to-your-ears-and-eyes/ 2011-05-04T13:05:50+00:00 weekly 0.2 https://cssamerica.com/never-chase-a-profit/ 2011-05-05T19:02:26+00:00 weekly 0.2 https://cssamerica.com/the-gorilla-settled-for-birdie/ 2011-05-11T13:07:51+00:00 weekly 0.2 https://cssamerica.com/when-contracts-are-ending-decisions-are-pending/ 2020-05-01T14:27:26+00:00 weekly 0.2 https://cssamerica.com/the-president-is-pro-customer-service-what-this-tells-us/ 2011-05-18T13:05:49+00:00 weekly 0.2 https://cssamerica.com/customers-pay-you-for-performance/ 2011-05-19T14:24:34+00:00 weekly 0.2 https://cssamerica.com/a-man-is-known-by-the-company-he-organizes-ambrose-bierce/ 2011-05-25T20:07:42+00:00 weekly 0.2 https://cssamerica.com/social-media-and-customer-service-are-you-integrating/ 2011-05-26T14:31:52+00:00 weekly 0.2 https://cssamerica.com/where-scripting-does-and-doesnt-work-to-improve-survey-scores/ 2011-06-01T12:22:58+00:00 weekly 0.2 https://cssamerica.com/india-wants-immediacy-in-customer-service/ 2011-06-02T02:04:52+00:00 weekly 0.2 https://cssamerica.com/rude-salespeople-and-phone-heck-a-bad-combination/ 2011-06-08T12:37:10+00:00 weekly 0.2 https://cssamerica.com/does-airline-customer-service-stink/ 2011-06-22T21:08:45+00:00 weekly 0.2 https://cssamerica.com/one-companys-path-toward-greater-customer-service/ 2011-06-28T21:04:21+00:00 weekly 0.2 https://cssamerica.com/create-a-training-reinforcement-program/ 2011-07-06T13:07:34+00:00 weekly 0.2 https://cssamerica.com/structured-for-service/ 2011-07-07T11:50:01+00:00 weekly 0.2 https://cssamerica.com/common-issues-among-10-most-hated-companies/ 2011-07-13T12:16:25+00:00 weekly 0.2 https://cssamerica.com/shuttering-self-checkout/ 2011-07-14T20:21:38+00:00 weekly 0.2 https://cssamerica.com/why-the-president-wanted-to-mystery-shop/ 2011-07-27T13:00:51+00:00 weekly 0.2 https://cssamerica.com/business-retention-expansion-the-process-that-drives-your-top-line/ 2011-07-28T13:38:33+00:00 weekly 0.2 https://cssamerica.com/easy-v-wow/ 2011-08-04T12:55:49+00:00 weekly 0.2 https://cssamerica.com/beat-your-competitor-with-customer-service/ 2011-08-09T16:20:41+00:00 weekly 0.2 https://cssamerica.com/construct-great-customer-service/ 2011-08-24T13:59:31+00:00 weekly 0.2 https://cssamerica.com/translate-great-employee-morale-to-great-customer-satisfaction/ 2011-09-01T11:47:21+00:00 weekly 0.2 https://cssamerica.com/the-single-biggest-key-to-retention-and-expansion/ 2011-09-07T13:24:57+00:00 weekly 0.2 https://cssamerica.com/your-name-matters-in-customer-loyalty/ 2011-09-14T16:14:32+00:00 weekly 0.2 https://cssamerica.com/the-hidden-netflix-customer-service-gaffe/ 2011-09-23T14:23:55+00:00 weekly 0.2 https://cssamerica.com/whats-most-important-culture-v-customer-service-the-zappos-debate/ 2011-09-29T15:03:26+00:00 weekly 0.2 https://cssamerica.com/groupon-now-rewarding-to-retain/ 2011-10-05T12:04:03+00:00 weekly 0.2 https://cssamerica.com/7-tips-to-help-you-retain-more-customers-and-more/ 2011-10-12T13:06:13+00:00 weekly 0.2 https://cssamerica.com/great-service-still-exists/ 2020-05-01T14:22:45+00:00 weekly 0.2 https://cssamerica.com/why-train-to-retain-in-bre/ 2011-10-20T13:08:09+00:00 weekly 0.2 https://cssamerica.com/customer-service-lessons-from-a-kidney-stone-an-e-r-story/ 2011-10-27T12:42:00+00:00 weekly 0.2 https://cssamerica.com/before-getting-into-social-media-customer-service-do-this/ 2011-11-01T17:55:48+00:00 weekly 0.2 https://cssamerica.com/have-a-lockout-exit-strategy/ 2011-11-09T16:35:28+00:00 weekly 0.2 https://cssamerica.com/let-the-patient-decide-how-much-youre-paid/ 2011-11-17T13:29:40+00:00 weekly 0.2 https://cssamerica.com/tell-the-patient-what-to-expect/ 2011-12-07T14:14:36+00:00 weekly 0.2 https://cssamerica.com/nascar-lessons-and-beyond-engaging-fans-with-social-media/ 2011-12-08T11:54:13+00:00 weekly 0.2 https://cssamerica.com/how-to-increase-customer-loyalty-without-becoming-disney-or-zappos/ 2011-12-14T13:46:53+00:00 weekly 0.2 https://cssamerica.com/take-a-football-approach-to-changing-corporate-culture/ 2011-12-15T14:36:18+00:00 weekly 0.2 https://cssamerica.com/secret-shopping-to-uncover-great-customer-service/ 2011-12-21T16:22:06+00:00 weekly 0.2 https://cssamerica.com/how-you-interact-means-and-sense/ 2012-01-11T14:27:55+00:00 weekly 0.2 https://cssamerica.com/social-customer-service-and-customer-expectations/ 2012-01-12T14:04:45+00:00 weekly 0.2 https://cssamerica.com/2012-customer-service-trends-sneak-preview/ 2020-05-01T14:28:35+00:00 weekly 0.2 https://cssamerica.com/you-your-car-and-customer-retention/ 2012-01-19T13:20:45+00:00 weekly 0.2 https://cssamerica.com/service-or-a-perk-pick-1/ 2012-01-25T12:30:15+00:00 weekly 0.2 https://cssamerica.com/google-this-then-think-differently-about-retention/ 2012-01-26T13:44:25+00:00 weekly 0.2 https://cssamerica.com/2-of-3-customers-switched-providers-did-yours/ 2012-02-01T14:00:35+00:00 weekly 0.2 https://cssamerica.com/dont-let-local-politicians-drive-customer-service/ 2012-02-02T12:33:55+00:00 weekly 0.2 https://cssamerica.com/dont-let-the-crm-tail-wag-the-dog/ 2012-02-09T02:23:29+00:00 weekly 0.2 https://cssamerica.com/schools-should-be-in-the-business-of-providing-customer-service/ 2012-02-15T13:34:26+00:00 weekly 0.2 https://cssamerica.com/make-your-customers-loco-or-los-loco/ 2012-02-16T12:33:19+00:00 weekly 0.2 https://cssamerica.com/why-customer-service-is-it-in-technology/ 2012-02-22T13:36:33+00:00 weekly 0.2 https://cssamerica.com/banking-on-deposits-requires-more-than-acquisitions/ 2012-02-23T13:32:58+00:00 weekly 0.2 https://cssamerica.com/grow-your-slice-of-the-pie/ 2012-02-29T18:07:59+00:00 weekly 0.2 https://cssamerica.com/dont-fight-the-fan/ 2012-03-07T15:16:14+00:00 weekly 0.2 https://cssamerica.com/make-your-existing-clients-your-new-star/ 2012-03-08T13:34:44+00:00 weekly 0.2 https://cssamerica.com/of-cash-customer-and-culture-the-goldman-sachs-exit/ 2012-03-14T11:52:28+00:00 weekly 0.2 https://cssamerica.com/great-customer-service-is-up-to-great-people/ 2012-03-15T12:35:06+00:00 weekly 0.2 https://cssamerica.com/satisfy-patients-or-payments-suffer/ 2012-03-21T12:01:38+00:00 weekly 0.2 https://cssamerica.com/the-higher-ed-student-retention-strategy-the-upfront-approach/ 2012-03-22T12:01:02+00:00 weekly 0.2 https://cssamerica.com/for-some-angels-the-devils-are-in-the-details/ 2012-03-28T12:01:53+00:00 weekly 0.2 https://cssamerica.com/bre-and-beyond-act-on-what-you-know-makes-customers-happy/ 2012-03-29T12:33:17+00:00 weekly 0.2 https://cssamerica.com/to-improve-customer-retention-make-products-free/ 2012-04-05T12:04:15+00:00 weekly 0.2 https://cssamerica.com/find-a-fun-benchmarking-organization-for-lessons-on-service-and-retention/ 2012-04-11T11:34:22+00:00 weekly 0.2 https://cssamerica.com/improve-outcomes-by-involving-the-customer/ 2012-04-18T12:36:21+00:00 weekly 0.2 https://cssamerica.com/bet-on-great-customer-service/ 2012-04-19T12:04:26+00:00 weekly 0.2 https://cssamerica.com/of-napoleon-and-university-retention/ 2012-04-25T12:06:36+00:00 weekly 0.2 https://cssamerica.com/check-out-these-customer-service-plans-from-the-us-government/ 2012-05-02T12:02:21+00:00 weekly 0.2 https://cssamerica.com/of-college-football-and-fan-retention/ 2012-05-03T12:25:43+00:00 weekly 0.2 https://cssamerica.com/hcahps-how-performance-measurement-is-driving-fear-and-opportunity/ 2012-05-09T12:09:33+00:00 weekly 0.2 https://cssamerica.com/mind-and-mine-your-own-business/ 2012-05-10T12:58:30+00:00 weekly 0.2 https://cssamerica.com/retention-is-not-marketing/ 2012-05-16T11:50:49+00:00 weekly 0.2 https://cssamerica.com/they-booed-you-should-you-boo-back/ 2012-05-23T12:07:25+00:00 weekly 0.2 https://cssamerica.com/the-good-the-bad-and-the-needed-of-municipal-customer-service/ 2012-05-24T11:44:53+00:00 weekly 0.2 https://cssamerica.com/alignment-alignment-alignment/ 2012-06-06T19:29:22+00:00 weekly 0.2 https://cssamerica.com/achieve-and-improve/ 2012-06-12T18:12:44+00:00 weekly 0.2 https://cssamerica.com/riding-the-train-to-better-customer-service/ 2012-06-13T15:53:41+00:00 weekly 0.2 https://cssamerica.com/linked-at-the-hip-business-retention-and-long-term-thinking/ 2012-06-20T12:02:55+00:00 weekly 0.2 https://cssamerica.com/put-your-fans-names-on-your-uniform/ 2012-06-21T12:00:48+00:00 weekly 0.2 https://cssamerica.com/be-great-just-try-beating-competitors-first/ 2012-07-02T16:37:30+00:00 weekly 0.2 https://cssamerica.com/in-customer-service-dont-mess-with-the-king/ 2012-07-11T12:00:15+00:00 weekly 0.2 https://cssamerica.com/federally-driven-health-insurance-and-the-future-of-customer-care/ 2012-07-12T12:11:31+00:00 weekly 0.2 https://cssamerica.com/use-hospital-data-to-drive-patient-loyalty/ 2012-07-26T11:00:37+00:00 weekly 0.2 https://cssamerica.com/fan-loyalty-is-a-sun-devil-of-an-issue-to-address/ 2012-08-01T12:10:03+00:00 weekly 0.2 https://cssamerica.com/would-poor-customer-service-make-you-run-for-office/ 2012-08-02T12:05:18+00:00 weekly 0.2 https://cssamerica.com/determine-who-is-retainable/ 2012-08-08T12:12:05+00:00 weekly 0.2 https://cssamerica.com/do-some-root-cause-analysis-on-customer-retention-issues/ 2012-08-15T12:15:29+00:00 weekly 0.2 https://cssamerica.com/compassion-and-customer-satisfaction/ 2012-08-16T11:48:28+00:00 weekly 0.2 https://cssamerica.com/making-student-retention-a-real-focus/ 2012-08-22T12:01:33+00:00 weekly 0.2 https://cssamerica.com/sample-direction-of-the-team-letter/ 2012-08-23T12:14:58+00:00 weekly 0.2 https://cssamerica.com/does-the-right-hand-know-what-the-left-hand-is-doing/ 2012-08-29T00:07:17+00:00 weekly 0.2 https://cssamerica.com/a-digital-toolkit-for-working-in-new-york-city/ 2012-08-30T11:24:05+00:00 weekly 0.2 https://cssamerica.com/hospital-patient-satisfaction-driven-by-people-or-facilities/ 2012-09-05T12:02:43+00:00 weekly 0.2 https://cssamerica.com/canceling-internet-service-8-calls-5-employees-5-tweets-2-phones-and-a-partridge-in-a-pear-tree/ 2012-09-12T12:02:36+00:00 weekly 0.2 https://cssamerica.com/outsourcing-groupon-e-mail-customer-service/ 2012-09-13T00:03:37+00:00 weekly 0.2 https://cssamerica.com/student-retention-solution-the-four-cornerstones-of-retention-based-research/ 2012-09-26T12:24:41+00:00 weekly 0.2 https://cssamerica.com/espn-study-rankings-for-fan-relations-what-it-gets-wrong/ 2012-09-27T12:20:26+00:00 weekly 0.2 https://cssamerica.com/its-customer-service-week-do-you-know-where-your-customers-are/ 2012-10-02T18:35:07+00:00 weekly 0.2 https://cssamerica.com/physicians-clinics-processes-and-patient-satisfaction-oh-my/ 2012-10-04T12:07:14+00:00 weekly 0.2 https://cssamerica.com/be-less-sexy-to-build-more-customer-loyalty/ 2012-10-10T11:03:38+00:00 weekly 0.2 https://cssamerica.com/clinton-not-that-one-gets-customer-service/ 2012-10-11T12:02:00+00:00 weekly 0.2 https://cssamerica.com/cloud-and-customer-retention/ 2012-10-17T17:29:00+00:00 weekly 0.2 https://cssamerica.com/whats-truly-unique-for-fans-in-the-seats/ 2020-05-01T14:22:45+00:00 weekly 0.2 https://cssamerica.com/student-success-government-style/ 2020-05-01T14:23:57+00:00 weekly 0.2 https://cssamerica.com/zappos-customer-service-measure-to-make-it-great/ 2012-11-28T14:12:54+00:00 weekly 0.2 https://cssamerica.com/a-face-lift-for-your-patient-satisfaction/ 2012-12-05T13:04:47+00:00 weekly 0.2 https://cssamerica.com/what-you-must-know-to-keep-your-customers/ 2012-12-19T12:04:29+00:00 weekly 0.2 https://cssamerica.com/student-success-centers-and-foundation-building/ 2012-12-20T12:01:41+00:00 weekly 0.2 https://cssamerica.com/form-great-customer-service-habits/ 2013-01-02T19:16:57+00:00 weekly 0.2 https://cssamerica.com/tell-fans-to-sit-down/ 2013-01-03T13:01:13+00:00 weekly 0.2 https://cssamerica.com/beat-the-worst-at-customer-service/ 2013-01-09T17:50:03+00:00 weekly 0.2 https://cssamerica.com/how-to-sustain-high-patient-satisfaction/ 2013-01-16T13:08:37+00:00 weekly 0.2 https://cssamerica.com/what-great-customer-service-looks-like-in-government/ 2013-01-17T13:00:35+00:00 weekly 0.2 https://cssamerica.com/dont-buck-the-broncos-approach-to-fan-relations/ 2013-01-24T13:05:23+00:00 weekly 0.2 https://cssamerica.com/what-community-colleges-get-right-about-student-success/ 2013-01-30T14:27:58+00:00 weekly 0.2 https://cssamerica.com/patients-say-call-me-definitely/ 2013-02-28T12:03:11+00:00 weekly 0.2 https://cssamerica.com/compete-for-businesses-by-making-them-competitive/ 2013-03-05T16:04:10+00:00 weekly 0.2 https://cssamerica.com/dont-wait-until-losses-mount-to-tell-fans-you-care/ 2013-03-06T14:05:28+00:00 weekly 0.2 https://cssamerica.com/a-customer-service-life-from-utilities-to-consulting-and-politics/ 2013-03-14T19:40:13+00:00 