<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" href="https://cssamerica.com/wp-sitemap.xsl" ?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"><url><loc>https://cssamerica.com/hello-world/</loc><lastmod>2009-06-04T15:14:31-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-lie-to-me/</loc><lastmod>2009-06-05T12:58:26-05:00</lastmod></url><url><loc>https://cssamerica.com/seek-to-understand/</loc><lastmod>2009-06-09T09:28:59-05:00</lastmod></url><url><loc>https://cssamerica.com/keeping-the-sports-fan-1-at-a-time/</loc><lastmod>2009-06-15T16:37:27-05:00</lastmod></url><url><loc>https://cssamerica.com/cs-govt-stereotypes/</loc><lastmod>2009-06-22T15:56:48-05:00</lastmod></url><url><loc>https://cssamerica.com/highereducation-studentascustomer/</loc><lastmod>2009-06-30T15:46:37-05:00</lastmod></url><url><loc>https://cssamerica.com/hospitals-personal-care/</loc><lastmod>2009-07-07T14:15:50-05:00</lastmod></url><url><loc>https://cssamerica.com/why-the-world-of-customer-service-stinks/</loc><lastmod>2009-07-10T06:24:31-05:00</lastmod></url><url><loc>https://cssamerica.com/a-great-carolinas-customer-service-example/</loc><lastmod>2009-07-14T12:09:22-05:00</lastmod></url><url><loc>https://cssamerica.com/be-better-than-the-pretzel-man/</loc><lastmod>2009-07-21T07:16:15-05:00</lastmod></url><url><loc>https://cssamerica.com/know-the-needle-you-are-trying-to-move/</loc><lastmod>2009-07-30T06:20:43-05:00</lastmod></url><url><loc>https://cssamerica.com/cs-not-privilege-or-right/</loc><lastmod>2009-08-19T14:56:54-05:00</lastmod></url><url><loc>https://cssamerica.com/hcahps-strategy/</loc><lastmod>2009-08-21T14:13:25-05:00</lastmod></url><url><loc>https://cssamerica.com/perception-is-reality/</loc><lastmod>2009-08-28T16:04:51-05:00</lastmod></url><url><loc>https://cssamerica.com/what-is-your-post-exit-strategy/</loc><lastmod>2009-08-31T12:15:02-05:00</lastmod></url><url><loc>https://cssamerica.com/fast-but-not-fast-food/</loc><lastmod>2009-09-03T08:41:02-05:00</lastmod></url><url><loc>https://cssamerica.com/tough-questions/</loc><lastmod>2009-09-08T15:46:42-05:00</lastmod></url><url><loc>https://cssamerica.com/communitycollege/</loc><lastmod>2009-09-11T10:18:58-05:00</lastmod></url><url><loc>https://cssamerica.com/david-and-goliath/</loc><lastmod>2009-09-14T20:02:40-05:00</lastmod></url><url><loc>https://cssamerica.com/grow-attendance/</loc><lastmod>2009-10-21T07:22:26-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-rep/</loc><lastmod>2009-10-22T07:19:59-05:00</lastmod></url><url><loc>https://cssamerica.com/know-the-best/</loc><lastmod>2009-10-23T06:49:07-05:00</lastmod></url><url><loc>https://cssamerica.com/retention-getting-it/</loc><lastmod>2009-12-08T08:00:46-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-wait-on-fixing-waits/</loc><lastmod>2009-12-10T15:42:28-05:00</lastmod></url><url><loc>https://cssamerica.com/electric-service/</loc><lastmod>2009-12-11T14:14:00-05:00</lastmod></url><url><loc>https://cssamerica.com/service-and-sales-need-to-talk/</loc><lastmod>2009-12-14T17:22:43-05:00</lastmod></url><url><loc>https://cssamerica.com/the-truths-about-customer-service/</loc><lastmod>2009-12-15T10:49:04-05:00</lastmod></url><url><loc>https://cssamerica.com/the-servant-mindset/</loc><lastmod>2009-12-16T08:09:22-05:00</lastmod></url><url><loc>https://cssamerica.com/keep-your-prized-possession/</loc><lastmod>2010-01-11T15:07:23-05:00</lastmod></url><url><loc>https://cssamerica.com/inquiring-educational-minds-want-to-know/</loc><lastmod>2010-01-12T07:59:53-05:00</lastmod></url><url><loc>https://cssamerica.com/learn-from-the-operating-room/</loc><lastmod>2010-01-13T08:08:18-05:00</lastmod></url><url><loc>https://cssamerica.com/capitol-customer-service/</loc><lastmod>2010-01-19T06:37:38-05:00</lastmod></url><url><loc>https://cssamerica.com/knowledge-based-renewals/</loc><lastmod>2010-01-25T11:07:08-05:00</lastmod></url><url><loc>https://cssamerica.com/blackhawk-at-its-best/</loc><lastmod>2010-01-26T09:59:15-05:00</lastmod></url><url><loc>https://cssamerica.com/youre-once-twice-three-times-a-customer/</loc><lastmod>2010-01-28T21:34:29-05:00</lastmod></url><url><loc>https://cssamerica.com/boost-your-retention/</loc><lastmod>2010-02-02T16:18:24-05:00</lastmod></url><url><loc>https://cssamerica.com/educate-on-profits/</loc><lastmod>2010-02-04T15:26:40-05:00</lastmod></url><url><loc>https://cssamerica.com/want-to-be-good/</loc><lastmod>2010-02-17T08:31:26-05:00</lastmod></url><url><loc>https://cssamerica.com/own-the-problem/</loc><lastmod>2010-02-18T08:34:35-05:00</lastmod></url><url><loc