Customer Service Solutions, Inc. https://validator.w3.org/feed/docs/rss2.html Customer Service Solutions, Inc. Bear with Me – 3/31/26 Some Customers LOVE Predictability – 9/30/25 Pass the Quick Impression Test – 12/30/25 Talk Yourself Up to Take Down Their Anxiety – 7/29/25 Don’t Rush to Resolve Quickly – 4/29/25 Familying with Customers – 10/28/25 How the Customer Perceives a Truth as a Lie – 5/27/25 When They Want the Supervisor – 1/27/26 Address the Expectations that Were Set – 8/26/25 Refresh on the Reasons to Appreciate the Customer – 11/25/25 Slowing Down the Fast Talker – 3/24/26 Don’t Harp on the Customer’s Mistake – 6/24/25 Stay Calm When the Customer Isn’t – 2/24/26 Find Your Special Sauce – 9/23/25 2025 Holiday Poem – 12/23/25 Use Little Acts to Make a Big Impact – 7/22/25 Avoid These Techniques – 10/21/25 Tell Customers What’s Next – 5/20/25 Identify Your Point of Empathy – 1/20/26 When Technology Fails the Customer – 8/19/25 Confirm the Customer is Cleared for Takeoff – 11/18/25 Don’t Bury the Lede – 3/17/26 Create Customers for Life – 6/17/25 Gain Control of the Conversation – 9/16/25 Make the Long Wait Feel Shorter – 12/16/25 Avoid Some Stress by Addressing Issues Quickly – 7/15/25 View Quality through the Customer’s Eyes – 10/14/25 Questions to Guide You to Empathy – 5/13/25 Pressure is a Privilege, but… – 1/13/26 The Misunderstood Physician – 8/12/25 Build Relationships with First-timers – 11/11/25 Confirm the Real Issue Before You Start Solving – 3/10/26 Don’t Turn the Customer into the QA Department – 6/10/25 Explain without Over Explaining – 2/10/26 Complement with a Compliment – 9/9/25 When Kindness Means More in Customer Service – 12/9/25 Better Customer Service through Better Teamwork – 7/8/25 Be Supportive, Not Defensive – 10/7/25 Negate the Nervousness – 5/6/25 While I’ve Got You on the Phone… – 1/6/26 Uncover Silent Concerns – 8/5/25 Last Impression Faux Pas – 11/4/25 One Question to Prevent a Follow-up Call – 3/3/26 Imitate to Improve – 6/3/25 Look for a Stop Sign – 2/3/26 When Patience Begets Patience – 9/2/25 Don’t Create the Second Complaint – 12/2/25 Highlight the Hidden Value – 7/1/25 Don’t Begin with the Dead End in Mind – 2/17/26