weekly 0.2 https://cssamerica.com/patient-satisfaction-issues-theyve-got-your-back/ 2013-03-21T11:51:35+00:00 weekly 0.2 https://cssamerica.com/bre-a-matchmaker-for-your-customers/ 2013-03-27T20:04:35+00:00 weekly 0.2 https://cssamerica.com/whats-the-score/ 2013-04-11T15:11:10+00:00 weekly 0.2 https://cssamerica.com/id-like-a-burger-fries-and-some-customer-service-please/ 2013-04-17T21:12:05+00:00 weekly 0.2 https://cssamerica.com/customer-service-lessons-from-an-18-year-old-hitchhiker-42313-customer-service-tip/ 2015-02-04T19:54:15+00:00 weekly 0.2 https://cssamerica.com/seek-confusion-43013-customer-service-tip/ 2015-01-28T20:51:38+00:00 weekly 0.2 https://cssamerica.com/when-multi-tasking-is-overrated-in-customer-service-5713-customer-service-tip/ 2014-10-24T13:22:53+00:00 weekly 0.2 https://cssamerica.com/internal-customer-service-defined/ 2013-05-08T13:03:24+00:00 weekly 0.2 https://cssamerica.com/be-passionate-with-customers-51413-customer-service-tip/ 2014-10-16T18:53:14+00:00 weekly 0.2 https://cssamerica.com/same-wait-different-experience-52113-customer-service-tip/ 2014-10-10T12:35:50+00:00 weekly 0.2 https://cssamerica.com/making-the-computer-the-patients-friend/ 2013-05-22T13:19:32+00:00 weekly 0.2 https://cssamerica.com/view-touch-points-from-the-customers-perspective-52813-customer-service-tip/ 2014-09-11T19:34:52+00:00 weekly 0.2 https://cssamerica.com/be-a-telephone-matchmaker-6413-customer-service-tip/ 2014-08-28T18:28:32+00:00 weekly 0.2 https://cssamerica.com/when-leadership-creates-an-avalanche-of-troubles/ 2013-06-05T12:09:09+00:00 weekly 0.2 https://cssamerica.com/irs-scandal-and-poor-customer-service/ 2013-06-05T21:20:24+00:00 weekly 0.2 https://cssamerica.com/houston-we-dont-have-a-problem-61113-tow/ 2014-08-22T12:55:41+00:00 weekly 0.2 https://cssamerica.com/be-alert-to-bre-red-flags/ 2013-06-13T13:39:50+00:00 weekly 0.2 https://cssamerica.com/round-1-sales-v-service-ding-ding-61813-tow/ 2014-05-08T11:12:12+00:00 weekly 0.2 https://cssamerica.com/the-customer-is-always-right-62513-tow/ 2014-04-23T21:01:18+00:00 weekly 0.2 https://cssamerica.com/give-your-bre-plan-a-check-up/ 2013-07-01T14:54:57+00:00 weekly 0.2 https://cssamerica.com/sample-a-sports-survey/ 2013-07-02T18:01:32+00:00 weekly 0.2 https://cssamerica.com/analyze-this-7213-tow/ 2014-04-23T21:04:26+00:00 weekly 0.2 https://cssamerica.com/ask-the-patient-and-ye-shall-receive-the-answer/ 2013-07-03T12:02:39+00:00 weekly 0.2 https://cssamerica.com/now-that-youre-on-time-please-wait-7913-tow/ 2014-04-17T20:13:00+00:00 weekly 0.2 https://cssamerica.com/help-drivers-be-students/ 2013-07-10T15:27:22+00:00 weekly 0.2 https://cssamerica.com/when-metrics-mask-reality-71613-tow/ 2014-04-17T19:43:18+00:00 weekly 0.2 https://cssamerica.com/city-gets-at-the-root-of-water-shut-off-issues/ 2013-07-17T11:17:07+00:00 weekly 0.2 https://cssamerica.com/dont-e-mail-it-in-72313-tow/ 2014-04-07T14:12:59+00:00 weekly 0.2 https://cssamerica.com/know-what-you-need-to-know-for-bre-success/ 2013-07-25T10:49:27+00:00 weekly 0.2 https://cssamerica.com/re-invigorate-your-clients-73013-tow/ 2014-03-28T19:00:05+00:00 weekly 0.2 https://cssamerica.com/build-up-your-peers-to-better-the-customer-experience-8613-tow/ 2014-03-27T14:40:31+00:00 weekly 0.2 https://cssamerica.com/convey-compassion-in-customer-service-81313-tow/ 2014-03-21T16:07:35+00:00 weekly 0.2 https://cssamerica.com/dont-zip-to-the-wrong-customer-service-solution/ 2013-08-20T12:32:57+00:00 weekly 0.2 https://cssamerica.com/a-tale-of-two-minutes-and-two-employees-82013-tow/ 2014-03-20T13:21:49+00:00 weekly 0.2 https://cssamerica.com/make-a-great-second-impression-82713-tow/ 2014-03-20T13:21:28+00:00 weekly 0.2 https://cssamerica.com/fan-equity-the-latest-study-clear-as-mud/ 2013-08-29T13:05:42+00:00 weekly 0.2 https://cssamerica.com/patient-satisfaction-driven-by-what-you-do-after-they-leave/ 2013-08-30T12:06:31+00:00 weekly 0.2 https://cssamerica.com/provide-more-than-the-truth-9313-tow/ 2014-03-20T13:21:18+00:00 weekly 0.2 https://cssamerica.com/student-success-align-to-achieve/ 2013-09-05T14:34:55+00:00 weekly 0.2 https://cssamerica.com/should-schools-clap-for-parents/ 2013-09-09T20:52:09+00:00 weekly 0.2 https://cssamerica.com/customer-service-look-internally-to-ensure-satisfying-externally/ 2013-09-10T15:13:16+00:00 weekly 0.2 https://cssamerica.com/brilliance-among-mediocrity-91013-tow/ 2014-03-20T13:21:02+00:00 weekly 0.2 https://cssamerica.com/bre-be-a-uniter-not-a-divider/ 2013-09-11T13:58:36+00:00 weekly 0.2 https://cssamerica.com/a-startups-reason-to-love-customer-service/ 2013-09-17T18:42:22+00:00 weekly 0.2 https://cssamerica.com/educate-forward-91713-tow/ 2014-03-20T13:20:52+00:00 weekly 0.2 https://cssamerica.com/when-you-take-away-a-takeaway/ 2013-09-18T15:25:32+00:00 weekly 0.2 https://cssamerica.com/for-bre-get-your-hands-on-the-plans/ 2013-09-19T13:00:15+00:00 weekly 0.2 https://cssamerica.com/quoting-einstein-92413-tow/ 2014-03-20T13:20:43+00:00 weekly 0.2 https://cssamerica.com/transferring-to-a-competitor-can-mean-success/ 2013-09-25T13:07:19+00:00 weekly 0.2 https://cssamerica.com/retention-driving-data-know-your-numbers-and-your-customers/ 2013-09-26T19:07:29+00:00 weekly 0.2 https://cssamerica.com/create-certainty-with-new-customers-10113-tow/ 2014-03-20T13:20:33+00:00 weekly 0.2 https://cssamerica.com/educating-educators-on-customer-service/ 2013-10-02T12:19:10+00:00 weekly 0.2 https://cssamerica.com/customer-service-wisdom-from-a-retiree-to-be/ 2013-10-03T12:16:27+00:00 weekly 0.2 https://cssamerica.com/gauge-customer-satisfaction-at-every-encounter-10813-tow/ 2014-03-20T13:20:23+00:00 weekly 0.2 https://cssamerica.com/9-quick-ideas-for-customer-service-week-theres-still-time/ 2013-10-09T14:54:08+00:00 weekly 0.2 https://cssamerica.com/dan-the-yard-man-keeps-the-customer-moving-101513-tow/ 2014-03-20T13:20:11+00:00 weekly 0.2 https://cssamerica.com/is-your-fan-experience-a-reason-to-stay-or-leave/ 2013-10-16T12:00:14+00:00 weekly 0.2 https://cssamerica.com/getting-at-the-root-of-patient-satisfaction-issues/ 2013-10-17T12:06:40+00:00 weekly 0.2 https://cssamerica.com/from-lament-to-leading-the-way-3-steps-to-bre-building/ 2020-05-01T14:25:15+00:00 weekly 0.2 https://cssamerica.com/how-to-create-focus-and-direction-102213-tow/ 2014-03-20T13:19:48+00:00 weekly 0.2 https://cssamerica.com/coach-for-student-success/ 2013-10-24T17:14:13+00:00 weekly 0.2 https://cssamerica.com/more-confident-customers-are-less-nervous-102913-tow/ 2014-03-20T13:19:35+00:00 weekly 0.2 https://cssamerica.com/dont-turn-your-clients-into-prospects/ 2013-10-30T12:34:05+00:00 weekly 0.2 https://cssamerica.com/give-customer-service-some-definition/ 2013-10-31T12:06:00+00:00 weekly 0.2 https://cssamerica.com/tow-you-are-the-superhero/ 2014-03-20T13:19:18+00:00 weekly 0.2 https://cssamerica.com/tow-make-your-teams-stars-align/ 2014-03-20T13:19:05+00:00 weekly 0.2 https://cssamerica.com/create-a-patient-centered-culture/ 2013-11-14T17:14:40+00:00 weekly 0.2 https://cssamerica.com/smart-1-to-1-of-season-ticket-holder-research/ 2013-11-19T21:08:46+00:00 weekly 0.2 https://cssamerica.com/tow-the-art-of-dealing-with-yourself/ 2014-03-20T13:18:55+00:00 weekly 0.2 https://cssamerica.com/student-success-is-about-getting-to-one/ 2013-11-21T13:49:24+00:00 weekly 0.2 https://cssamerica.com/go-back-to-where-you-started-in-business-retention-expansion/ 2013-11-21T16:04:09+00:00 weekly 0.2 https://cssamerica.com/customer-retention-for-marketers/ 2013-11-26T17:09:25+00:00 weekly 0.2 https://cssamerica.com/tow-appreciate/ 2014-03-20T13:18:45+00:00 weekly 0.2 https://cssamerica.com/where-pizza-delivery-and-emergency-rooms-intersect-120313-tow/ 2014-03-20T13:18:35+00:00 weekly 0.2 https://cssamerica.com/in-service-recovery-say-it-like-you-mean-it-121013-tow/ 2014-03-20T13:18:24+00:00 weekly 0.2 https://cssamerica.com/customer-service-of-the-future-in-government/ 2013-12-11T13:01:42+00:00 weekly 0.2 https://cssamerica.com/acaobamacare-emphasizes-the-patient-experience-for-physicians/ 2013-12-12T13:08:58+00:00 weekly 0.2 https://cssamerica.com/create-your-own-fan-guide-121713-tow/ 2014-03-20T13:18:12+00:00 weekly 0.2 https://cssamerica.com/speed-the-transformation-of-your-customers-experience/ 2013-12-17T21:34:41+00:00 weekly 0.2 https://cssamerica.com/the-cubs-way-of-changing-a-culture-and-improving-revenue-retention/ 2013-12-18T18:01:59+00:00 weekly 0.2 https://cssamerica.com/2013-holiday-poem-122413-tow/ 2014-03-20T13:18:02+00:00 weekly 0.2 https://cssamerica.com/have-resolve-123113-tow/ 2014-03-20T13:17:50+00:00 weekly 0.2 https://cssamerica.com/provide-quality-time-to-customers-011714-tow/ 2014-03-20T13:17:42+00:00 weekly 0.2 https://cssamerica.com/10-key-customer-retention-evaluation-questions/ 2014-01-09T16:29:15+00:00 weekly 0.2 https://cssamerica.com/let-them-share-11414-tow/ 2014-03-20T13:17:13+00:00 weekly 0.2 https://cssamerica.com/dont-be-the-reactive-representative-12114-tow/ 2014-03-20T13:17:01+00:00 weekly 0.2 https://cssamerica.com/student-success-and-relationship-management/ 2014-01-22T15:34:17+00:00 weekly 0.2 https://cssamerica.com/give-the-customer-a-plan-b-12814-tow/ 2014-03-20T13:16:50+00:00 weekly 0.2 https://cssamerica.com/dmv-customer-service-as-a-leader-really/ 2014-01-29T15:50:05+00:00 weekly 0.2 https://cssamerica.com/fix-fast-to-reduce-stress-2414-tow/ 2014-03-20T13:16:19+00:00 weekly 0.2 https://cssamerica.com/c-a-r-e-for-customers-21114-tow/ 2014-03-20T13:16:04+00:00 weekly 0.2 https://cssamerica.com/patient-satisfaction-from-a-childs-mouth-to-our-ears/ 2014-02-11T19:15:40+00:00 weekly 0.2 https://cssamerica.com/develop-an-always-culture-21814-tow/ 2014-03-20T13:15:50+00:00 weekly 0.2 https://cssamerica.com/k-12-sustainable-excellence-a-school-districts-approach/ 2014-02-18T21:47:38+00:00 weekly 0.2 https://cssamerica.com/in-sports-does-loyalty-matter-anymore/ 2014-02-20T16:40:57+00:00 weekly 0.2 https://cssamerica.com/add-a-hint-of-salt-and-a-pinch-of-wow-22514-tow/ 2014-03-20T13:15:37+00:00 weekly 0.2 https://cssamerica.com/2014-customer-service-crystal-ball-part-1-of-trends/ 2014-02-26T13:16:34+00:00 weekly 0.2 https://cssamerica.com/i-assume-she-is-not-like-me-3414-tow/ 2014-03-20T13:15:23+00:00 weekly 0.2 https://cssamerica.com/2014-customer-service-crystal-ball-part-2-of-trends/ 2014-03-05T13:29:56+00:00 weekly 0.2 https://cssamerica.com/check-out-the-new-css-website-tons-of-free-resources-to-improve-customer-service-and-retention/ 2014-03-05T14:55:52+00:00 weekly 0.2 https://cssamerica.com/consider-client-onboarding-31114-tow/ 2014-04-18T11:39:23+00:00 weekly 0.2 https://cssamerica.com/motivate-yourself-31814-tow/ 2014-04-18T11:39:15+00:00 weekly 0.2 https://cssamerica.com/in-government-do-you-want-good-customer-service-or-low-costs/ 2014-03-19T17:46:52+00:00 weekly 0.2 https://cssamerica.com/anatomy-of-a-dmv-experience-32514-tow/ 2014-04-18T11:39:05+00:00 weekly 0.2 https://cssamerica.com/adopt-the-practice-of-proactive-4114-tow/ 2014-04-16T21:58:21+00:00 weekly 0.2 https://cssamerica.com/a-flurry-of-best-practices-4814-tow/ 2014-07-23T12:27:59+00:00 weekly 0.2 https://cssamerica.com/the-great-manager-i-never-met-41514-tow/ 2014-07-23T12:27:32+00:00 weekly 0.2 https://cssamerica.com/improve-the-patient-experience-from-the-inside-out/ 2014-04-18T11:42:38+00:00 weekly 0.2 https://cssamerica.com/build-your-confidence-with-the-5-ps-42214-tow/ 2014-07-23T12:26:09+00:00 weekly 0.2 https://cssamerica.com/student-success-starts-with-knowing-them/ 2014-04-23T20:28:12+00:00 weekly 0.2 https://cssamerica.com/culture-transformation-and-k-12-schools/ 2014-04-24T13:09:38+00:00 weekly 0.2 https://cssamerica.com/bres-target-is-long-term-growth/ 2014-04-28T13:03:07+00:00 weekly 0.2 https://cssamerica.com/adrian-knew-the-goal-of-his-role-42914-tow/ 2014-07-23T12:25:58+00:00 weekly 0.2 https://cssamerica.com/ensure-your-voice-of-the-fan-approach-includes-these-key-points/ 2014-05-01T20:14:46+00:00 weekly 0.2 https://cssamerica.com/the-rising-tide-5614-tow/ 2014-07-23T12:25:45+00:00 weekly 0.2 https://cssamerica.com/an-interesting-tip-about-amazing-service-51314-tow/ 2014-07-23T12:25:35+00:00 weekly 0.2 https://cssamerica.com/steve-wynn-and-caring-about-the-customer-52014-tow/ 2014-07-23T12:26:50+00:00 weekly 0.2 https://cssamerica.com/link-and-the-5-mistake-52714-tow/ 2014-07-23T12:26:36+00:00 weekly 0.2 https://cssamerica.com/to-get-tomorrows-customers-do-this-6314-tow/ 2014-07-23T12:26:27+00:00 weekly 0.2 https://cssamerica.com/jamey-needed-to-slow-down-61014-customer-service-tip/ 2014-07-23T12:26:18+00:00 