>https://cssamerica.com/be-vigilant-in-tough-times/</loc><lastmod>2010-02-23T10:11:15-05:00</lastmod></url><url><loc>https://cssamerica.com/take-flight-to-learn-from-your-customers/</loc><lastmod>2010-03-09T11:00:48-05:00</lastmod></url><url><loc>https://cssamerica.com/take-the-hcahps-test/</loc><lastmod>2010-03-11T08:34:15-05:00</lastmod></url><url><loc>https://cssamerica.com/take-the-pulse/</loc><lastmod>2010-03-16T09:03:38-05:00</lastmod></url><url><loc>https://cssamerica.com/hockey-team-listening-to-learn-today/</loc><lastmod>2010-04-02T06:07:44-05:00</lastmod></url><url><loc>https://cssamerica.com/government-charges-you-to-wait/</loc><lastmod>2010-04-06T12:49:05-05:00</lastmod></url><url><loc>https://cssamerica.com/do-you-have-harley-loyalty/</loc><lastmod>2010-04-08T07:24:47-05:00</lastmod></url><url><loc>https://cssamerica.com/if-we-were-only-treated-like-our-pets/</loc><lastmod>2010-04-29T10:19:11-05:00</lastmod></url><url><loc>https://cssamerica.com/to-streamline-or-to-serve-yes-and-yes/</loc><lastmod>2010-05-06T10:49:50-05:00</lastmod></url><url><loc>https://cssamerica.com/the-university-versus-the-nba/</loc><lastmod>2010-05-10T10:30:33-05:00</lastmod></url><url><loc>https://cssamerica.com/how-credible-are-you/</loc><lastmod>2010-05-28T07:32:44-05:00</lastmod></url><url><loc>https://cssamerica.com/decrease-paperwork-increase-patient-satisfaction/</loc><lastmod>2010-06-22T09:06:04-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-hibernate-on-your-customers/</loc><lastmod>2010-07-06T09:59:42-05:00</lastmod></url><url><loc>https://cssamerica.com/govern-strategically-for-great-customer-service/</loc><lastmod>2010-07-13T09:25:33-05:00</lastmod></url><url><loc>https://cssamerica.com/the-power-of-thinking-big-and-bigger-steinbrenner-and-welch/</loc><lastmod>2010-07-16T06:43:16-05:00</lastmod></url><url><loc>https://cssamerica.com/learn-from-schools-without-attending/</loc><lastmod>2010-07-20T07:12:42-05:00</lastmod></url><url><loc>https://cssamerica.com/the-sports-agent-ethics-and-customer-service/</loc><lastmod>2010-07-23T07:03:34-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-waits-without-the-hate/</loc><lastmod>2010-07-27T07:41:25-05:00</lastmod></url><url><loc>https://cssamerica.com/are-your-people-and-processes-stressed/</loc><lastmod>2010-08-05T07:27:56-05:00</lastmod></url><url><loc>https://cssamerica.com/a-day-at-the-dmv/</loc><lastmod>2010-08-24T12:25:10-05:00</lastmod></url><url><loc>https://cssamerica.com/new-season-new-season-ticket-holders/</loc><lastmod>2010-08-25T07:05:49-05:00</lastmod></url><url><loc>https://cssamerica.com/time-to-go-back-to-school/</loc><lastmod>2010-08-26T07:44:26-05:00</lastmod></url><url><loc>https://cssamerica.com/a-tale-of-two-letters/</loc><lastmod>2010-08-31T07:35:48-05:00</lastmod></url><url><loc>https://cssamerica.com/take-a-measure-from-government/</loc><lastmod>2010-09-01T07:23:15-05:00</lastmod></url><url><loc>https://cssamerica.com/give-away-the-house-now-thats-fan-relations/</loc><lastmod>2010-09-21T07:37:38-05:00</lastmod></url><url><loc>https://cssamerica.com/campaign-for-customers/</loc><lastmod>2010-09-22T08:11:02-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-the-customers-bad-attitude-dictate-yours/</loc><lastmod>2010-09-29T14:51:29-05:00</lastmod></url><url><loc>https://cssamerica.com/poll-the-kids/</loc><lastmod>2010-10-05T08:34:05-05:00</lastmod></url><url><loc>https://cssamerica.com/hospitals-must-care-about-more-than-clinical-outcomes/</loc><lastmod>2010-10-07T09:11:08-05:00</lastmod></url><url><loc>https://cssamerica.com/give-them-a-vote/</loc><lastmod>2010-10-26T07:17:17-05:00</lastmod></url><url><loc>https://cssamerica.com/the-nba-beats-the-nfl/</loc><lastmod>2010-10-28T07:01:19-05:00</lastmod></url><url><loc>https://cssamerica.com/who-is-your-retention-director/</loc><lastmod>2010-11-02T07:40:02-05:00</lastmod></url><url><loc>https://cssamerica.com/mediocrity-runs-rampant-how-i-made-employees-disappear/</loc><lastmod>2010-11-05T08:02:58-05:00</lastmod></url><url><loc>https://cssamerica.com/translate-customer-service-into-business-success/</loc><lastmod>2010-11-09T11:59:18-05:00</lastmod></url><url><loc>https://cssamerica.com/pay-for-patient-satisfaction/</loc><lastmod>2010-11-19T13:12:38-05:00</lastmod></url><url><loc>https://cssamerica.com/stop-punishing-account-reps/</loc><lastmod>2010-11-23T10:43:52-05:00</lastmod></url><url><loc>https://cssamerica.com/season-is-25-over-do-you-know-where-your-fans-are/</loc><lastmod>2010-12-01T12:36:28-05:00</lastmod></url><url><loc>https://cssamerica.com/another-great