weekly 0.2 https://cssamerica.com/from-a-school-office-to-your-business-61714-customer-service-tip/ 2014-07-23T12:23:16+00:00 weekly 0.2 https://cssamerica.com/jason-millard-did-the-right-thing-62414-tow/ 2014-07-23T12:23:05+00:00 weekly 0.2 https://cssamerica.com/teamwork-spurs-a-title/ 2014-06-26T14:58:28+00:00 weekly 0.2 https://cssamerica.com/im-big-on-the-same-page-7114-tow/ 2014-07-23T12:22:55+00:00 weekly 0.2 https://cssamerica.com/defend-without-being-defensive-7814-customer-service-tip/ 2014-07-23T12:22:14+00:00 weekly 0.2 https://cssamerica.com/its-okay-if-you-dont-know-anything-about-tomatoes-71514-customer-service-tip/ 2014-11-25T17:39:28+00:00 weekly 0.2 https://cssamerica.com/review-the-failures-of-others-to-ensure-success-72214-customer-service-tip/ 2014-11-25T17:50:23+00:00 weekly 0.2 https://cssamerica.com/why-are-they-calling-you-72914-customer-service-tip/ 2014-11-25T17:50:04+00:00 weekly 0.2 https://cssamerica.com/be-a-star-at-something-but-not-everything-8514-customer-service-tip/ 2014-11-25T17:49:40+00:00 weekly 0.2 https://cssamerica.com/flash-like-in-football-81214-customer-service-tip/ 2014-11-25T17:49:18+00:00 weekly 0.2 https://cssamerica.com/the-healthcare-customer-service-runaround-81914-customer-service-tip/ 2014-11-25T17:48:47+00:00 weekly 0.2 https://cssamerica.com/breaking-down-the-infamous-1-on-1-retention-call-82614-tow/ 2014-11-25T17:48:29+00:00 weekly 0.2 https://cssamerica.com/time-a-business-retention-expansion-pros-constant-battle/ 2020-05-01T14:29:54+00:00 weekly 0.2 https://cssamerica.com/the-patient-engagement-conundrum/ 2020-05-01T14:29:44+00:00 weekly 0.2 https://cssamerica.com/the-customer-decides-the-companys-fate-9214-customer-service-tip/ 2014-11-25T17:48:12+00:00 weekly 0.2 https://cssamerica.com/culture-can-be-the-root-of-city-government-service-issues/ 2014-09-04T12:35:53+00:00 weekly 0.2 https://cssamerica.com/simply-the-vocabulary-9914-customer-service-tip/ 2014-11-25T17:47:55+00:00 weekly 0.2 https://cssamerica.com/from-anaheim-schools-to-all-our-ears-purpose-and-strategy/ 2014-09-11T21:25:32+00:00 weekly 0.2 https://cssamerica.com/relieve-their-pain-91614-customer-service-tip/ 2014-11-25T17:47:25+00:00 weekly 0.2 https://cssamerica.com/my-relatives-are-odd-or-maybe-im-the-odd-one-92314-customer-service-tip/ 2014-11-25T17:47:01+00:00 weekly 0.2 https://cssamerica.com/ticket-sales-down-due-to-accounts-reducing-seats/ 2014-09-24T13:09:19+00:00 weekly 0.2 https://cssamerica.com/are-you-more-than-64-responsive-93014-customer-service-tip/ 2014-11-25T17:46:46+00:00 weekly 0.2 https://cssamerica.com/be-like-mike-10714-customer-service-tip/ 2014-11-25T17:46:20+00:00 weekly 0.2 https://cssamerica.com/patient-experience-pros-dont-have-unlimited-resources-therefore/ 2014-10-08T19:55:12+00:00 weekly 0.2 https://cssamerica.com/the-customer-service-rep-stuck-inside-the-robot/ 2014-10-13T16:07:25+00:00 weekly 0.2 https://cssamerica.com/of-panthers-bratwurst-and-a-greater-purpose-101414-customer-service-tip/ 2014-11-25T17:45:58+00:00 weekly 0.2 https://cssamerica.com/bre-and-live-business-intelligence/ 2014-10-15T16:24:25+00:00 weekly 0.2 https://cssamerica.com/a-story-from-rene-102114-customer-service-tip/ 2014-11-25T17:45:38+00:00 weekly 0.2 https://cssamerica.com/the-approach-to-redesigning-the-clippers-fan-experience/ 2014-10-22T17:24:23+00:00 weekly 0.2 https://cssamerica.com/let-the-patient-sleep-102814-customer-service-tip/ 2014-11-25T17:45:18+00:00 weekly 0.2 https://cssamerica.com/not-so-fast-with-quick-issue-resolution-11414-customer-service-tip/ 2014-11-25T17:44:58+00:00 weekly 0.2 https://cssamerica.com/be-clear-on-what-you-value-111114-tow/ 2014-11-25T17:44:37+00:00 weekly 0.2 https://cssamerica.com/practice-active-root-core-thinking-huh-111814-customer-service-tip/ 2014-11-25T17:43:44+00:00 weekly 0.2 https://cssamerica.com/consistent-patient-satisfaction-requires-a-strategy-not-a-list/ 2014-11-20T15:14:44+00:00 weekly 0.2 https://cssamerica.com/a-letter-of-apology-112514-customer-service-tip/ 2014-11-25T17:42:40+00:00 weekly 0.2 https://cssamerica.com/give-your-customers-a-crystal-ball-12214-customer-service-tip/ 2014-12-01T21:53:45+00:00 weekly 0.2 https://cssamerica.com/change-city-culture-by-doing-this-and-what-else/ 2020-05-01T14:19:33+00:00 weekly 0.2 https://cssamerica.com/how-to-evaluate-yourself-done-v-accomplishments-12914-customer-service-tip/ 2014-12-09T02:55:04+00:00 weekly 0.2 https://cssamerica.com/the-customer-service-wreck-that-wasnt-121614-customer-service-tip/ 2014-12-15T18:52:17+00:00 weekly 0.2 https://cssamerica.com/2014-holiday-poem-122314-customer-service-tip/ 2014-12-18T22:16:01+00:00 weekly 0.2 https://cssamerica.com/get-engaged-123014-customer-service-tip/ 2014-12-18T22:20:33+00:00 weekly 0.2 https://cssamerica.com/30-minutes-or-free-1615-customer-service-tip/ 2015-01-06T15:09:18+00:00 weekly 0.2 https://cssamerica.com/do-more-than-what-you-say-youll-do-11315-customer-service-tip/ 2015-01-13T00:59:05+00:00 weekly 0.2 https://cssamerica.com/for-some-its-all-about-this-12015-customer-service-tip/ 2015-01-19T20:43:18+00:00 weekly 0.2 https://cssamerica.com/listening-to-the-employees-voice-12715-customer-service-tip/ 2015-01-26T18:14:26+00:00 weekly 0.2 https://cssamerica.com/how-to-avoid-refunding-fans/ 2020-05-01T14:19:33+00:00 weekly 0.2 https://cssamerica.com/apply-insideout-to-yourself-2315-customer-service-tip/ 2015-02-02T23:26:34+00:00 weekly 0.2 https://cssamerica.com/districts-can-take-customer-service-to-heart/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/reach-out-and-touch-someone-literally-21015-customer-service-tip/ 2015-02-09T23:30:08+00:00 weekly 0.2 https://cssamerica.com/body-language-tips-from-other-experts-21715-customer-service-tips/ 2015-02-16T20:13:52+00:00 weekly 0.2 https://cssamerica.com/flip-the-view-of-your-process-22415-customer-service-tip/ 2015-02-24T00:11:28+00:00 weekly 0.2 https://cssamerica.com/create-your-own-moments-of-truth-3315-customer-service-tip/ 2015-03-02T18:12:09+00:00 weekly 0.2 https://cssamerica.com/no-youre-right-31015-customer-service-tip/ 2015-03-09T18:18:20+00:00 weekly 0.2 https://cssamerica.com/baby-come-back-31715-customer-service-tip/ 2015-03-16T20:47:31+00:00 weekly 0.2 https://cssamerica.com/are-you-carol-or-darrell-32415-customer-service-tip/ 2015-03-23T20:57:46+00:00 weekly 0.2 https://cssamerica.com/define-your-personal-service-standards-33115-customer-service-tip/ 2015-03-30T22:55:57+00:00 weekly 0.2 https://cssamerica.com/let-the-customer-define-your-values-4715-customer-service-tip/ 2015-04-03T17:27:38+00:00 weekly 0.2 https://cssamerica.com/sell-the-facts-41415-customer-service-tip/ 2015-04-13T22:20:33+00:00 weekly 0.2 https://cssamerica.com/journalists-are-sharing-patient-satisfaction-scores/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/for-school-districts-the-nebulous-is-important/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/compliment-the-customer-42115-customer-service-tip/ 2015-04-20T21:51:08+00:00 weekly 0.2 https://cssamerica.com/dont-let-it-stick-42815-customer-service-tip/ 2015-04-27T20:52:18+00:00 weekly 0.2 https://cssamerica.com/dealing-with-the-first-time-fan-5515-customer-service-tip/ 2015-05-04T21:03:07+00:00 weekly 0.2 https://cssamerica.com/to-banter-or-not-to-banter-51215-customer-service-tip/ 2015-05-11T21:38:57+00:00 weekly 0.2 https://cssamerica.com/dont-copy-company-a-51915-customer-service-tip/ 2015-05-18T20:11:05+00:00 weekly 0.2 https://cssamerica.com/define-quick-then-keep-things-moving-52615-customer-service-tip/ 2015-05-25T16:38:57+00:00 weekly 0.2 https://cssamerica.com/be-proactive-in-helping-yourself-6215-customer-service-tip/ 2015-06-01T19:51:40+00:00 weekly 0.2 https://cssamerica.com/great-customer-service-is-like-a-delicious-meal-6915-customer-service-tip/ 2015-06-08T20:45:48+00:00 weekly 0.2 https://cssamerica.com/unblurring-the-lines-61615-customer-service-tip/ 2015-06-15T17:17:22+00:00 weekly 0.2 https://cssamerica.com/know-the-persons-story-62315-customer-service-tip/ 2015-06-23T13:08:27+00:00 weekly 0.2 https://cssamerica.com/what-you-do-shows-what-you-value-63015-customer-service-tip/ 2015-06-29T16:14:43+00:00 weekly 0.2 https://cssamerica.com/redesign-around-millennials-and-others-too/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/tap-the-employee-to-better-treat-the-patient/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/orillias-orientation-toward-customer-service/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/teach-people-how-to-teach-you-7715-customer-service-tip/ 2015-07-06T16:34:45+00:00 weekly 0.2 https://cssamerica.com/learn-how-to-swim-at-a-young-age-71415-customer-service-tip/ 2015-07-13T16:35:40+00:00 weekly 0.2 https://cssamerica.com/be-understanding-if-you-dont-understand-72115-customer-service-tip/ 2015-07-16T21:42:17+00:00 weekly 0.2 https://cssamerica.com/i-know-it-when-i-see-it-72815-tow/ 2015-07-27T22:28:22+00:00 weekly 0.2 https://cssamerica.com/a-great-co-worker-question-8415-customer-service-tip/ 2015-08-03T17:56:40+00:00 weekly 0.2 https://cssamerica.com/rudeness-is-an-issue-how-to-avoid-it-81115-customer-service-tip/ 2015-08-10T18:41:33+00:00 weekly 0.2 https://cssamerica.com/be-boring-but-better-become-predictable-81815-customer-service-tip/ 2015-09-16T13:06:32+00:00 weekly 0.2 https://cssamerica.com/customerize-your-business-82515-customer-service-tip/ 2015-09-16T13:14:53+00:00 weekly 0.2 https://cssamerica.com/making-the-most-of-millennial-moments-9115-customer-service-tip/ 2015-09-16T13:18:46+00:00 weekly 0.2 https://cssamerica.com/consider-lack-v-lag-9815-customer-service-tip/ 2015-09-16T13:23:09+00:00 weekly 0.2 https://cssamerica.com/avoid-the-overpromise-91515-customer-service-tip/ 2015-09-16T13:27:59+00:00 weekly 0.2 https://cssamerica.com/strengthen-the-strength-92215-customer-service-tip/ 2015-09-21T12:14:35+00:00 weekly 0.2 https://cssamerica.com/make-surveys-worth-it-92915-customer-service-tip/ 2015-09-28T20:07:40+00:00 weekly 0.2 https://cssamerica.com/let-dialogue-drive-service-delivery-10615-customer-service-tip/ 2015-10-06T02:03:06+00:00 weekly 0.2 https://cssamerica.com/the-4-ss-of-the-customer-experience-101315-customer-service-tip/ 2015-10-12T20:49:06+00:00 weekly 0.2 https://cssamerica.com/three-lost-customers-in-one-102015-customer-service-tip/ 2015-10-20T21:17:55+00:00 weekly 0.2 https://cssamerica.com/a-lesson-in-humility-102715-customer-service-tip/ 2015-10-26T20:46:55+00:00 weekly 0.2 https://cssamerica.com/make-5-minute-presentations-to-co-workers-11315-customer-service-tip/ 2015-11-02T22:02:56+00:00 weekly 0.2 https://cssamerica.com/have-a-hofas-talk-111015-customer-service-tip/ 2015-11-09T21:42:07+00:00 weekly 0.2 https://cssamerica.com/when-4000-accounts-1-person-111715-customer-service-tip/ 2015-11-16T22:18:14+00:00 weekly 0.2 https://cssamerica.com/of-reagan-clinton-and-customer-service-112415-customer-service-tip/ 2015-11-23T21:08:34+00:00 weekly 0.2 https://cssamerica.com/to-dream-the-impossible-dream-12115-customer-service-tip/ 2015-11-30T21:47:36+00:00 weekly 0.2 https://cssamerica.com/narrate-the-great-customer-experience-12815-customer-service-tip/ 2015-12-07T22:25:33+00:00 weekly 0.2 https://cssamerica.com/same-product-2-totally-different-customer-experiences-121515-customer-service-tip/ 2015-12-14T20:40:20+00:00 weekly 0.2 https://cssamerica.com/2015-holiday-poem-122215-customer-service-tip/ 2015-12-16T20:55:02+00:00 weekly 0.2 https://cssamerica.com/build-your-customer-service-energy-122915-customer-service-tip/ 2015-12-22T18:54:00+00:00 weekly 0.2 https://cssamerica.com/a-discreet-twist-on-confidentiality-1516-customer-service-tip/ 2016-01-04T22:10:32+00:00 weekly 0.2 https://cssamerica.com/stop-the-negative-chatter-11216-customer-service-tip/ 2016-01-12T12:35:27+00:00 weekly 0.2 https://cssamerica.com/lessons-from-the-beast-11916-customer-service-tip/ 2016-01-18T20:08:36+00:00 weekly 0.2 https://cssamerica.com/what-we-can-learn-from-irs-customer-service/ 2020-05-01T14:19:32+00:00 weekly 0.2 https://cssamerica.com/superintendent-promotes-super-customer-service/ 2020-05-01T14:29:35+00:00 weekly 0.2 https://cssamerica.com/8-customer-service-phrases-that-are-music-to-the-customers-ears-12616-customer-service-tip/ 2016-01-25T22:29:25+00:00 weekly 0.2 https://cssamerica.com/of-donuts-and-delivering-a-great-experience-2216-customer-service-tip/ 2016-02-02T02:10:13+00:00 weekly 0.2 https://cssamerica.com/to-do-more-find-ways-to-do-less-2916-customer-service-tip/ 2016-02-08T21:53:31+00:00 weekly 0.2 