-example-of-hire-for-attitude-train-for-skill/</loc><lastmod>2010-12-03T10:37:09-05:00</lastmod></url><url><loc>https://cssamerica.com/contractors-determine-your-reputation/</loc><lastmod>2010-12-09T09:03:53-05:00</lastmod></url><url><loc>https://cssamerica.com/3-key-predictions-for-2011-in-customer-service/</loc><lastmod>2010-12-10T08:44:21-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-relationship-mismanagement/</loc><lastmod>2010-12-15T09:39:47-05:00</lastmod></url><url><loc>https://cssamerica.com/yakima-says-yes-to-retention/</loc><lastmod>2011-01-11T08:45:12-05:00</lastmod></url><url><loc>https://cssamerica.com/relieve-your-customers-pain/</loc><lastmod>2011-01-13T10:06:58-05:00</lastmod></url><url><loc>https://cssamerica.com/i-dont-have-customers/</loc><lastmod>2011-01-14T08:30:42-05:00</lastmod></url><url><loc>https://cssamerica.com/is-patient-satisfaction-more-important-than-clinical-care/</loc><lastmod>2011-01-18T12:27:27-05:00</lastmod></url><url><loc>https://cssamerica.com/how-i-gave-away-5000-in-free-consulting-and-didnt-even-know-it/</loc><lastmod>2011-01-19T08:40:05-05:00</lastmod></url><url><loc>https://cssamerica.com/an-ice-cream-cone-and-a-princess-lessons-from-disney/</loc><lastmod>2011-01-20T08:31:17-05:00</lastmod></url><url><loc>https://cssamerica.com/tow-appreciate/</loc><lastmod>2014-03-20T08:18:45-05:00</lastmod></url><url><loc>https://cssamerica.com/how-fast-are-your-customers-churning/</loc><lastmod>2011-01-25T09:08:58-05:00</lastmod></url><url><loc>https://cssamerica.com/the-quest-is-not-the-thing/</loc><lastmod>2011-01-31T12:16:08-05:00</lastmod></url><url><loc>https://cssamerica.com/horton-hears-a-stakeholder/</loc><lastmod>2011-02-01T10:07:16-05:00</lastmod></url><url><loc>https://cssamerica.com/build-a-retention-program/</loc><lastmod>2011-02-02T09:07:38-05:00</lastmod></url><url><loc>https://cssamerica.com/nfls-super-bowl-customer-service-the-good-the-bad-and-the-ugly/</loc><lastmod>2011-02-08T08:01:11-05:00</lastmod></url><url><loc>https://cssamerica.com/in-pursuit-of-a-wow-director/</loc><lastmod>2011-02-15T12:32:43-05:00</lastmod></url><url><loc>https://cssamerica.com/ill-drink-to-great-customer-service/</loc><lastmod>2011-02-16T08:31:05-05:00</lastmod></url><url><loc>https://cssamerica.com/calling-all-customers-scream-about-service/</loc><lastmod>2011-02-17T08:31:46-05:00</lastmod></url><url><loc>https://cssamerica.com/order-a-pizza-save-a-life/</loc><lastmod>2011-02-24T08:33:12-05:00</lastmod></url><url><loc>https://cssamerica.com/311-customer-service-and-facebook-oh-my/</loc><lastmod>2011-03-01T11:52:56-05:00</lastmod></url><url><loc>https://cssamerica.com/do-banks-really-care-about-you/</loc><lastmod>2011-03-02T08:37:41-05:00</lastmod></url><url><loc>https://cssamerica.com/the-3rd-time-better-be-the-charm/</loc><lastmod>2011-03-03T08:40:01-05:00</lastmod></url><url><loc>https://cssamerica.com/where-are-all-the-fans/</loc><lastmod>2011-03-08T10:34:50-05:00</lastmod></url><url><loc>https://cssamerica.com/bre-vity-is-the-soul-of-wit/</loc><lastmod>2011-03-09T09:36:01-05:00</lastmod></url><url><loc>https://cssamerica.com/create-b-u-y-i-n-with-staff/</loc><lastmod>2011-03-10T08:35:40-05:00</lastmod></url><url><loc>https://cssamerica.com/whats-the-page/</loc><lastmod>2011-03-16T09:01:30-05:00</lastmod></url><url><loc>https://cssamerica.com/with-customer-issues-and-complaints-its-all-about-speed/</loc><lastmod>2011-03-17T07:39:53-05:00</lastmod></url><url><loc>https://cssamerica.com/quick-customer-service-technique-tips/</loc><lastmod>2011-03-21T08:01:01-05:00</lastmod></url><url><loc>https://cssamerica.com/how-many-customers-did-you-lose-today/</loc><lastmod>2011-03-24T09:04:54-05:00</lastmod></url><url><loc>https://cssamerica.com/fearing-the-feds-in-customer-service/</loc><lastmod>2011-03-30T11:50:39-05:00</lastmod></url><url><loc>https://cssamerica.com/from-sales-to-service-and-back-again/</loc><lastmod>2011-04-06T07:45:21-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-just-create-raving-fans-keep-them/</loc><lastmod>2011-04-13T08:02:38-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-complexity-increasing-heres-one-reason-why/</loc><lastmod>2011-04-14T08:05:54-05:00</lastmod></url><url><loc>https://cssamerica.com/rude-salespeople-and-phone-heck-a-bad-combination/</loc><lastmod>2011-06-08T07:37:10-05:00</lastmod></url><url><loc>https://cssamerica.com/does-airline-customer-service-stink/</loc><lastmod>2011-06-22T16:08:45-05:00</lastmod></url><url><loc>https://cssamerica.com/one-companys-path-toward-greater-customer-service/</loc><lastmod>