https://cssamerica.com/with-customer-complaints-forewarned-is-forearmed-21616-customer-service-tip/ 2016-02-15T21:04:01+00:00 weekly 0.2 https://cssamerica.com/when-its-definitely-okay-to-fail-22316-customer-service-ti/ 2016-02-22T22:17:57+00:00 weekly 0.2 https://cssamerica.com/emotions-take-energy-3116-customer-service-tip/ 2016-02-29T22:38:25+00:00 weekly 0.2 https://cssamerica.com/strategize-on-sinking-your-competition-3816-customer-service-tip/ 2016-03-07T16:09:53+00:00 weekly 0.2 https://cssamerica.com/meet-them-where-theyre-at-31516-customer-service-tip/ 2016-03-14T14:53:54+00:00 weekly 0.2 https://cssamerica.com/you-control-with-questions-32216-customer-service-tip/ 2016-03-21T15:50:43+00:00 weekly 0.2 https://cssamerica.com/elaine-had-an-eye-for-customer-service-32916-customer-service-tip/ 2016-03-28T21:30:13+00:00 weekly 0.2 https://cssamerica.com/sympathy-the-customer-service-conundrum-4516-customer-service-tip/ 2016-04-04T18:55:15+00:00 weekly 0.2 https://cssamerica.com/go-for-the-hard-yes-over-the-easy-no-41216-customer-service-tip/ 2016-04-11T17:06:55+00:00 weekly 0.2 https://cssamerica.com/set-time-aside-41916-customer-service-tip/ 2016-04-18T20:58:37+00:00 weekly 0.2 https://cssamerica.com/to-improve-yourself-hone-your-learning-skills-42616-customer-service-tip/ 2016-04-26T01:17:57+00:00 weekly 0.2 https://cssamerica.com/a-blockbuster-of-a-mess-5316-customer-service-tip/ 2016-05-02T17:34:18+00:00 weekly 0.2 https://cssamerica.com/use-i-e-to-relieve-your-burdens-51016-customer-service-tip/ 2016-05-09T21:18:46+00:00 weekly 0.2 https://cssamerica.com/its-the-customer-run-51716-customer-service-tip/ 2016-05-16T12:09:15+00:00 weekly 0.2 https://cssamerica.com/weigh-in-to-buy-in-52416-customer-service-tip/ 2016-05-24T11:32:13+00:00 weekly 0.2 https://cssamerica.com/improve-the-health-of-your-customer-service-53116-customer-service-tip/ 2016-05-26T19:41:53+00:00 weekly 0.2 https://cssamerica.com/plant-the-seed-of-customer-service-success-6716-customer-service-tip/ 2016-06-07T15:41:42+00:00 weekly 0.2 https://cssamerica.com/fill-er-up-61416-customer-service-tip/ 2016-06-13T15:55:10+00:00 weekly 0.2 https://cssamerica.com/wow-with-a-ufu-62116-customer-service-tip/ 2016-06-21T11:51:11+00:00 weekly 0.2 https://cssamerica.com/tell-me-something-good-62816-customer-service-tip/ 2016-06-27T18:18:43+00:00 weekly 0.2 https://cssamerica.com/its-about-leadership-and-appreciation-7516-customer-service-tip/ 2016-07-01T14:51:45+00:00 weekly 0.2 https://cssamerica.com/provide-customer-service-when-theyre-absent-71216-customer-service-tip/ 2016-07-09T11:27:20+00:00 weekly 0.2 https://cssamerica.com/the-wedding-crasher-71916-customer-service-tip/ 2016-07-18T19:06:39+00:00 weekly 0.2 https://cssamerica.com/cut-time-in-half-to-double-the-customer-satisfaction-72616-customer-service-tip/ 2016-07-25T22:40:23+00:00 weekly 0.2 https://cssamerica.com/less-ego-better-customer-service-8216-customer-service-tip/ 2016-08-01T19:58:46+00:00 weekly 0.2 https://cssamerica.com/how-good-are-you-when-things-go-bad-8916-customer-service-tip/ 2016-08-05T12:55:07+00:00 weekly 0.2 https://cssamerica.com/tell-them-the-most-important-point-81616-customer-service-tip/ 2016-08-11T22:05:14+00:00 weekly 0.2 https://cssamerica.com/apply-this-twist-on-twain-82316-customer-service-tip/ 2016-08-22T15:21:04+00:00 weekly 0.2 https://cssamerica.com/push-the-patient-forward/ 2020-05-01T14:29:14+00:00 weekly 0.2 https://cssamerica.com/where-do-you-hang-your-customer-service-hat-83016-customer-service-tip/ 2016-08-29T15:45:08+00:00 weekly 0.2 https://cssamerica.com/the-experience-is-the-thing-9616-customer-service-tip/ 2016-09-02T12:48:10+00:00 weekly 0.2 https://cssamerica.com/need-telephone-troubleshooting-tips-here-you-go-91316-customer-service-tip/ 2016-09-12T17:08:18+00:00 weekly 0.2 https://cssamerica.com/a-story-of-above-and-beyond-olives-ellies-and-giant-babies-92016-customer-service-tip/ 2016-09-19T19:40:33+00:00 weekly 0.2 https://cssamerica.com/when-conflict-is-good-92716-customer-service-tip/ 2016-09-26T18:23:11+00:00 weekly 0.2 https://cssamerica.com/find-assets-that-build-fan-affinity/ 2020-05-01T14:26:45+00:00 weekly 0.2 https://cssamerica.com/government-opinions-driven-by-bad-customer-service/ 2020-05-01T14:24:48+00:00 weekly 0.2 https://cssamerica.com/a-customer-service-week-top-10-list-10416-customer-service-tip/ 2016-10-03T17:58:15+00:00 weekly 0.2 https://cssamerica.com/higher-ed-all-about-customer-service-for-student-success/ 2020-05-01T14:23:38+00:00 weekly 0.2 https://cssamerica.com/great-customer-service-is-the-opposite-of-election-politics-101116-customer-service-tip/ 2016-10-10T21:18:50+00:00 weekly 0.2 https://cssamerica.com/be-inquisitive-dont-interrogate-101816-customer-service-tip/ 2016-10-17T19:19:53+00:00 weekly 0.2 https://cssamerica.com/the-light-that-others-reflect-102516-customer-service-tip/ 2016-10-24T17:53:27+00:00 weekly 0.2 https://cssamerica.com/pay-attn-11116/ 2016-11-07T16:08:39+00:00 weekly 0.2 https://cssamerica.com/train-customers-to-love-your-experience-11816-customer-service-tip/ 2016-11-07T19:24:33+00:00 weekly 0.2 https://cssamerica.com/dont-carry-the-baggage-111516-customer-service-tip/ 2016-11-11T14:23:44+00:00 weekly 0.2 https://cssamerica.com/give-thanks-freely-and-frequently-112216-customer-service-tip/ 2016-11-21T19:08:42+00:00 weekly 0.2 https://cssamerica.com/whats-your-part-112916-customer-service-tip/ 2016-11-28T23:49:57+00:00 weekly 0.2 https://cssamerica.com/build-rapport-to-build-your-business-12616-customer-service-tip/ 2016-12-05T13:51:51+00:00 weekly 0.2 https://cssamerica.com/dont-let-2-great-employees-deliver-a-lousy-experience-121316-customer-service-tip/ 2016-12-12T19:46:54+00:00 weekly 0.2 https://cssamerica.com/dont-let-2-great-employees-deliver-a-lousy-experience-121316-customer-service-tip-2/ 2016-12-19T20:45:31+00:00 weekly 0.2 https://cssamerica.com/turn-it-off-122716-customer-service-tip/ 2016-12-22T15:34:21+00:00 weekly 0.2 https://cssamerica.com/be-a-good-teammate-1317-customer-service-tip/ 2016-12-22T15:39:06+00:00 weekly 0.2 https://cssamerica.com/dealing-with-a-treasure-hunter-11017-customer-service-tip/ 2017-01-11T18:32:55+00:00 weekly 0.2 https://cssamerica.com/rapport-in-90-seconds-11717-customer-service-tip/ 2017-01-13T18:51:05+00:00 weekly 0.2 https://cssamerica.com/every-moment-is-an-opportunity-12417-customer-service-tip/ 2017-01-23T16:52:27+00:00 weekly 0.2 https://cssamerica.com/dont-multiply-your-troubles-13117-customer-service-tip/ 2017-01-30T20:28:31+00:00 weekly 0.2 https://cssamerica.com/avoid-hearing-only-complaints-2717-customer-service-tip/ 2017-02-06T16:50:19+00:00 weekly 0.2 https://cssamerica.com/the-overunder-of-teds-talking-21417-customer-service-tip/ 2017-02-13T21:23:02+00:00 weekly 0.2 https://cssamerica.com/set-customer-service-standards-for-yourself-22117-customer-service-tip/ 2017-02-20T16:01:11+00:00 weekly 0.2 https://cssamerica.com/do-they-feel-that-you-care-22817-customer-service-tip/ 2017-02-27T16:05:37+00:00 weekly 0.2 https://cssamerica.com/got-to-v-get-to-3717-customer-service-tip/ 2017-03-06T17:00:04+00:00 weekly 0.2 https://cssamerica.com/read-their-wordless-emotions-31417-customer-service-tip/ 2017-03-13T18:39:20+00:00 weekly 0.2 https://cssamerica.com/visualize-your-way-to-success-32117-customer-service-tip/ 2017-03-20T15:08:41+00:00 weekly 0.2 https://cssamerica.com/high-trust-high-patient-satisfaction/ 2020-05-01T14:19:31+00:00 weekly 0.2 https://cssamerica.com/know-when-to-pause-32817-customer-service-tip/ 2017-03-27T19:34:10+00:00 weekly 0.2 https://cssamerica.com/their-tone-is-a-tell-4417/ 2017-04-03T19:06:01+00:00 weekly 0.2 https://cssamerica.com/question-without-questioning-41117-customer-service-tip/ 2017-04-10T18:29:25+00:00 weekly 0.2 https://cssamerica.com/share-a-story-of-success-41817-customer-service-tip/ 2017-04-17T21:05:06+00:00 weekly 0.2 https://cssamerica.com/how-to-show-the-opposite-of-indifference-42517-customer-service-tip/ 2017-09-08T19:02:35+00:00 weekly 0.2 https://cssamerica.com/going-from-negative-to-nirvana-5217-customer-service-tip/ 2017-09-18T19:44:25+00:00 weekly 0.2 https://cssamerica.com/turn-4-feedback-into-100-5917-customer-service-tip/ 2017-09-18T19:49:15+00:00 weekly 0.2 https://cssamerica.com/a-dent-for-dana-51617-customer-service-tip/ 2017-09-18T19:52:29+00:00 weekly 0.2 https://cssamerica.com/self-scouting-when-its-all-about-you-52317-customer-service-tip/ 2017-09-18T19:56:06+00:00 weekly 0.2 https://cssamerica.com/why-your-customers-would-leave-53017-customer-service-tip/ 2017-09-18T20:02:07+00:00 weekly 0.2 https://cssamerica.com/flip-the-script-6617-customer-service-tip/ 2017-10-10T19:56:08+00:00 weekly 0.2 https://cssamerica.com/take-a-starring-role-61317-customer-service-tip/ 2017-10-10T20:03:23+00:00 weekly 0.2 https://cssamerica.com/avoid-the-1-offs-62017-customer-service-tip/ 2017-10-10T20:06:29+00:00 weekly 0.2 https://cssamerica.com/improve-the-health-of-your-client-interaction-62717-customer-service-tip/ 2017-10-10T20:11:41+00:00 weekly 0.2 https://cssamerica.com/empower-yourself-to-go-against-the-no-7417-customer-service-tip/ 2017-10-10T20:18:48+00:00 weekly 0.2 https://cssamerica.com/how-to-grow-your-relationships-71117-customer-service-tip/ 2017-10-10T20:22:18+00:00 weekly 0.2 https://cssamerica.com/make-complaints-constructive-71817-customer-service-tip/ 2017-10-10T20:55:06+00:00 weekly 0.2 https://cssamerica.com/your-future-differentiator-72517-customer-service-tip/ 2017-10-10T20:58:44+00:00 weekly 0.2 https://cssamerica.com/responsiveness-define-it-and-do-it-8117-customer-service-tip/ 2017-10-10T21:04:11+00:00 weekly 0.2 https://cssamerica.com/words-of-encouragement-from-you-and-for-you-8817-customer-service-tip/ 2017-10-10T21:11:28+00:00 weekly 0.2 https://cssamerica.com/make-sure-its-not-a-you-problem-81517-customer-service-tip/ 2017-10-10T21:16:40+00:00 weekly 0.2 https://cssamerica.com/build-their-confidence-in-you-82217-customer-service-tip/ 2017-10-10T21:21:25+00:00 weekly 0.2 https://cssamerica.com/drive-down-the-drama-82917-customer-service-tip/ 2017-10-10T21:26:44+00:00 weekly 0.2 https://cssamerica.com/to-win-or-not-to-win-that-isnt-the-question-9517-customer-service-tip/ 2017-10-10T21:30:56+00:00 weekly 0.2 https://cssamerica.com/predict-prioritize-and-personalize-91217-customer-service-tip/ 2017-10-10T20:23:08+00:00 weekly 0.2 https://cssamerica.com/appreciation-multiplies-91917-customer-service-tip/ 2017-09-19T12:37:47+00:00 weekly 0.2 https://cssamerica.com/turn-the-basic-into-the-remarkable-92617-customer-service-tip/ 2017-09-25T19:13:43+00:00 weekly 0.2 https://cssamerica.com/use-millennials-favorite-words-10317-customer-service-tip/ 2017-10-09T20:57:03+00:00 weekly 0.2 https://cssamerica.com/get-better-to-get-a-raise-101017-customer-service-tip/ 2017-10-09T20:56:14+00:00 weekly 0.2 https://cssamerica.com/the-most-important-bland-customer-service-skill-101717-customer-service-tip/ 2017-10-17T11:52:44+00:00 weekly 0.2 https://cssamerica.com/the-bad-host-102417-customer-service-tip/ 2017-10-23T15:46:37+00:00 weekly 0.2 https://cssamerica.com/imagine-being-on-tv-103117-customer-service-tip/ 2017-10-31T00:08:13+00:00 weekly 0.2 https://cssamerica.com/build-a-great-customer-experience-11717-customer-service-tip/ 2017-11-06T19:10:23+00:00 weekly 0.2 https://cssamerica.com/are-you-a-debbie-downer-or-a-debbie-developer-111417/ 2017-11-13T20:20:42+00:00 weekly 0.2 https://cssamerica.com/23-thanks-112117-customer-service-tip/ 2017-11-27T15:34:35+00:00 weekly 0.2 https://cssamerica.com/be-great-offline-11-28-17-customer-service-tip/ 2017-11-27T21:27:36+00:00 weekly 0.2 https://cssamerica.com/swing-a-little-harder-12-5-17-customer-service-tip/ 2017-12-04T22:17:02+00:00 weekly 0.2 https://cssamerica.com/get-back-in-the-good-graces-12-12-17-customer-service-tip/ 2017-12-12T02:17:14+00:00 weekly 0.2 https://cssamerica.com/the-most-wonderful-time-of-the-year-12-19-17-customer-service-tip/ 2017-12-18T19:13:51+00:00 weekly 0.2 https://cssamerica.com/2017-holiday-poem-12-26-17-customer-service-tip/ 2017-12-27T22:54:32+00:00 weekly 0.2 https://cssamerica.com/choose-positivity-1-2-18-customer-service-tip/ 2017-12-22T02:02:06+00:00 weekly 0.2 https://cssamerica.com/do-this-not-that-1-9-18-customer-service-tip/ 2018-01-08T20:30:20+00:00 weekly 0.2 https://cssamerica.com/groucho-marx-and-8-times-more-1-16-18-customer-service-tip/ 2018-01-15T20:07:20+00:00 weekly 0.2 https://cssamerica.com/fix-the-unfixed-issue-for-your-customer-1-23-18-customer-service-tip/ 2018-01-22T17:48:09+00:00 weekly 0.2 