2011-06-28T16:04:21-05:00</lastmod></url><url><loc>https://cssamerica.com/create-a-training-reinforcement-program/</loc><lastmod>2011-07-06T08:07:34-05:00</lastmod></url><url><loc>https://cssamerica.com/structured-for-service/</loc><lastmod>2011-07-07T06:50:01-05:00</lastmod></url><url><loc>https://cssamerica.com/common-issues-among-10-most-hated-companies/</loc><lastmod>2011-07-13T07:16:25-05:00</lastmod></url><url><loc>https://cssamerica.com/shuttering-self-checkout/</loc><lastmod>2011-07-14T15:21:38-05:00</lastmod></url><url><loc>https://cssamerica.com/translate-great-employee-morale-to-great-customer-satisfaction/</loc><lastmod>2011-09-01T06:47:21-05:00</lastmod></url><url><loc>https://cssamerica.com/the-single-biggest-key-to-retention-and-expansion/</loc><lastmod>2011-09-07T08:24:57-05:00</lastmod></url><url><loc>https://cssamerica.com/your-name-matters-in-customer-loyalty/</loc><lastmod>2011-09-14T11:14:32-05:00</lastmod></url><url><loc>https://cssamerica.com/the-hidden-netflix-customer-service-gaffe/</loc><lastmod>2011-09-23T09:23:55-05:00</lastmod></url><url><loc>https://cssamerica.com/whats-most-important-culture-v-customer-service-the-zappos-debate/</loc><lastmod>2011-09-29T10:03:26-05:00</lastmod></url><url><loc>https://cssamerica.com/groupon-now-rewarding-to-retain/</loc><lastmod>2011-10-05T07:04:03-05:00</lastmod></url><url><loc>https://cssamerica.com/7-tips-to-help-you-retain-more-customers-and-more/</loc><lastmod>2011-10-12T08:06:13-05:00</lastmod></url><url><loc>https://cssamerica.com/great-service-still-exists/</loc><lastmod>2020-05-01T09:22:45-05:00</lastmod></url><url><loc>https://cssamerica.com/why-train-to-retain-in-bre/</loc><lastmod>2011-10-20T08:08:09-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-lessons-from-a-kidney-stone-an-e-r-story/</loc><lastmod>2011-10-27T07:42:00-05:00</lastmod></url><url><loc>https://cssamerica.com/before-getting-into-social-media-customer-service-do-this/</loc><lastmod>2011-11-01T12:55:48-05:00</lastmod></url><url><loc>https://cssamerica.com/have-a-lockout-exit-strategy/</loc><lastmod>2011-11-09T11:35:28-05:00</lastmod></url><url><loc>https://cssamerica.com/let-the-patient-decide-how-much-youre-paid/</loc><lastmod>2011-11-17T08:29:40-05:00</lastmod></url><url><loc>https://cssamerica.com/tell-the-patient-what-to-expect/</loc><lastmod>2011-12-07T09:14:36-05:00</lastmod></url><url><loc>https://cssamerica.com/nascar-lessons-and-beyond-engaging-fans-with-social-media/</loc><lastmod>2011-12-08T06:54:13-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-increase-customer-loyalty-without-becoming-disney-or-zappos/</loc><lastmod>2011-12-14T08:46:53-05:00</lastmod></url><url><loc>https://cssamerica.com/take-a-football-approach-to-changing-corporate-culture/</loc><lastmod>2011-12-15T09:36:18-05:00</lastmod></url><url><loc>https://cssamerica.com/how-you-interact-means-and-sense/</loc><lastmod>2012-01-11T09:27:55-05:00</lastmod></url><url><loc>https://cssamerica.com/social-customer-service-and-customer-expectations/</loc><lastmod>2012-01-12T09:04:45-05:00</lastmod></url><url><loc>https://cssamerica.com/2012-customer-service-trends-sneak-preview/</loc><lastmod>2020-05-01T09:28:35-05:00</lastmod></url><url><loc>https://cssamerica.com/you-your-car-and-customer-retention/</loc><lastmod>2012-01-19T08:20:45-05:00</lastmod></url><url><loc>https://cssamerica.com/service-or-a-perk-pick-1/</loc><lastmod>2012-01-25T07:30:15-05:00</lastmod></url><url><loc>https://cssamerica.com/google-this-then-think-differently-about-retention/</loc><lastmod>2012-01-26T08:44:25-05:00</lastmod></url><url><loc>https://cssamerica.com/2-of-3-customers-switched-providers-did-yours/</loc><lastmod>2012-02-01T09:00:35-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-local-politicians-drive-customer-service/</loc><lastmod>2012-02-02T07:33:55-05:00</lastmod></url><url><loc>https://cssamerica.com/banking-on-deposits-requires-more-than-acquisitions/</loc><lastmod>2012-02-23T08:32:58-05:00</lastmod></url><url><loc>https://cssamerica.com/of-napoleon-and-university-retention/</loc><lastmod>2012-04-25T07:06:36-05:00</lastmod></url><url><loc>https://cssamerica.com/check-out-these-customer-service-plans-from-the-us-government/</loc><lastmod>2012-05-02T07:02:21-05:00</lastmod></url><url><loc>https://cssamerica.com/of-college-football-and-fan-retention/</loc><lastmod>2012-05-03T07:25:43-05:00</lastmod></url><url><loc>https://cssamerica.com/hcahps-how-performance-measurement-is-driving-fear-and-opportunity/</loc><lastmod>2012-05-09T07:09:33-05:00</lastmod></url><url><loc>https://cssamerica.com/mind-and-mine-your-own-business/</loc><lastmod>2012-05-10T07:58:30-05:00</lastmod></url><url><loc>https://cssamerica.com/retention-is-not-marketing/</loc><lastmod>2012-05-16T06:50:49-05:00</lastmod></url><url><loc>https://cssamerica.com/they-booed-you-should-you-boo-back/</loc><lastmod>2012-05-23T07:07:25-05:00</lastmod></url><url><loc>https://cssamerica.com/the-good-the-bad-and-the-needed-of-municipal-customer-service/</loc><lastmod>2012-05-24T06:44:53-05:00</lastmod></url><url><loc>https://cssamerica.com/alignment-alignment-alignment/</loc><lastmod>2012-06-06T14:29:22-05:00</lastmod></url><url><loc>https://cssamerica.com/achieve-and-improve/</loc><lastmod>2012-06-12T13:12:44-05:00</lastmod></url><url><loc>https://cssamerica.com/riding-the-train-to-better-customer-service/</loc><lastmod>2012-06-13T10:53:41-05:00</lastmod></url><url><loc>https://cssamerica.com/linked-at-the-hip-business-retention-and-long-term-thinking/</loc><lastmod>2012-06-20T07:02:55-05:00</lastmod></url><url><loc>https://cssamerica.com/use-hospital-data-to-drive-patient-loyalty/</loc><lastmod>2012-07-26T06:00:37-05:00</lastmod></url><url><loc>https://cssamerica.com/sample-direction-of-the-team-letter/</loc><lastmod>2012-08-23T07:14:58-05:00</lastmod></url><url><loc>https://cssamerica.com/outsourcing-groupon-e-mail-customer-service/</loc><lastmod>2012-09-12T19:03:37-05:00</lastmod></url><url><loc>https://cssamerica.com/student-retention-solution-the-four-cornerstones-of-retention-based-research/</loc><lastmod>2012-09-26T07:24:41-05:00</lastmod></url><url><loc>https://cssamerica.com/espn-study-rankings-for-fan-relations-what-it-gets-wrong/</loc><lastmod>2012-09-27T07:20:26-05:00</lastmod></url><url><loc>https://cssamerica.com/its-customer-service-week-do-you-know-where-your-customers-are/</loc><lastmod>2012-10-02T13:35:07-05:00</lastmod></url><url><loc>https://cssamerica.com/physicians-clinics-processes-and-patient-satisfaction-oh-my/</loc><lastmod>2012-10-04T07:07:14-05:00</lastmod></url><url><loc>https://cssamerica.com/clinton-not-that-one-gets-customer-service/</loc><lastmod>2012-10-11T07:02:00-05:00</lastmod></url><url><loc>https://cssamerica.com/beat-the-worst-at-customer-service/</loc><lastmod>2013-01-09T12:50:03-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-sustain-high-patient-satisfaction/</loc><lastmod>2013-01-16T08:08:37-05:00</lastmod></url><url><loc>https://cssamerica.com/what-great-customer-service-looks-like-in-government/</loc><lastmod>2013-01-17T08:00:35-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-buck-the-broncos-approach-to-fan-relations/</loc><lastmod>2013-01-24T08:05:23-05:00</lastmod></url><url><loc>https://cssamerica.com/what-community-colleges-get-right-about-student-success/</loc><lastmod>2013-01-30T09:27:58-05:00</lastmod></url><url><loc>https://cssamerica.com/patients-say-call-me-definitely/</loc><lastmod>2013-02-28T07:03:11-05:00</lastmod></url><url><loc>https://cssamerica.com/compete-for-businesses-by-making-them-competitive/</loc><lastmod>2013-03-05T11:04:10-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-wait-until-losses-mount-to-tell-fans-you-care/</loc><lastmod>2013-03-06T09:05:28-05:00</lastmod></url><url><loc>https://cssamerica.com/a-customer-service-life-from-utilities-to-consulting-and-politics/</loc><lastmod>2013-03-14T14:40:13-05:00</lastmod></url><url><loc>https://cssamerica.com/making-the-computer-the-patients-friend/</loc><lastmod>2013-05-22T08:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/irs-scandal-and-poor-customer-service/</loc><lastmod>2013-06-05T16:20:24-05:00</lastmod></url><url><loc>https://cssamerica.com/help-drivers-be-students/</loc><lastmod>2013-07-10T10:27:22-05:00</lastmod></url><url><loc>https://cssamerica.com/when-you-take-away-a-takeaway/</loc><lastmod>2013-09-18T10:25:32-05:00</lastmod></url><url><loc>https://cssamerica.com/for-bre-get-your-hands-on-the-plans/</loc><lastmod>2013-09-19T08:00:15-05:00</lastmod></url><url><loc>https://cssamerica.com/transferring-to-a-competitor-can-mean-success/</loc><lastmod>2013-09-25T08:07:19-05:00</lastmod></url><url><loc>https://cssamerica.com/retention-driving-data-know-your-numbers-and-your-customers/</loc><lastmod>2013-09-26T14:07:29-05:00</lastmod></url><url><loc>https://cssamerica.com/9-quick-ideas-for-customer-service-week-theres-still-time/</loc><lastmod>2013-10-09T09:54:08-05:00</lastmod></url><url><loc>https://cssamerica.com/is-your-fan-experience-a-reason-to-stay-or-leave/</loc><lastmod>2013-10-16T07:00:14-05:00</lastmod></url><url><loc>https://cssamerica.com/speed-the-transformation-of-your-customers-experience/</loc><lastmod>2013-12-17T16:34:41-05:00</lastmod></url><url><loc>https://cssamerica.com/check-out-the-new-css-website-tons-of-free-resources-to-improve-customer-service-and-retention/</loc><lastmod>2014-03-05T09:55:52-05:00</lastmod></url><url><loc>https://cssamerica.com/the-patient-engagement-conundrum/</loc><lastmod>2020-05-01T09:29:44-05:00</lastmod></url><url><loc>https://cssamerica.com/from-anaheim-schools-to-all-our-ears-purpose-and-strategy/</loc><lastmod>2014-09-11T16:25:32-05:00</lastmod></url><url><loc>https://cssamerica.com/tow-the-art-of-dealing-with-yourself/</loc><lastmod>2014-03-20T08:18:55-05:00</lastmod></url><url><loc>https://cssamerica.com/tow-make-your-teams-stars-align/</loc><lastmod>2014-03-20T08:19:05-05:00</lastmod></url><url><loc>https://cssamerica.com/tow-you-are-the-superhero/</loc><lastmod>2014-03-20T08:19:18-05:00</lastmod></url><url><loc>https://cssamerica.com/find-assets-that-build-fan-affinity/</loc><lastmod>2020-05-01T09:26:45-05:00</lastmod></url><url><loc>https://cssamerica.com/where-pizza-delivery-and-emergency-rooms-intersect-120313-tow/</loc><lastmod>2014-03-20T08:18:35-05:00</lastmod></url><url><loc>https://cssamerica.com/in-service-recovery-say-it-like-you-mean-it-121013-tow/</loc><lastmod>2014-03-20T08:18:24-05:00</lastmod></url><url><loc>https://cssamerica.com/create-your-own-fan-guide-121713-tow/</loc><lastmod>2014-03-20T08:18:12-05:00</lastmod></url><url><loc>https://cssamerica.com/2013-holiday-poem-122413-tow/</loc><lastmod>2014-03-20T08:18:02-05:00</lastmod></url><url><loc>https://cssamerica.com/have-resolve-123113-tow/</loc><lastmod>2014-03-20T08:17:50-05:00</lastmod></url><url><loc>https://cssamerica.com/provide-quality-time-to-customers-011714-tow/</loc><lastmod>2014-03-20T08:17:42-05:00</lastmod></url><url><loc>https://cssamerica.com/let-them-share-11414-tow/</loc><lastmod>2014-03-20T08:17:13-05:00</lastmod></url><url><loc>https://cssamerica.com/more-confident-customers-are-less-nervous-102913-tow/</loc><lastmod>2014-03-20T08:19:35-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-be-the-reactive-representative-12114-tow/</loc><lastmod>2014-03-20T08:17:01-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-create-focus-and-direction-102213-tow/</loc><lastmod>2014-03-20T08:19:48-05:00</lastmod></url><url><loc>https://cssamerica.com/give-the-customer-a-plan-b-12814-tow/</loc><lastmod>2014-03-20T08:16:50-05:00</lastmod></url><url><loc>https://cssamerica.com/fix-fast-to-reduce-stress-2414-tow/</loc><lastmod>2014-03-20T08:16:19-05:00</lastmod></url><url><loc>https://cssamerica.com/gauge-customer-satisfaction-at-every-encounter-10813-tow/</loc><lastmod>2014-03-20T08:20:23-05:00</lastmod></url><url><loc>https://cssamerica.com/dan-the-yard-man-keeps-the-customer-moving-101513-tow/</loc><lastmod>2014-03-20T08:20:11-05:00</lastmod></url><url><loc>https://cssamerica.com/c-a-r-e-for-customers-21114-tow/</loc><lastmod>2014-03-20T08:16:04-05:00</lastmod></url><url><loc>https://cssamerica.com/develop-an-always-culture-21814-tow/</loc><lastmod>2014-03-20T08:15:50-05:00</lastmod></url><url><loc>https://cssamerica.com/add-a-hint-of-salt-and-a-pinch-of-wow-22514-tow/</loc><lastmod>2014-03-20T08:15:37-05:00</lastmod></url><url><loc>https://cssamerica.com/create-certainty-with-new-customers-10113-tow/</loc><lastmod>2014-03-20T08:20:33-05:00</lastmod></url><url><loc>https://cssamerica.com/quoting-einstein-92413-tow/</loc><lastmod>2014-03-20T08:20:43-05:00</lastmod></url><url><loc>https://cssamerica.com/i-assume-she-is-not-like-me-3414-tow/</loc><lastmod>2014-03-20T08:15:23-05:00</lastmod></url><url><loc>https://cssamerica.com/educate-forward-91713-tow/</loc><lastmod>2014-03-20T08:20:52-05:00</lastmod></url><url><loc>https://cssamerica.com/brilliance-among-mediocrity-91013-tow/</loc><lastmod>2014-03-20T08:21:02-05:00</lastmod></url><url><loc>https://cssamerica.com/consider-client-onboarding-31114-tow/</loc><lastmod>2014-04-18T06:39:23-05:00</lastmod></url><url><loc>https://cssamerica.com/provide-more-than-the-truth-9313-tow/</loc><lastmod>2014-03-20T08:21:18-05:00</lastmod></url><url><loc>https://cssamerica.com/make-a-great-second-impression-82713-tow/</loc><lastmod>2014-03-20T08:21:28-05:00</lastmod></url><url><loc>https://cssamerica.com/motivate-yourself-31814-tow/</loc><lastmod>2014-04-18T06:39:15-05:00</lastmod></url><url><loc>https://cssamerica.com/a-tale-of-two-minutes-and-two-employees-82013-tow/</loc><lastmod>2014-03-20T08:21:49-05:00</lastmod></url><url><loc>https://cssamerica.com/convey-compassion-in-customer-service