https://cssamerica.com/get-to-know-yourself-better-1-30-18-customer-service-tip/ 2018-01-29T22:21:49+00:00 weekly 0.2 https://cssamerica.com/how-to-keep-your-cool-2-6-18-customer-service-tip/ 2018-02-06T13:38:39+00:00 weekly 0.2 https://cssamerica.com/great-customer-service-and-the-luge-2-13-18-customer-service-tip/ 2018-02-12T20:09:41+00:00 weekly 0.2 https://cssamerica.com/use-privacy-to-keep-the-peace-2-20-18-customer-service-tip/ 2018-02-19T18:05:11+00:00 weekly 0.2 https://cssamerica.com/channel-your-inner-consultant-2-27-18-customer-service-tip/ 2018-02-26T20:17:23+00:00 weekly 0.2 https://cssamerica.com/physician-know-thyself-3-6-18-customer-service-tip/ 2018-03-05T18:56:49+00:00 weekly 0.2 https://cssamerica.com/about-adults-behaving-badly-and-common-sense-3-13-18-customer-service-tip/ 2018-03-12T21:08:06+00:00 weekly 0.2 https://cssamerica.com/in-the-moment-stress-relief-3-20-18-customer-service-tip/ 2018-03-19T20:28:56+00:00 weekly 0.2 https://cssamerica.com/a-pbj-customer-service-lesson-3-27-18-customer-service-tip/ 2018-03-26T18:43:15+00:00 weekly 0.2 https://cssamerica.com/general-george-patton-on-customer-service-4-3-18-customer-service-tip/ 2018-04-03T11:37:03+00:00 weekly 0.2 https://cssamerica.com/peer-recognition-made-easy-4-10-18-customer-service-tip/ 2018-04-10T13:35:32+00:00 weekly 0.2 https://cssamerica.com/inflate-your-team-4-17-18-customer-service-tip/ 2018-04-16T18:06:16+00:00 weekly 0.2 https://cssamerica.com/how-to-deal-with-the-non-conversational-customer-4-24-18-customer-service-tip/ 2018-04-23T17:29:53+00:00 weekly 0.2 https://cssamerica.com/use-best-practice-survey-follow-up-5-1-18-customer-service-tip/ 2018-04-30T17:10:41+00:00 weekly 0.2 https://cssamerica.com/be-habitually-great-at-customer-service-5-8-18-customer-service-tip/ 2018-05-07T19:40:13+00:00 weekly 0.2 https://cssamerica.com/what-to-do-during-a-bad-experience-5-15-18-customer-service-tip/ 2018-05-14T17:56:36+00:00 weekly 0.2 https://cssamerica.com/taking-the-bre-pulse/ 2020-05-01T14:29:23+00:00 weekly 0.2 https://cssamerica.com/change-your-style-on-the-fly-5-22-18-customer-service-tip/ 2018-05-21T18:29:45+00:00 weekly 0.2 https://cssamerica.com/listen-up-5-29-18-customer-service-tip/ 2018-05-24T19:46:26+00:00 weekly 0.2 https://cssamerica.com/let-the-customer-decide-where-to-share-6-5-18-customer-service-tip/ 2018-06-04T18:33:29+00:00 weekly 0.2 https://cssamerica.com/when-its-truly-not-your-fault-6-12-18-customer-service-tip/ 2018-06-08T21:54:21+00:00 weekly 0.2 https://cssamerica.com/of-ross-unagi-and-the-attacking-customer-6-19-18-customer-service-tip/ 2018-06-18T18:43:31+00:00 weekly 0.2 https://cssamerica.com/do-nothing-for-the-customer-and-make-them-happy-6-26-18-customer-service-tip/ 2018-06-25T19:00:26+00:00 weekly 0.2 https://cssamerica.com/light-up-the-room-7-3-18-customer-service-tip/ 2018-06-29T18:58:24+00:00 weekly 0.2 https://cssamerica.com/let-your-words-change-their-tone-7-10-18-customer-service-tip/ 2018-07-09T21:19:03+00:00 weekly 0.2 https://cssamerica.com/its-their-first-time-7-17-18-customer-service-tip/ 2018-07-14T20:33:04+00:00 weekly 0.2 https://cssamerica.com/vive-la-difference-7-24-18-customer-service-tip/ 2018-07-14T20:26:02+00:00 weekly 0.2 https://cssamerica.com/unleash-your-persuasiveness-7-31-18-customer-service-tip/ 2018-07-14T20:21:04+00:00 weekly 0.2 https://cssamerica.com/take-away-their-worry-8-7-18-customer-service-tip/ 2018-08-06T19:53:52+00:00 weekly 0.2 https://cssamerica.com/water-rippling-in-the-pond-8-14-18-customer-service-tip/ 2018-08-13T23:44:11+00:00 weekly 0.2 https://cssamerica.com/make-it-ok-to-sell-the-parrot-8-21-18-customer-service-tip/ 2018-08-20T17:44:27+00:00 weekly 0.2 https://cssamerica.com/avoid-the-greatest-tragedy-in-customer-service-8-28-18-customer-service-tip/ 2018-08-27T16:53:12+00:00 weekly 0.2 https://cssamerica.com/play-ball-with-your-customers-9-4-18-customer-service-tip/ 2018-08-29T20:49:04+00:00 weekly 0.2 https://cssamerica.com/dealing-with-the-issue-of-blaming-9-11-18-customer-service-tip/ 2018-09-10T17:25:13+00:00 weekly 0.2 https://cssamerica.com/relate-9-18-18-customer-service-tip/ 2018-09-15T21:46:14+00:00 weekly 0.2 https://cssamerica.com/bank-on-higher-level-service-9-25-18-customer-service-tip/ 2018-09-24T15:24:37+00:00 weekly 0.2 https://cssamerica.com/watch-that-tone-young-man-10-2-18-customer-service-tip/ 2018-09-28T13:14:40+00:00 weekly 0.2 https://cssamerica.com/build-your-customers-confidence-by-building-yourself-up-10-9-18-customer-service-tip/ 2018-10-08T19:55:05+00:00 weekly 0.2 https://cssamerica.com/be-the-culture-10-16-18-customer-service-tip/ 2018-10-11T20:13:19+00:00 weekly 0.2 https://cssamerica.com/execute-at-a-high-level-10-23-18-customer-service-tip/ 2018-10-19T14:19:58+00:00 weekly 0.2 https://cssamerica.com/words-that-convey-you-care-10-30-18-customer-service-tip/ 2018-10-29T21:02:15+00:00 weekly 0.2 https://cssamerica.com/love-is-never-having-to-say-youre-sorry-11-6-18-customer-service-tip/ 2018-11-05T21:36:17+00:00 weekly 0.2 https://cssamerica.com/why-to-become-an-empathy-expert-11-13-18-customer-service-tip/ 2018-11-12T20:51:58+00:00 weekly 0.2 https://cssamerica.com/no-matter-how-you-say-it-say-thanks-11-20-18/ 2018-11-19T19:23:52+00:00 weekly 0.2 https://cssamerica.com/use-customer-comments-to-continuously-improve-11-27-18-customer-service-tip/ 2018-11-26T19:07:01+00:00 weekly 0.2 https://cssamerica.com/of-carly-simon-and-corey-feldman-12-4-18-customer-service-tip/ 2018-12-03T21:51:15+00:00 weekly 0.2 https://cssamerica.com/a-representative-success-12-11-18-customer-service-tip/ 2018-12-06T18:18:25+00:00 weekly 0.2 https://cssamerica.com/be-somebody-to-your-customer-12-18-18-customer-service-tip/ 2018-12-14T21:36:39+00:00 weekly 0.2 https://cssamerica.com/2018-holiday-poem-12-25-18-customer-service-tip/ 2018-12-18T19:31:56+00:00 weekly 0.2 https://cssamerica.com/how-to-have-a-truly-happy-new-year-1-1-19-customer-service-tip/ 2018-12-29T19:16:08+00:00 weekly 0.2 https://cssamerica.com/bring-something-extra-to-the-table-1-8-19-customer-service-tip/ 2019-01-07T21:55:51+00:00 weekly 0.2 https://cssamerica.com/retain-through-responsiveness-1-15-19-customer-service-tip/ 2019-01-14T21:27:29+00:00 weekly 0.2 https://cssamerica.com/dont-dwell-on-the-customer-crazies-1-22-19-customer-service-tip/ 2019-01-21T20:03:38+00:00 weekly 0.2 https://cssamerica.com/recipe-for-reputation-rehab-1-29-19-customer-service-tip/ 2019-01-29T13:06:06+00:00 weekly 0.2 https://cssamerica.com/paint-a-picture-take-a-picture-2-5-19-customer-service-tip/ 2019-02-04T21:26:47+00:00 weekly 0.2 https://cssamerica.com/know-the-customers-value-proposition-2-12-19-customer-service-tip/ 2019-02-09T22:52:38+00:00 weekly 0.2 https://cssamerica.com/look-up-or-look-out-2-19-19-customer-service-tip/ 2019-02-18T20:51:16+00:00 weekly 0.2 https://cssamerica.com/retrain-your-brain-2-26-19-customer-service-tip/ 2019-02-26T13:06:39+00:00 weekly 0.2 https://cssamerica.com/customer-for-life-the-first-step-3-5-19-customer-service-tip/ 2019-03-04T21:16:03+00:00 weekly 0.2 https://cssamerica.com/employee-runs-for-a-dog-run-3-12-19-customer-service-tip/ 2019-03-12T00:52:36+00:00 weekly 0.2 https://cssamerica.com/customer-for-life-the-second-step-3-19-19-customer-service-tip/ 2019-03-18T20:46:06+00:00 weekly 0.2 https://cssamerica.com/facial-recognition-is-the-future-of-customer-service-3-26-19-customer-service-tip/ 2019-03-26T12:20:43+00:00 weekly 0.2 https://cssamerica.com/customer-for-life-the-third-step-4-2-19-customer-service-tip/ 2019-04-01T21:27:56+00:00 weekly 0.2 https://cssamerica.com/use-the-actions-of-empathy-4-9-19-customer-service-tip/ 2019-04-08T18:56:40+00:00 weekly 0.2 https://cssamerica.com/customer-for-life-the-final-step-4-16-19-customer-service-tip/ 2019-04-15T19:57:40+00:00 weekly 0.2 https://cssamerica.com/should-you-tell-the-customer-the-companys-dilemma-4-23-19-customer-service-tip/ 2019-04-19T13:52:18+00:00 weekly 0.2 https://cssamerica.com/should-you-tell-the-customer-the-employees-dilemma-4-30-19-customer-service-tip/ 2019-04-29T17:36:35+00:00 weekly 0.2 https://cssamerica.com/stop-rolling-your-eyes-5-7-19-customer-service-tip/ 2019-05-06T20:42:10+00:00 weekly 0.2 https://cssamerica.com/harvey-wrote-the-book-on-focus-and-golf-5-14-19/ 2019-05-14T23:13:47+00:00 weekly 0.2 https://cssamerica.com/make-it-crystal-clear-5-14-19-customer-service-tip/ 2019-05-14T23:16:49+00:00 weekly 0.2 https://cssamerica.com/how-to-give-the-right-kind-of-no-5-28-19-customer-service-tip/ 2019-05-27T17:10:23+00:00 weekly 0.2 https://cssamerica.com/you-do-know-jack-6-4-19-customer-service-tip/ 2019-06-03T20:08:48+00:00 weekly 0.2 https://cssamerica.com/its-decision-time-what-are-you-going-to-do-6-11-19-customer-service-tip/ 2019-06-11T01:59:13+00:00 weekly 0.2 https://cssamerica.com/hear-them-and-tell-them-what-you-heard-6-18-19-customer-service-tip/ 2019-06-17T15:18:27+00:00 weekly 0.2 https://cssamerica.com/are-you-the-output-or-the-input-6-25-19-customer-service-tip/ 2019-06-24T18:47:19+00:00 weekly 0.2 https://cssamerica.com/what-does-no-news-mean-heres-a-quick-story-7-2-19-customer-service-tip/ 2019-07-01T20:55:23+00:00 weekly 0.2 https://cssamerica.com/chris-got-noticed-for-all-the-right-reasons-7-9-19-customer-service-tip/ 2019-07-08T19:16:06+00:00 weekly 0.2 https://cssamerica.com/libby-listened-to-serve-7-16-19-customer-service-tip/ 2019-07-15T19:51:05+00:00 weekly 0.2 https://cssamerica.com/for-excellence-to-happen-get-engaged-7-23-19-customer-service-tip/ 2019-07-29T17:38:51+00:00 weekly 0.2 https://cssamerica.com/back-to-reality-for-customer-expectations-7-30-19-customer-service-tip/ 2019-07-29T17:44:57+00:00 weekly 0.2 https://cssamerica.com/patience-leads-to-positivity-8-6-19/ 2019-08-05T17:24:41+00:00 weekly 0.2 https://cssamerica.com/dont-assume-because-8-13-19-customer-service-tip/ 2019-08-12T18:39:59+00:00 weekly 0.2 https://cssamerica.com/be-generous-to-a-fault-8-20-19-customer-service-tip/ 2019-08-20T12:44:07+00:00 weekly 0.2 https://cssamerica.com/do-anything-but-not-everything-8-27-19-customer-service-tip/ 2019-08-26T16:48:18+00:00 weekly 0.2 https://cssamerica.com/dont-mistake-kindness-9-3-19-customer-service-tip/ 2019-08-30T18:35:12+00:00 weekly 0.2 https://cssamerica.com/i-want-to-be-an-astronaut-9-10-19-customer-service-tip/ 2019-09-10T12:12:34+00:00 weekly 0.2 https://cssamerica.com/between-texting-and-thoreau-9-17-19-customer-service-tip/ 2019-09-16T20:26:22+00:00 weekly 0.2 https://cssamerica.com/the-error-of-everyone-9-24-19-customer-service-tip/ 2019-09-23T19:36:02+00:00 weekly 0.2 https://cssamerica.com/new-ways-to-celebrate-national-customer-service-week-10-1-19-customer-service-tip/ 2019-09-30T12:06:41+00:00 weekly 0.2 https://cssamerica.com/people-will-pay-for-customer-service-10-8-19-customer-service-tip/ 2019-10-04T21:30:58+00:00 weekly 0.2 https://cssamerica.com/be-the-director-of-first-impressions-10-15-19-customer-service-tip/ 2019-10-14T15:50:46+00:00 weekly 0.2 https://cssamerica.com/what-it-means-to-respect-someones-time-10-22-19-customer-service-tip/ 2019-10-21T20:13:52+00:00 weekly 0.2 https://cssamerica.com/service-sports-and-self-control-10-29-19-customer-service-tip/ 2019-10-25T18:41:41+00:00 weekly 0.2 https://cssamerica.com/know-what-you-dont-know-11-5-19-customer-service-tip/ 2019-10-30T18:37:32+00:00 weekly 0.2 https://cssamerica.com/bring-out-the-best-11-12-19-customer-service-tip/ 2019-11-11T19:53:53+00:00 weekly 0.2 https://cssamerica.com/serve-with-integrity-11-19-19-customer-service-tip/ 2019-11-15T21:10:27+00:00 weekly 0.2 https://cssamerica.com/become-a-best-practice-11-26-19-customer-service-tip/ 2019-11-26T13:14:37+00:00 weekly 0.2 https://cssamerica.com/assuming-the-solution-the-great-time-waster-12-3-19-customer-service-tip/ 2019-12-02T15:45:06+00:00 weekly 0.2 https://cssamerica.com/hearing-is-believing-12-10-19-customer-service-tip/ 2019-12-06T20:53:45+00:00 weekly 0.2 https://cssamerica.com/encourage-the-customer-12-17-19-customer-service-tip/ 2019-12-16T15:49:29+00:00 weekly 0.2 https://cssamerica.com/2019-holiday-poem-12-24-19-customer-service-tip/ 2019-12-20T14:02:37+00:00 weekly 0.2 https://cssamerica.com/why-silence-is-golden-12-31-19-customer-service-tip/ 2019-12-20T16:57:13+00:00 weekly 0.2 https://cssamerica.com/become-the-wishing-well-1-7-20-customer-service-tip/ 2020-01-05T21:06:56+00:00 weekly 0.2 https://cssamerica.com/make-it-abundantly-clear-1-14-20-customer-service-tip/ 2020-01-08T18:03:02+00:00 weekly 0.2 https://cssamerica.com/when-jack-gave-arnie-a-tip-1-21-20-customer-service-tip/ 2020-01-20T20:38:01+00:00 weekly 0.2 