-81313-tow/</loc><lastmod>2014-03-21T11:07:35-05:00</lastmod></url><url><loc>https://cssamerica.com/anatomy-of-a-dmv-experience-32514-tow/</loc><lastmod>2014-04-18T06:39:05-05:00</lastmod></url><url><loc>https://cssamerica.com/build-up-your-peers-to-better-the-customer-experience-8613-tow/</loc><lastmod>2014-03-27T09:40:31-05:00</lastmod></url><url><loc>https://cssamerica.com/re-invigorate-your-clients-73013-tow/</loc><lastmod>2014-03-28T14:00:05-05:00</lastmod></url><url><loc>https://cssamerica.com/adopt-the-practice-of-proactive-4114-tow/</loc><lastmod>2014-04-16T16:58:21-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-e-mail-it-in-72313-tow/</loc><lastmod>2014-04-07T09:12:59-05:00</lastmod></url><url><loc>https://cssamerica.com/a-flurry-of-best-practices-4814-tow/</loc><lastmod>2014-07-23T07:27:59-05:00</lastmod></url><url><loc>https://cssamerica.com/the-great-manager-i-never-met-41514-tow/</loc><lastmod>2014-07-23T07:27:32-05:00</lastmod></url><url><loc>https://cssamerica.com/when-metrics-mask-reality-71613-tow/</loc><lastmod>2014-04-17T14:43:18-05:00</lastmod></url><url><loc>https://cssamerica.com/now-that-youre-on-time-please-wait-7913-tow/</loc><lastmod>2014-04-17T15:13:00-05:00</lastmod></url><url><loc>https://cssamerica.com/build-your-confidence-with-the-5-ps-42214-tow/</loc><lastmod>2014-07-23T07:26:09-05:00</lastmod></url><url><loc>https://cssamerica.com/analyze-this-7213-tow/</loc><lastmod>2014-04-23T16:04:26-05:00</lastmod></url><url><loc>https://cssamerica.com/the-customer-is-always-right-62513-tow/</loc><lastmod>2014-04-23T16:01:18-05:00</lastmod></url><url><loc>https://cssamerica.com/adrian-knew-the-goal-of-his-role-42914-tow/</loc><lastmod>2014-07-23T07:25:58-05:00</lastmod></url><url><loc>https://cssamerica.com/the-rising-tide-5614-tow/</loc><lastmod>2014-07-23T07:25:45-05:00</lastmod></url><url><loc>https://cssamerica.com/round-1-sales-v-service-ding-ding-61813-tow/</loc><lastmod>2014-05-08T06:12:12-05:00</lastmod></url><url><loc>https://cssamerica.com/an-interesting-tip-about-amazing-service-51314-tow/</loc><lastmod>2014-07-23T07:25:35-05:00</lastmod></url><url><loc>https://cssamerica.com/steve-wynn-and-caring-about-the-customer-52014-tow/</loc><lastmod>2014-07-23T07:26:50-05:00</lastmod></url><url><loc>https://cssamerica.com/link-and-the-5-mistake-52714-tow/</loc><lastmod>2014-07-23T07:26:36-05:00</lastmod></url><url><loc>https://cssamerica.com/to-get-tomorrows-customers-do-this-6314-tow/</loc><lastmod>2014-07-23T07:26:27-05:00</lastmod></url><url><loc>https://cssamerica.com/jamey-needed-to-slow-down-61014-customer-service-tip/</loc><lastmod>2014-07-23T07:26:18-05:00</lastmod></url><url><loc>https://cssamerica.com/from-a-school-office-to-your-business-61714-customer-service-tip/</loc><lastmod>2014-07-23T07:23:16-05:00</lastmod></url><url><loc>https://cssamerica.com/jason-millard-did-the-right-thing-62414-tow/</loc><lastmod>2014-07-23T07:23:05-05:00</lastmod></url><url><loc>https://cssamerica.com/im-big-on-the-same-page-7114-tow/</loc><lastmod>2014-07-23T07:22:55-05:00</lastmod></url><url><loc>https://cssamerica.com/defend-without-being-defensive-7814-customer-service-tip/</loc><lastmod>2014-07-23T07:22:14-05:00</lastmod></url><url><loc>https://cssamerica.com/its-okay-if-you-dont-know-anything-about-tomatoes-71514-customer-service-tip/</loc><lastmod>2014-11-25T12:39:28-05:00</lastmod></url><url><loc>https://cssamerica.com/review-the-failures-of-others-to-ensure-success-72214-customer-service-tip/</loc><lastmod>2014-11-25T12:50:23-05:00</lastmod></url><url><loc>https://cssamerica.com/why-are-they-calling-you-72914-customer-service-tip/</loc><lastmod>2014-11-25T12:50:04-05:00</lastmod></url><url><loc>https://cssamerica.com/be-a-star-at-something-but-not-everything-8514-customer-service-tip/</loc><lastmod>2014-11-25T12:49:40-05:00</lastmod></url><url><loc>https://cssamerica.com/flash-like-in-football-81214-customer-service-tip/</loc><lastmod>2014-11-25T12:49:18-05:00</lastmod></url><url><loc>https://cssamerica.com/the-healthcare-customer-service-runaround-81914-customer-service-tip/</loc><lastmod>2014-11-25T12:48:47-05:00</lastmod></url><url><loc>https://cssamerica.com/houston-we-dont-have-a-problem-61113-tow/</loc><lastmod>2014-08-22T07:55:41-05:00</lastmod></url><url><loc>https://cssamerica.com/breaking-down-the-infamous-1-on-1-retention-call-82614-tow/</loc><lastmod>2014-11-25T12:48:29-05:00</lastmod></url><url><loc>https://cssamerica.com/be-a-telephone-matchmaker-6413-customer-service-tip/</loc><lastmod>2014-08-28T13:28:32-05:00</lastmod></url><url><loc>https