https://cssamerica.com/lots-of-opportunities-to-appreciate-customers-1-28-20-customer-service-tip/ 2020-01-27T20:10:11+00:00 weekly 0.2 https://cssamerica.com/when-employees-fight-over-a-customer-2-4-20-customer-service-tip/ 2020-02-04T14:11:32+00:00 weekly 0.2 https://cssamerica.com/a-hair-cut-above-and-below-2-11-20-customer-service-tip/ 2020-02-10T20:49:15+00:00 weekly 0.2 https://cssamerica.com/6-actions-for-attitude-adjustments-2-18-20-customer-service-tip/ 2020-02-18T13:11:00+00:00 weekly 0.2 https://cssamerica.com/who-loves-ya-baby-2-25-20-customer-service-tip/ 2020-02-19T16:38:08+00:00 weekly 0.2 https://cssamerica.com/predictability-excites-these-customers-3-3-20-customer-service-tip/ 2020-03-02T22:55:33+00:00 weekly 0.2 https://cssamerica.com/create-mutually-beneficial-relationships-3-10-20-customer-service-tip/ 2020-03-09T19:12:00+00:00 weekly 0.2 https://cssamerica.com/4-tips-for-personal-sanity-in-public-crisis-3-17-20-customer-service-tip/ 2020-03-12T19:01:04+00:00 weekly 0.2 https://cssamerica.com/lead-them-away-from-anger-3-24-20-customer-service-tip/ 2020-03-24T12:19:17+00:00 weekly 0.2 https://cssamerica.com/reach-out-to-customers-the-right-way-3-31-20-customer-service-tip/ 2020-03-27T13:24:26+00:00 weekly 0.2 https://cssamerica.com/hope-is-a-powerful-word-4-7-20-customer-service-tip/ 2020-04-03T21:17:47+00:00 weekly 0.2 https://cssamerica.com/6-ways-to-provide-something-extra-4-14-20-customer-service-tip/ 2020-04-10T16:02:46+00:00 weekly 0.2 https://cssamerica.com/from-team-up-to-partner-4-21-20-customer-service-tip/ 2020-04-17T18:55:19+00:00 weekly 0.2 https://cssamerica.com/put-yourself-at-the-controls-of-change-4-28-20-customer-service-tip/ 2020-04-24T15:55:20+00:00 weekly 0.2 https://cssamerica.com/5-steps-to-valuing-anothers-time-5-5-20-customer-service-tip/ 2020-05-15T17:20:16+00:00 weekly 0.2 https://cssamerica.com/pivot-to-a-stronger-post-covid-culture/ 2020-05-12T20:24:59+00:00 weekly 0.2 https://cssamerica.com/moving-toward-normalcy-the-face-to-face-keys-5-12-20-customer-service-tip/ 2020-05-11T17:11:18+00:00 weekly 0.2 https://cssamerica.com/reduce-their-anxiety-leading-up-to-their-return/ 2020-05-20T17:02:07+00:00 weekly 0.2 https://cssamerica.com/developing-fan-relations-during-covid-19/ 2020-05-15T18:55:20+00:00 weekly 0.2 https://cssamerica.com/tire-dealers-becoming-teachers-5-19-20-customer-service-tip/ 2020-05-15T17:55:56+00:00 weekly 0.2 https://cssamerica.com/change-management-facts-about-past-decisions-reduce-fear-about-future-decisions/ 2020-05-26T12:45:47+00:00 weekly 0.2 https://cssamerica.com/defining-organizational-agility-in-a-time-of-uncertainty/ 2020-05-26T12:40:21+00:00 weekly 0.2 https://cssamerica.com/motivating-yourself-when-working-remotely-5-26-20/ 2020-05-20T20:10:17+00:00 weekly 0.2 https://cssamerica.com/the-deeper-reason-to-transform-the-customer-experience-6-2-20-customer-service-tip/ 2020-05-29T18:14:09+00:00 weekly 0.2 https://cssamerica.com/address-the-4-ps-for-a-customer-friendly-covid-19-walk-in-experience/ 2020-06-02T20:23:43+00:00 weekly 0.2 https://cssamerica.com/serving-the-technology-challenged-customer-6-9-20-customer-service-tip/ 2020-06-08T16:06:58+00:00 weekly 0.2 https://cssamerica.com/react-reflect-respond-6-16-20/ 2020-06-12T14:15:58+00:00 weekly 0.2 https://cssamerica.com/caring-for-co-workers-through-covid-6-23-20-customer-service-tip/ 2020-06-23T11:40:15+00:00 weekly 0.2 https://cssamerica.com/6-common-sense-responses-to-customer-service-encounters-6-30-20-customer-service-tip/ 2020-06-30T11:40:11+00:00 weekly 0.2 https://cssamerica.com/customers-appreciate-your-kindness-7-7-20-customer-service-tip/ 2020-07-06T18:35:19+00:00 weekly 0.2 https://cssamerica.com/when-customers-are-jerks-7-14-20-customer-service-tip/ 2020-07-13T19:43:13+00:00 weekly 0.2 https://cssamerica.com/meet-on-equal-and-even-ground-7-21-20/ 2020-07-20T15:22:36+00:00 weekly 0.2 https://cssamerica.com/effectively-teach-the-customer-7-28-20-customer-service-tip/ 2020-07-27T18:06:08+00:00 weekly 0.2 https://cssamerica.com/never-before-8-4-20-customer-service-tip/ 2020-08-03T14:53:50+00:00 weekly 0.2 https://cssamerica.com/increase-research-for-improved-customer-relations-during-covid-19/ 2020-09-18T17:16:13+00:00 weekly 0.2 https://cssamerica.com/grind-it-out-today-for-a-better-tomorrow-8-11-20-customer-service-tip/ 2020-08-07T21:09:36+00:00 weekly 0.2 https://cssamerica.com/whether-you-believe-you-can-do-a-thing-or-not-you-are-right-8-18-20-customer-service-tip/ 2020-08-17T17:04:12+00:00 weekly 0.2 https://cssamerica.com/get-your-guru-on-8-25-20-customer-service-tip/ 2020-08-25T12:29:01+00:00 weekly 0.2 https://cssamerica.com/using-i-we-or-you-in-customer-service-9-1-20-customer-service-tip/ 2020-09-01T11:07:19+00:00 weekly 0.2 https://cssamerica.com/reach-out-more-for-covid-19-customer-retention/ 2020-09-10T17:28:17+00:00 weekly 0.2 https://cssamerica.com/hard-work-never-killed-anybody-but-why-take-a-chance-9-8-20-customer-service-tip/ 2020-09-08T12:41:09+00:00 weekly 0.2 https://cssamerica.com/covid-19-demand-management-strategies-for-customer-service-channels/ 2020-09-18T17:01:29+00:00 weekly 0.2 https://cssamerica.com/create-a-common-definition-of-customer-service-9-15-20-customer-service-tip/ 2020-09-11T17:57:29+00:00 weekly 0.2 https://cssamerica.com/lessons-learned-for-covid-era-sporting-events/ 2020-09-18T18:34:12+00:00 weekly 0.2 https://cssamerica.com/keep-on-going-9-22-20-customer-service-tip/ 2020-09-21T15:38:55+00:00 weekly 0.2 https://cssamerica.com/temper-the-tone-of-the-voice-9-22-20-customer-service-tip/ 2020-10-05T19:56:24+00:00 weekly 0.2 https://cssamerica.com/connect-during-customer-service-week-10-6-20-customer-service-tip/ 2020-10-05T19:57:41+00:00 weekly 0.2 https://cssamerica.com/be-slowest-and-be-the-best-chick-fil-a-10-13-20-customer-service-tip/ 2020-10-08T19:48:41+00:00 weekly 0.2 https://cssamerica.com/i-think-i-think-is-wrong-10-20-20/ 2020-10-19T16:56:49+00:00 weekly 0.2 https://cssamerica.com/the-masked-singer-is-your-customer-10-27-20-customer-service-tip/ 2020-10-23T18:53:53+00:00 weekly 0.2 https://cssamerica.com/dont-publicize-pain-points-11-3-20-customer-service-tip/ 2020-11-02T21:59:58+00:00 weekly 0.2 https://cssamerica.com/listen-even-when-nobodys-speaking-11-10-20-customer-service-tip/ 2020-11-10T01:11:22+00:00 weekly 0.2 https://cssamerica.com/why-your-job-is-important-11-17-20-customer-service-tip/ 2020-11-16T14:57:27+00:00 weekly 0.2 https://cssamerica.com/a-lesson-in-gratitude-11-24-20-customer-service-tip/ 2020-11-23T22:38:43+00:00 weekly 0.2 https://cssamerica.com/the-end-of-the-tunnel-12-1-20-customer-service-tip/ 2020-11-30T19:57:24+00:00 weekly 0.2 https://cssamerica.com/locke-in-from-the-start-12-8-20-customer-service-tip/ 2020-12-07T20:03:54+00:00 weekly 0.2 https://cssamerica.com/its-not-about-the-cinnamon-12-15-20-customer-service-tip/ 2020-12-14T19:28:13+00:00 weekly 0.2 https://cssamerica.com/2020-holiday-poem-12-22-20-customer-service-tip/ 2020-12-18T16:19:32+00:00 weekly 0.2 https://cssamerica.com/bring-warmth-during-winter-12-29-20-customer-service-tip/ 2020-12-31T14:19:55+00:00 weekly 0.2 https://cssamerica.com/make-2021-the-year-of-building-relationships-1-5-21-customer-service-tip/ 2021-01-02T14:54:13+00:00 weekly 0.2 https://cssamerica.com/customers-want-easy-but-easy-is-difficult-1-12-21-customer-service-tip/ 2021-01-11T17:03:28+00:00 weekly 0.2 https://cssamerica.com/bring-magic-to-your-account-management-1-19-21-customer-service-tip/ 2021-01-18T19:29:45+00:00 weekly 0.2 https://cssamerica.com/excellence-is-not-perfection-and-thats-ok-1-26-21-customer-service-tip/ 2021-01-25T20:13:20+00:00 weekly 0.2 https://cssamerica.com/let-your-goal-determine-your-question-2-2-21-customer-service-tip/ 2021-02-01T16:14:32+00:00 weekly 0.2 https://cssamerica.com/to-assure-ensure-you-do-this-2-9-21-customer-service-tip/ 2021-02-09T12:54:01+00:00 weekly 0.2 https://cssamerica.com/optimism-a-force-for-good-in-customer-service-2-16-21-customer-service-tip/ 2021-02-12T19:30:05+00:00 weekly 0.2 https://cssamerica.com/should-i-stay-or-should-i-go-2-23-21-customer-service-tip/ 2021-02-22T19:15:06+00:00 weekly 0.2 https://cssamerica.com/find-one-unique-thing-3-2-21-customer-service-tip/ 2021-02-26T22:52:18+00:00 weekly 0.2 https://cssamerica.com/be-proactive-like-a-pro-3-9-21-customer-service-tip/ 2021-03-07T13:36:55+00:00 weekly 0.2 https://cssamerica.com/the-resourceful-rep-3-16-21-customer-service-tip/ 2021-03-15T19:51:25+00:00 weekly 0.2 https://cssamerica.com/question-everything-but-whats-the-question-3-23-21-customer-service-tip/ 2021-03-22T20:10:16+00:00 weekly 0.2 https://cssamerica.com/the-answer-is-right-but-the-service-is-wrong-3-30-21-customer-service-tip/ 2021-03-29T15:53:39+00:00 weekly 0.2 https://cssamerica.com/regain-lost-motivation-4-6-21-customer-service-tip/ 2021-04-05T19:00:04+00:00 weekly 0.2 https://cssamerica.com/the-passive-predicament-4-13-21/ 2021-04-09T20:03:57+00:00 weekly 0.2 https://cssamerica.com/challenges-create-opportunity-people-create-change-4-20-21/ 2021-04-15T20:37:50+00:00 weekly 0.2 https://cssamerica.com/a-wait-is-a-moment-of-truth-4-27-21/ 2021-04-16T21:44:12+00:00 weekly 0.2 https://cssamerica.com/theyre-a-good-person-having-a-bad-day-5-4-21/ 2021-04-30T21:30:30+00:00 weekly 0.2 https://cssamerica.com/attitude-can-enable-or-limit-success-5-11-21/ 2021-05-10T20:47:27+00:00 weekly 0.2 https://cssamerica.com/the-problem-with-no-problem-5-18-21/ 2021-05-17T19:17:14+00:00 weekly 0.2 https://cssamerica.com/tailor-to-the-type-5-25-21/ 2021-05-25T12:41:29+00:00 weekly 0.2 https://cssamerica.com/respond-to-negativity-in-kind-or-respond-kindly-6-1-21/ 2021-05-21T20:56:23+00:00 weekly 0.2 https://cssamerica.com/its-right-to-note-thats-not-right-6-8-21/ 2021-06-05T13:42:48+00:00 weekly 0.2 https://cssamerica.com/and-you-get-a-thanks-and-you-get-a-thanks-6-15-21/ 2021-06-11T21:46:52+00:00 weekly 0.2 https://cssamerica.com/why-did-they-walk-away-6-22-21/ 2021-06-21T18:52:22+00:00 weekly 0.2 https://cssamerica.com/who-are-your-best-customers-6-29-21/ 2021-06-23T20:25:30+00:00 weekly 0.2 https://cssamerica.com/use-your-customer-service-freedoms-7-6-21/ 2021-07-06T12:32:46+00:00 weekly 0.2 https://cssamerica.com/its-not-you-its-them-7-13-21/ 2021-07-09T13:17:54+00:00 weekly 0.2 https://cssamerica.com/customer-service-experts-have-a-presence-7-20-21/ 2021-07-19T20:20:20+00:00 weekly 0.2 https://cssamerica.com/keep-it-simple-in-complex-situations-7-27-21/ 2021-07-20T19:56:13+00:00 weekly 0.2 https://cssamerica.com/diss-the-dissatisfiers-8-3-21/ 2021-08-02T21:38:50+00:00 weekly 0.2 https://cssamerica.com/it-matters-how-they-heard-about-you-8-10-21/ 2021-08-09T19:22:59+00:00 weekly 0.2 https://cssamerica.com/show-nothing-but-r-e-s-p-e-c-t-8-17-21/ 2021-08-17T12:26:12+00:00 weekly 0.2 https://cssamerica.com/listen-hereor-hear-8-24-21/ 2021-08-18T20:47:41+00:00 weekly 0.2 https://cssamerica.com/dear-customer-what-do-you-expect-8-31-21/ 2021-08-31T16:37:02+00:00 weekly 0.2 https://cssamerica.com/show-your-confidence-9-7-21-customer-service-tip/ 2021-09-02T21:52:15+00:00 weekly 0.2 https://cssamerica.com/you-can-read-me-like-a-book-9-14-21-customer-service-tip/ 2021-09-14T18:35:17+00:00 weekly 0.2 https://cssamerica.com/whats-the-good-word-9-21-21-customer-service-tip/ 2021-09-21T12:38:04+00:00 weekly 0.2 https://cssamerica.com/make-it-a-good-busy-9-28-21-customer-service-tip/ 2021-09-27T18:26:19+00:00 weekly 0.2 https://cssamerica.com/avoid-the-silence-build-the-relationship-10-5-21-customer-service-tip/ 2021-10-04T20:32:28+00:00 weekly 0.2 https://cssamerica.com/tailor-to-the-type-10-12-21-customer-service-tip/ 2021-10-12T17:21:08+00:00 weekly 0.2 https://cssamerica.com/to-improve-understand-why-you-do-what-you-do-10-19-21-customer-service-tip/ 2021-10-15T21:49:13+00:00 weekly 0.2 https://cssamerica.com/channel-your-inner-aristotle-10-26-21-customer-service-tip/ 2021-10-23T15:38:04+00:00 weekly 0.2 https://cssamerica.com/a-way-to-serve-with-empathy-11-2-21-customer-service-tip/ 2021-11-01T19:01:55+00:00 weekly 0.2 https://cssamerica.com/first-e-mail-impression-ill-enjoy-working-with-you-11-9-21-customer-service-tip/ 2021-11-09T13:18:43+00:00 weekly 0.2 https://cssamerica.com/van-gogh-the-vision-11-16-21-customer-service-tip/ 2021-11-15T15:41:51+00:00 weekly 0.2 https://cssamerica.com/you-mostly-get-what-you-give-11-23-21-customer-service-tip/ 2021-11-22T15:58:54+00:00 weekly 0.2 https://cssamerica.com/caring-goes-beyond-competence-11-30-21-customer-service-tip/ 2021-11-29T18:10:09+00:00 weekly 0.2 https://cssamerica.com/apply-selfless-service-12-7-21-customer-service-tip/ 2021-12-06T21:53:00+00:00 weekly 0.2 https://cssamerica.com/im-sorry-doesnt-mean-im-guilty-12-14-21-customer-service-tip/ 2021-12-14T01:41:24+00:00 weekly 0.2 https://cssamerica.com/2021-holiday-poem-12-21-21-customer-service-tip/ 2021-12-17T22:01:37+00:00 weekly 0.2 https://cssamerica.com/how-to-make-the-situation-right-12-28-21-customer-service-tip/ 2021-12-27T16:10:30+00:00 weekly 0.2 https://cssamerica.com/foster-positive-feelings-1-4-22-customer-service-tip/ 2022-01-03T17:26:59+00:00 weekly 0.2 https://cssamerica.com/in-survey-development-think-in-reverse-1-11-22-customer-service-tip/ 2022-01-11T13:37:30+00:00 weekly 0.2 https://cssamerica.com/signs-of-service-recovery-situations-1-18-22-customer-service-tip/ 2022-01-18T12:04:32+00:00 weekly 0.2 https://cssamerica.com/put-an-end-to-1-star-ratings-1-25-22-customer-service-tip/ 2022-02-10T13:42:30+00:00 weekly 0.2 https://cssamerica.com/it-matters-who-you-know-2-1-22-customer-service-tip/ 2022-02-10T13:50:04+00:00 weekly 0.2 https://cssamerica.com/a-story-of-willie-and-aubrey-2-8-22-customer-service-tip/ 2022-02-10T13:54:06+00:00 weekly 0.2 https://cssamerica.com/make-it-sincerely-yours-6-7-22-customer-service-tip/ 2022-06-06T17:50:19+00:00 weekly 0.2 https://cssamerica.com/ask-what-is-your-goal-6-14-22-customer-service-tip/ 2022-06-13T21:36:25+00:00 weekly 0.2 https://cssamerica.com/its-not-always-about-the-outcome-6-21-22-customer-service-tip/ 2022-06-20T22:03:48+00:00 weekly 0.2 https://cssamerica.com/dont-assume-their-motivation-6-28-22-customer-service-tip/ 2022-06-27T20:30:21+00:00 weekly 0.2 https://cssamerica.com/become-a-great-teacher-7-5-22-customer-service-tip/ 2022-06-30T19:01:13+00:00 weekly 0.2 https://cssamerica.com/investigate-for-facts-7-12-22-customer-service-tip/ 2022-07-12T12:32:58+00:00 weekly 0.2 https://cssamerica.com/when-you-know-more-than-they-do-7-19-22-customer-service-tip/ 2022-07-19T12:40:10+00:00 weekly 0.2 https://cssamerica.com/find-the-hidden-compliment-7-26-22-customer-service-tip/ 2022-07-25T18:20:44+00:00 weekly 0.2 https://cssamerica.com/theyre-stressed-so-you-can-8-2-22-customer-service-tip/ 2022-07-29T16:09:43+00:00 weekly 0.2 https://cssamerica.com/when-passive-voice-is-a-good-thing-8-9-22-customer-service-tip/ 2022-08-08T17:37:16+00:00 weekly 0.2 https://cssamerica.com/when-they-want-to-talk-to-your-boss-8-16-22-customer-service-tip/ 2022-08-16T10:50:57+00:00 weekly 0.2 https://cssamerica.com/a-great-2-minute-e-mail-8-23-22-customer-service-tip/ 2022-08-22T13:55:12+00:00 weekly 0.2 https://cssamerica.com/the-good-the-really-good-and-the-ugly-of-customer-service-8-30-22-customer-service-tip/ 2022-08-22T16:07:06+00:00 weekly 0.2 https://cssamerica.com/being-the-emphatic-employee-9-6-22-customer-service-tip/ 2022-09-02T15:01:29+00:00 weekly 0.2 https://cssamerica.com/be-kind-to-yourself-when-the-customer-isnt-9-13-22-customer-service-tip/ 2022-09-12T20:20:04+00:00 weekly 0.2 https://cssamerica.com/be-proactive-without-being-pushy-9-20-22-customer-service-tip/ 2022-09-13T21:29:57+00:00 weekly 0.2 https://cssamerica.com/find-a-connection-point-part-1-personal-connection-9-27-22-customer-service-tip/ 2022-09-14T20:04:30+00:00 weekly 0.2 https://cssamerica.com/find-a-connection-point-part-2-situational-connection-10-4-22-customer-service-tip/ 2022-09-14T20:08:17+00:00 weekly 0.2 https://cssamerica.com/critique-yourself-before-others-do-10-11-22-customer-service-tip/ 2022-10-05T18:14:09+00:00 weekly 0.2 https://cssamerica.com/how-to-handle-the-customers-error-10-18-22-customer-service-tip/ 2022-10-18T12:38:13+00:00 weekly 0.2 https://cssamerica.com/the-customer-can-hear-your-attitude-10-25-22-customer-service-tip/ 2022-10-21T17:42:24+00:00 weekly 0.2 https://cssamerica.com/appreciate-to-appreciate-11-1-22-customer-service-tip/ 2022-10-31T17:53:07+00:00 weekly 0.2 https://cssamerica.com/value-the-customeractions-to-adopt-and-avoid-11-8-22-customer-service-tip/ 2022-11-07T18:41:14+00:00 weekly 0.2 https://cssamerica.com/dont-let-this-shot-affect-your-next-shot-11-15-22-customer-service-tip/ 2022-11-11T16:54:56+00:00 weekly 0.2 https://cssamerica.com/keep-in-mind-3-key-questions-11-22-22-customer-service-tip/ 2022-11-11T19:31:46+00:00 weekly 0.2 https://cssamerica.com/redefine-access-to-treat-customers-special-11-29-22-customer-service-tip/ 2022-11-11T22:05:19+00:00 weekly 0.2 https://cssamerica.com/apply-these-values-for-great-customer-service-12-6-22-customer-service-tip/ 2022-12-06T13:29:08+00:00 weekly 0.2 https://cssamerica.com/open-minds-and-ornery-customers-12-13-22-customer-service-tip/ 2022-12-10T17:20:06+00:00 weekly 0.2 https://cssamerica.com/2022-holiday-poem-12-20-22-customer-service-tip/ 2022-12-20T15:20:01+00:00 weekly 0.2 https://cssamerica.com/avoid-making-a-bad-situation-worse-12-27-22-customer-service-tip/ 2022-12-27T18:50:55+00:00 weekly 0.2 https://cssamerica.com/create-a-personal-vision-for-the-year-1-3-23-customer-service-tip/ 2022-12-19T21:00:58+00:00 weekly 0.2 https://cssamerica.com/decide-whos-driving-the-bus-1-10-23-customer-service-tip/ 2023-01-06T21:49:42+00:00 weekly 0.2 https://cssamerica.com/is-the-customer-issue-an-organizational-issue-1-17-23-customer-service-tip/ 2023-01-17T12:52:54+00:00 weekly 0.2 https://cssamerica.com/what-to-do-when-youre-in-the-middle-1-24-23-customer-service-tip/ 2023-01-23T16:48:50+00:00 weekly 0.2 https://cssamerica.com/how-to-fix-other-peoples-problems-1-31-23-customer-service-tip/ 2023-01-27T21:30:03+00:00 weekly 0.2 https://cssamerica.com/when-you-cant-say-yes-to-the-address-2-7-23-customer-service-tip/ 2023-02-07T13:35:50+00:00 weekly 0.2 https://cssamerica.com/provide-the-promise-of-patience-and-kindness-2-14-23-customer-service-tip/ 2023-02-10T20:35:23+00:00 weekly 0.2 https://cssamerica.com/show-progress-to-the-customer-2-21-23-customer-service-tip/ 2023-02-20T20:37:12+00:00 weekly 0.2 https://cssamerica.com/relate-to-your-customers-2-28-23-customer-service-tip/ 2023-02-27T13:35:44+00:00 weekly 0.2 https://cssamerica.com/frame-the-ways-to-get-back-your-customer-3-7-23-customer-service-tip/ 2023-03-06T20:53:02+00:00 weekly 0.2 https://cssamerica.com/avoid-the-aggravation-confirm-the-key-point-3-14-23-customer-service-tip/ 2023-03-13T17:08:19+00:00 weekly 0.2 https://cssamerica.com/build-your-shield-3-21-23-customer-service-tip/ 2023-03-20T17:35:08+00:00 weekly 0.2 https://cssamerica.com/g-a-b-the-survey-guiding-principles-3-28-23-customer-service-tip/ 2023-03-22T19:33:53+00:00 weekly 0.2 https://cssamerica.com/improve-co-worker-rapport-to-improve-the-customer-experience-4-4-23-customer-service-tip/ 2023-03-24T17:36:06+00:00 weekly 0.2 https://cssamerica.com/communicate-crisply-4-11-23-customer-service-tip/ 2023-04-10T21:13:21+00:00 weekly 0.2 https://cssamerica.com/strongwhy-a-home-run-swing-whiffs-strong-4-18-23-customer-service-tip/ 2023-04-17T20:09:18+00:00 weekly 0.2 https://cssamerica.com/de-escalating-conflict-in-customer-service-4-25-23-customer-service-tip/ 2023-04-20T19:39:54+00:00 weekly 0.2 https://cssamerica.com/are-you-in-a-position-5-2-23-customer-service-tip/ 2023-04-28T17:35:49+00:00 weekly 0.2 https://cssamerica.com/perpetuate-positivity-with-the-customer-5-9-23-customer-service-tip/ 2023-05-30T13:38:09+00:00 weekly 0.2 https://cssamerica.com/time-is-of-the-essence-5-16-23-customer-service-tip/ 2023-05-30T13:36:36+00:00 weekly 0.2 https://cssamerica.com/try-an-empathy-exercise-5-23-23-customer-service-tip/ 2023-05-30T13:37:06+00:00 weekly 0.2 https://cssamerica.com/change-on-the-fly-5-30-23-customer-service-tip/ 2023-05-30T13:33:10+00:00 weekly 0.2 https://cssamerica.com/wow-with-welcoming-6-6-23-customer-service-tip/ 2023-06-06T12:35:00+00:00 weekly 0.2 https://cssamerica.com/strongtrust-building-in-the-moment-strong-6-13-23-customer-service-tip/ 2023-06-12T18:24:03+00:00 weekly 0.2 https://cssamerica.com/be-the-good-doctor-6-20-23-customer-service-tip/ 2023-06-16T23:49:39+00:00 weekly 0.2 https://cssamerica.com/fight-fret-with-reassurance-6-27-23-customer-service-tip/ 2023-06-24T17:46:15+00:00 weekly 0.2 https://cssamerica.com/help-me-help-you-7-4-23-customer-service-tip/ 2023-07-03T20:23:55+00:00 weekly 0.2 https://cssamerica.com/connect-the-power-of-working-together-7-11-23-customer-service-tip/ 2023-07-17T18:21:37+00:00 weekly 0.2 https://cssamerica.com/strongnavigate-their-new-experience-strong-7-18-23-customer-service-tip/ 2023-07-20T20:34:09+00:00 weekly 0.2 https://cssamerica.com/share-the-why-to-value-the-customer-7-25-23-customer-service-tip/ 2023-07-20T20:38:36+00:00 weekly 0.2 https://cssamerica.com/thanks-for-reading-8-1-23-customer-service-tip/ 2023-07-31T15:40:16+00:00 weekly 0.2 https://cssamerica.com/stronghow-to-rise-to-the-occasion-strong-8-8-23-customer-service-tip/ 2023-08-08T12:48:21+00:00 weekly 0.2 https://cssamerica.com/move-on-to-the-next-one-8-15-23-customer-service-tip/ 2023-08-14T13:43:16+00:00 weekly 0.2 https://cssamerica.com/respect-regardless-of-rank-8-22-23-customer-service-tip/ 2023-08-21T17:30:42+00:00 weekly 0.2 https://cssamerica.com/be-there-always-for-the-customer-8-29-23-customer-service-tip/ 2023-08-24T19:23:50+00:00 weekly 0.2 https://cssamerica.com/addressing-the-horror-story-that-wasnt-9-5-23-customer-service-tip/ 2023-08-24T19:27:06+00:00 weekly 0.2 https://cssamerica.com/lift-it-up-9-12-23-customer-service-tip/ 2023-09-11T15:48:15+00:00 weekly 0.2 https://cssamerica.com/strongwhat-annoys-the-customer-9-19-23-customer-service-tip/ 2023-09-19T13:18:46+00:00 weekly 0.2 https://cssamerica.com/same-place-different-experiences-9-26-23-customer-service-tip/ 2023-09-26T12:25:48+00:00 weekly 0.2 https://cssamerica.com/what-one-in-a-million-means-10-3-23-customer-service-tip/ 2023-10-02T18:34:01+00:00 weekly 0.2 https://cssamerica.com/how-to-exceed-the-promise-10-10-23-customer-service-tip/ 2023-10-09T19:25:52+00:00 weekly 0.2 https://cssamerica.com/strongfind-their-future-motivators-strong-10-17-23-customer-service-tip/ 2023-10-13T20:10:00+00:00 weekly 0.2 https://cssamerica.com/make-deposits-with-your-customer-10-24-23-customer-service-tip/ 2023-10-23T21:59:26+00:00 weekly 0.2 https://cssamerica.com/i-did-thisfor-you-10-31-23-customer-service-tip/ 2023-10-30T20:56:56+00:00 weekly 0.2 https://cssamerica.com/customer-service-lessons-from-the-e-r-11-7-23-customer-service-tip/ 2023-11-06T22:31:23+00:00 weekly 0.2 https://cssamerica.com/strongsport-some-customer-perks-strong-11-14-23-customer-service-tip/ 2023-12-06T16:22:46+00:00 weekly 0.2 https://cssamerica.com/be-grateful-for-the-good-11-21-23-customer-service-tip/ 2023-12-06T16:25:06+00:00 weekly 0.2 https://cssamerica.com/use-silence-wisely-11-28-23-customer-service-tip/ 2023-12-06T16:27:42+00:00 weekly 0.2 https://cssamerica.com/talk-up-your-teammate-12-5-23-customer-service-tip/ 2023-12-11T21:39:54+00:00 weekly 0.2 https://cssamerica.com/its-not-what-you-did-12-12-23-customer-service-tip/ 2023-12-11T21:42:28+00:00 weekly 0.2 https://cssamerica.com/refresh-rejuvenate-refocus-12-19-23-customer-service-tip/ 2023-12-18T21:24:29+00:00 weekly 0.2 https://cssamerica.com/holiday-poem-2023-12-26-23-customer-service-tip/ 2023-12-22T00:03:15+00:00 weekly 0.2 https://cssamerica.com/make-empathy-your-superpower-1-2-24-customer-service-tip/ 2023-12-22T00:15:20+00:00 weekly 0.2 https://cssamerica.com/sharpen-your-service-delivery-1-9-24-customer-service-tip/ 2024-01-09T15:24:38+00:00 weekly 0.2 https://cssamerica.com/recognize-the-situation-and-pivot-1-16-24-customer-service-tip/ 2024-01-15T18:08:06+00:00 weekly 0.2 https://cssamerica.com/be-better-than-ai-customer-service-1-23-24-customer-service-tip/ 2024-01-22T20:08:13+00:00 weekly 0.2 https://cssamerica.com/care-enough-to-give-them-a-heads-up-1-30-24-customer-service-tip/ 2024-01-29T22:11:47+00:00 weekly 0.2 https://cssamerica.com/define-customer-service-success-differently-2-6-24-customer-service-tip/ 2024-02-05T21:34:33+00:00 weekly 0.2 https://cssamerica.com/customer-understanding-leads-to-relationship-growth-2-13-24-customer-service-tip/ 2024-02-12T19:14:24+00:00 weekly 0.2 https://cssamerica.com/youre-the-boss-2-20-24-customer-service-tip/ 2024-02-19T20:07:33+00:00 weekly 0.2 https://cssamerica.com/the-empathy-roadmap-2-27-24-customer-service-tip/ 2024-02-27T21:29:56+00:00 weekly 0.2 https://cssamerica.com/lessons-from-the-greats-3-5-24-customer-service-tip/ 2024-03-04T22:22:25+00:00 weekly 0.2 https://cssamerica.com/its-not-about-the-5-minute-wait-3-12-24-customer-service-tip/ 2024-03-08T18:42:53+00:00 weekly 0.2 https://cssamerica.com/the-miracle-of-an-apology-3-19-24-customer-service-tip/ 2024-03-18T19:37:24+00:00 weekly 0.2 https://cssamerica.com/the-secret-sauce-for-great-customer-service-3-26-24-customer-service-tip/ 2024-03-20T21:57:11+00:00 weekly 0.2 https://cssamerica.com/a-tale-of-two-texts-4-2-24-customer-service-tip/ 2024-04-01T20:28:09+00:00 weekly 0.2 https://cssamerica.com/the-proven-value-in-what-you-do-4-9-24-customer-service-tip/ 2024-04-08T21:19:37+00:00 weekly 0.2 https://cssamerica.com/talk-about-yourself-to-build-customer-confidence-4-16-24-customer-service-tip/ 2024-04-11T18:26:36+00:00 weekly 0.2 https://cssamerica.com/be-amazing-4-23-24-customer-service-tip/ 2024-04-22T21:10:18+00:00 weekly 0.2 https://cssamerica.com/mastering-confidence-in-customer-service-4-30-24-customer-service-tip/ 2024-04-29T21:42:27+00:00 weekly 0.2 https://cssamerica.com/a-complaint-is-a-gift-5-7-24-customer-service-tip/ 2024-05-06T19:21:41+00:00 weekly 0.2 https://cssamerica.com/your-best-ability-is-5-14-24-customer-service-tip/ 2024-05-13T18:15:16+00:00 weekly 0.2 https://cssamerica.com/the-goal-a-great-experience-5-21-24-customer-service-tip/ 2024-05-20T14:56:46+00:00 weekly 0.2 https://cssamerica.com/theres-positivity-in-patience-5-28-24-customer-service-tip/ 2024-05-27T15:41:39+00:00 weekly 0.2 https://cssamerica.com/nurture-new-relationships-6-4-24-customer-service-tip/ 2024-06-03T20:16:20+00:00 weekly 0.2 https://cssamerica.com/from-employees-to-teammates-the-shift-6-11-24-customer-service-tip/ 2024-06-10T20:32:15+00:00 weekly 0.2 https://cssamerica.com/handle-interruptions-heroically-6-18-24-customer-service-tip/ 2024-06-17T19:45:31+00:00 weekly 0.2 https://cssamerica.com/the-power-of-the-pause-6-25-24-customer-service-tips/ 2024-06-24T21:32:51+00:00 weekly 0.2 https://cssamerica.com/brainstorm-to-better-yourself-7-2-24-customer-service-tip/ 2024-07-01T19:37:30+00:00 weekly 0.2 https://cssamerica.com/boost-customer-happiness-7-9-24/ 2024-07-07T12:06:27+00:00 weekly 0.2 https://cssamerica.com/the-new-burger-experience-7-16-24-customer-service-tip/ 2024-07-15T17:14:28+00:00 weekly 0.2 https://cssamerica.com/use-ai-to-improve-your-performance-7-23-24-customer-service-tip/ 2024-07-22T20:27:39+00:00 weekly 0.2 https://cssamerica.com/running-late-in-the-rainstorm-7-30-24-customer-service-tip/ 2024-07-30T12:22:48+00:00 weekly 0.2 https://cssamerica.com/build-strong-customer-connections-8-6-24-customer-service-tip/ 2024-08-05T18:56:46+00:00 weekly 0.2 https://cssamerica.com/create-magic-with-your-customers-8-13-24-customer-service-tip/ 2024-08-12T19:59:52+00:00 weekly 0.2 https://cssamerica.com/create-your-personal-motto-8-20-24-customer-service-tip/ 2024-08-20T12:04:07+00:00 weekly 0.2 https://cssamerica.com/reflect-the-best-of-your-customers-8-27-24-customer-service-tip/ 2024-08-26T20:54:59+00:00 weekly 0.2 https://cssamerica.com/dont-kick-the-problem-down-the-road-9-3-24-customer-service-tip/ 2024-08-30T13:45:17+00:00 weekly 0.2 https://cssamerica.com/4-actions-for-the-customer-9-10-24-customer-service-tip/ 2024-09-09T19:21:21+00:00 weekly 0.2 https://cssamerica.com/dont-hurrybe-quick-9-17-24-customer-service-tip/ 2024-09-16T21:44:16+00:00 weekly 0.2 https://cssamerica.com/notice-the-little-changes-9-24-24-customer-service-tip/ 2024-09-23T20:43:22+00:00 weekly 0.2 https://cssamerica.com/how-persistence-saved-the-day-10-1-24-customer-service-tip/ 2024-09-30T18:28:14+00:00 weekly 0.2 https://cssamerica.com/have-a-game-plan-to-address-their-anxiety-10-8-24-customer-service-tip/ 2024-10-07T20:18:18+00:00 weekly 0.2 https://cssamerica.com/a-more-complete-definition-of-responsiveness-10-15-24-customer-service-tip/ 2024-10-14T19:45:41+00:00 weekly 0.2 https://cssamerica.com/delight-your-customers-10-22-24-customer-service-tip/ 2024-10-21T17:40:01+00:00 weekly 0.2 https://cssamerica.com/fix-one-problem-without-creating-another-10-29-24-customer-service-tip/ 2024-10-28T19:17:33+00:00 weekly 0.2 https://cssamerica.com/from-a-simple-question-to-an-exceptional-experience-11-5-24-customer-service-tip/ 2024-11-04T22:28:34+00:00 weekly 0.2 https://cssamerica.com/guiding-principles-for-great-customer-service-11-12-24-customer-service-tip/ 2024-11-11T14:18:49+00:00 weekly 0.2 https://cssamerica.com/acting-on-the-guiding-principles-for-great-customer-service-11-19-24-customer-service-tip/ 2024-11-15T21:32:30+00:00 weekly 0.2 https://cssamerica.com/refine-your-decision-making-process-11-26-24-customer-service-tip/ 2024-11-22T19:38:09+00:00 weekly 0.2 https://cssamerica.com/tell-them-why-youre-giving-thanks-12-3-24-customer-service-tip/ 2024-11-25T22:34:42+00:00 weekly 0.2 https://cssamerica.com/empathy-examples-for-everyday-situations-12-10-24-customer-service-tip/ 2024-12-09T20:19:05+00:00 weekly 0.2 https://cssamerica.com/is-their-poor-planning-your-emergency-12-17-24-customer-service-tip/ 2024-12-16T22:03:05+00:00 weekly 0.2 https://cssamerica.com/2024-holiday-poem-12-24-24-customer-service-tip/ 2024-12-20T20:19:58+00:00 weekly 0.2 https://cssamerica.com/self-empower-for-the-new-year-12-31-24-customer-service-tip/ 2024-12-20T21:33:41+00:00 weekly 0.2 https://cssamerica.com/from-conversation-to-connection-defining-customer-engagement-1-7-25-customer-service-tip/ 2025-01-06T20:34:29+00:00 weekly 0.2 https://cssamerica.com/wrap-it-up-right-why-follow-up-communications-wow-customers-1-14-25-customer-service-tip/ 2025-01-08T16:48:49+00:00 weekly 0.2 https://cssamerica.com/when-youre-the-educator-what-should-you-teach-1-21-25-customer-service-tip/ 2025-01-08T18:39:29+00:00 weekly 0.2 https://cssamerica.com/listen-with-your-eyes-1-28-25-customer-service-tip/ 2025-01-14T22:25:21+00:00 weekly 0.2 https://cssamerica.com/create-awareness-of-alternatives-2-4-25-customer-service-tip/ 2025-01-20T22:43:42+00:00 weekly 0.2 https://cssamerica.com/what-phones-and-football-have-in-common-2-11-25/ 2025-02-11T14:12:28+00:00 weekly 0.2 https://cssamerica.com/a-simple-phrase-to-transform-your-customer-feedback-approach-2-18-25-customer-service-tip/ 2025-02-17T22:06:30+00:00 weekly 0.2 https://cssamerica.com/everybody-doesnt-2-25-25-customer-service-tip/ 2025-02-24T21:35:55+00:00 weekly 0.2 https://cssamerica.com/patience-is-3-4-25-customer-service-tip/ 2025-03-03T22:49:06+00:00 weekly 0.2 https://cssamerica.com/it-helps-to-downshift-3-11-25-customer-service-tip/ 2025-03-10T19:06:28+00:00 weekly 0.2 https://cssamerica.com/perki-customer-service-3-18-25-customer-service-tip/ 2025-03-17T21:53:55+00:00 weekly 0.2 https://cssamerica.com/avoid-the-unfriendly-ghost-3-25-25-customer-service-tip/ 2025-03-24T20:42:44+00:00 weekly 0.2 https://cssamerica.com/narrow-your-focus-to-seek-excellence-4-1-25-customer-service-tip/ 2025-03-31T18:51:59+00:00 weekly 0.2 https://cssamerica.com/get-your-customers-to-brag-not-bolt-4-8-25-customer-service-tip/ 2025-04-04T20:37:01+00:00 weekly 0.2 https://cssamerica.com/prep-enough-to-personalize-4-15-25-customer-service-tip/ 2025-04-14T20:57:15+00:00 weekly 0.2 https://cssamerica.com/energy-v-apathy-4-22-25-customer-service-tip/ 2025-04-21T19:26:40+00:00 weekly 0.2 https://cssamerica.com/dont-rush-to-resolve-quickly-4-29-25-customer-service-tip/ 2025-04-29T01:09:50+00:00 weekly 0.2 https://cssamerica.com/negate-the-nervousness-5-6-25-customer-service-tip/ 2025-05-05T21:17:05+00:00 weekly 0.2 https://cssamerica.com/questions-to-guide-you-to-empathy-5-13-25-customer-service-tip/ 2025-05-12T20:41:39+00:00 weekly 0.2 https://cssamerica.com/tell-customers-whats-next-5-20-25-customer-service-tip/ 2025-05-19T21:42:02+00:00 weekly 0.2 https://cssamerica.com/how-the-customer-perceives-a-truth-as-a-lie-5-27-25-customer-service-tip/ 2025-05-23T17:21:58+00:00 weekly 0.2 https://cssamerica.com/imitate-to-improve-6-3-25-customer-service-tip/ 2025-05-30T16:10:05+00:00 weekly 0.2 https://cssamerica.com/dont-turn-the-customer-into-the-qa-department-6-10-25-customer-service-tip/ 2025-06-09T18:56:39+00:00 weekly 0.2 https://cssamerica.com/create-customers-for-life-6-17-25-customer-service-tip/ 2025-06-13T18:56:51+00:00 weekly 0.2 https://cssamerica.com/dont-harp-on-the-customers-mistake-6-24-25-customer-service-tip/ 2025-06-23T20:38:11+00:00 weekly 0.2 https://cssamerica.com/highlight-the-hidden-value-7-1-25-customer-service-tip/ 2025-06-30T21:49:28+00:00 weekly 0.2 https://cssamerica.com/better-customer-service-through-better-teamwork-7-8-25-customer-service-tip/ 2025-07-07T19:02:24+00:00 weekly 0.2 https://cssamerica.com/avoid-some-stress-by-addressing-issues-quickly-7-15-25-customer-service-tip/ 2025-07-14T20:32:21+00:00 weekly 0.2 https://cssamerica.com/use-little-acts-to-make-a-big-impact-7-22-25-customer-service-tip/ 2025-07-21T13:17:29+00:00 weekly 0.2 https://cssamerica.com/talk-yourself-up-to-take-down-their-anxiety-7-29-25-customer-service-tip/ 2025-07-29T12:19:08+00:00 weekly 0.2 https://cssamerica.com/uncover-silent-concerns-8-5-25-customer-service-tip/ 2025-08-04T21:11:51+00:00 weekly 0.2 https://cssamerica.com/the-misunderstood-physician-8-12-25-customer-service-tip/ 2025-08-11T15:42:54+00:00 weekly 0.2 https://cssamerica.com/when-technology-fails-the-customer-8-19-25-customer-service-tip/ 2025-08-18T20:50:06+00:00 weekly 0.2 https://cssamerica.com/address-the-expectations-that-were-set-8-19-25-customer-service-tip/ 2025-08-22T20:52:26+00:00 weekly 0.2 https://cssamerica.com/when-patience-begets-patience-9-2-25-customer-service-tip/ 2025-08-28T14:24:23+00:00 weekly 0.2 https://cssamerica.com/complement-with-a-compliment-9-9-25-customer-service-tip/ 2025-09-05T17:06:05+00:00 weekly 0.2 https://cssamerica.com/gain-control-of-the-conversation-9-16-25-customer-service-tip/ 2025-09-10T13:47:56+00:00 weekly 0.2 https://cssamerica.com/find-your-special-sauce-9-23-25-customer-service-tip/ 2025-09-10T13:56:36+00:00 weekly 0.2 https://cssamerica.com/some-customers-love-predictabillity-9-30-25-customer-service-tip/ 2025-09-19T18:23:30+00:00 weekly 0.2 https://cssamerica.com/be-supportive-not-defensive-10-7-25-customer-service-tip/ 2025-09-19T18:23:24+00:00 weekly 0.2 https://cssamerica.com/view-quality-through-the-customers-eyes-10-14-25-customer-service-tip/ 2025-09-19T18:23:19+00:00 weekly 0.2 https://cssamerica.com/avoid-these-techniques-10-21-25-customer-service-tip/ 2025-09-19T18:23:08+00:00 weekly 0.2 https://cssamerica.com/familying-with-customers-10-28-25-customer-service-tip/ 2025-09-19T18:22:19+00:00 weekly 0.2 https://cssamerica.com/last-impression-faux-pas-11-4-25-customer-service-tip/ 2025-11-03T21:00:46+00:00 weekly 0.2 https://cssamerica.com/build-relationships-with-first-timers-11-11-25-customer-service-tip/ 2025-11-10T22:35:14+00:00 weekly 0.2 https://cssamerica.com/confirm-the-customer-is-cleared-for-takeoff-11-18-25-customer-service-tip/ 2025-11-17T18:07:01+00:00 weekly 0.2 https://cssamerica.com/refresh-on-the-reasons-to-appreciate-the-customer-11-25-25-customer-service-tip/ 2025-11-24T20:32:01+00:00 weekly 0.2 https://cssamerica.com/dont-create-the-second-complaint-12-2-25-customer-service-tip/ 2025-12-01T21:26:26+00:00 weekly 0.2 https://cssamerica.com/when-kindness-means-more-in-customer-service-12-9-25-customer-service-tip/ 2025-12-08T17:39:30+00:00 weekly 0.2 https://cssamerica.com/make-the-long-wait-feel-shorter-12-16-25-customer-service-tip/ 2025-12-12T16:35:50+00:00 weekly 0.2 https://cssamerica.com/2025-holiday-poem-12-23-25-customer-service-tip/ 2025-12-12T16:32:36+00:00 weekly 0.2 https://cssamerica.com/pass-the-quick-impression-test-12-30-25-customer-service-tip/ 2025-12-12T16:41:28+00:00 weekly 0.2 https://cssamerica.com/while-ive-got-you-on-the-phone-1-6-26-customer-service-tip/ 2025-12-12T16:54:08+00:00 weekly 0.2 https://cssamerica.com/pressure-is-a-privilege-but-1-13-26-customer-service-tip/ 2026-01-09T18:06:57+00:00 weekly 0.2 https://cssamerica.com/identify-your-point-of-empathy-1-20-26-customer-service-tip/ 2026-01-09T22:58:35+00:00 weekly 0.2 https://cssamerica.com/when-they-want-the-supervisor-1-27-26-customer-service-tip/ 2026-01-23T19:55:55+00:00 weekly 0.2 https://cssamerica.com/look-for-a-stop-sign-2-3-26-customer-service-tip/ 2026-01-23T21:36:30+00:00 weekly 0.2 https://cssamerica.com/explain-without-over-explaining-2-10-26-customer-service-tip/ 2026-02-09T20:18:55+00:00 weekly 0.2 https://cssamerica.com/dont-begin-with-the-dead-end-in-mind-2-17-26-customer-service-tip/ 2026-02-19T17:39:13+00:00 weekly 0.2 https://cssamerica.com/stay-calm-when-the-customer-isnt-2-24-26-customer-service-tip/ 2026-02-19T17:38:29+00:00 weekly 0.2 https://cssamerica.com/one-question-to-prevent-a-follow-up-call-3-3-26-customer-service-tip/ 2026-02-24T20:17:55+00:00 weekly 0.2