://cssamerica.com/the-customer-decides-the-companys-fate-9214-customer-service-tip/</loc><lastmod>2014-11-25T12:48:12-05:00</lastmod></url><url><loc>https://cssamerica.com/simply-the-vocabulary-9914-customer-service-tip/</loc><lastmod>2014-11-25T12:47:55-05:00</lastmod></url><url><loc>https://cssamerica.com/view-touch-points-from-the-customers-perspective-52813-customer-service-tip/</loc><lastmod>2014-09-11T14:34:52-05:00</lastmod></url><url><loc>https://cssamerica.com/relieve-their-pain-91614-customer-service-tip/</loc><lastmod>2014-11-25T12:47:25-05:00</lastmod></url><url><loc>https://cssamerica.com/my-relatives-are-odd-or-maybe-im-the-odd-one-92314-customer-service-tip/</loc><lastmod>2014-11-25T12:47:01-05:00</lastmod></url><url><loc>https://cssamerica.com/are-you-more-than-64-responsive-93014-customer-service-tip/</loc><lastmod>2014-11-25T12:46:46-05:00</lastmod></url><url><loc>https://cssamerica.com/be-like-mike-10714-customer-service-tip/</loc><lastmod>2014-11-25T12:46:20-05:00</lastmod></url><url><loc>https://cssamerica.com/same-wait-different-experience-52113-customer-service-tip/</loc><lastmod>2014-10-10T07:35:50-05:00</lastmod></url><url><loc>https://cssamerica.com/of-panthers-bratwurst-and-a-greater-purpose-101414-customer-service-tip/</loc><lastmod>2014-11-25T12:45:58-05:00</lastmod></url><url><loc>https://cssamerica.com/be-passionate-with-customers-51413-customer-service-tip/</loc><lastmod>2014-10-16T13:53:14-05:00</lastmod></url><url><loc>https://cssamerica.com/a-story-from-rene-102114-customer-service-tip/</loc><lastmod>2014-11-25T12:45:38-05:00</lastmod></url><url><loc>https://cssamerica.com/when-multi-tasking-is-overrated-in-customer-service-5713-customer-service-tip/</loc><lastmod>2014-10-24T08:22:53-05:00</lastmod></url><url><loc>https://cssamerica.com/let-the-patient-sleep-102814-customer-service-tip/</loc><lastmod>2014-11-25T12:45:18-05:00</lastmod></url><url><loc>https://cssamerica.com/not-so-fast-with-quick-issue-resolution-11414-customer-service-tip/</loc><lastmod>2014-11-25T12:44:58-05:00</lastmod></url><url><loc>https://cssamerica.com/be-clear-on-what-you-value-111114-tow/</loc><lastmod>2014-11-25T12:44:37-05:00</lastmod></url><url><loc>https://cssamerica.com/practice-active-root-core-thinking-huh-111814-customer-service-tip/</loc><lastmod>2014-11-25T12:43:44-05:00</lastmod></url><url><loc>https://cssamerica.com/a-letter-of-apology-112514-customer-service-tip/</loc><lastmod>2014-11-25T12:42:40-05:00</lastmod></url><url><loc>https://cssamerica.com/give-your-customers-a-crystal-ball-12214-customer-service-tip/</loc><lastmod>2014-12-01T16:53:45-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-evaluate-yourself-done-v-accomplishments-12914-customer-service-tip/</loc><lastmod>2014-12-08T21:55:04-05:00</lastmod></url><url><loc>https://cssamerica.com/the-customer-service-wreck-that-wasnt-121614-customer-service-tip/</loc><lastmod>2014-12-15T13:52:17-05:00</lastmod></url><url><loc>https://cssamerica.com/2014-holiday-poem-122314-customer-service-tip/</loc><lastmod>2014-12-18T17:16:01-05:00</lastmod></url><url><loc>https://cssamerica.com/get-engaged-123014-customer-service-tip/</loc><lastmod>2014-12-18T17:20:33-05:00</lastmod></url><url><loc>https://cssamerica.com/30-minutes-or-free-1615-customer-service-tip/</loc><lastmod>2015-01-06T10:09:18-05:00</lastmod></url><url><loc>https://cssamerica.com/do-more-than-what-you-say-youll-do-11315-customer-service-tip/</loc><lastmod>2015-01-12T19:59:05-05:00</lastmod></url><url><loc>https://cssamerica.com/for-some-its-all-about-this-12015-customer-service-tip/</loc><lastmod>2015-01-19T15:43:18-05:00</lastmod></url><url><loc>https://cssamerica.com/listening-to-the-employees-voice-12715-customer-service-tip/</loc><lastmod>2015-01-26T13:14:26-05:00</lastmod></url><url><loc>https://cssamerica.com/seek-confusion-43013-customer-service-tip/</loc><lastmod>2015-01-28T15:51:38-05:00</lastmod></url><url><loc>https://cssamerica.com/apply-insideout-to-yourself-2315-customer-service-tip/</loc><lastmod>2015-02-02T18:26:34-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-lessons-from-an-18-year-old-hitchhiker-42313-customer-service-tip/</loc><lastmod>2015-02-04T14:54:15-05:00</lastmod></url><url><loc>https://cssamerica.com/reach-out-and-touch-someone-literally-21015-customer-service-tip/</loc><lastmod>2015-02-09T18:30:08-05:00</lastmod></url><url><loc>https://cssamerica.com/body-language-tips-from-other-experts-21715-customer-service-tips/</loc><lastmod>2015-02-16T15:13:52-05:00</lastmod></url><url><loc>https://cssamerica.com/flip-the-view-of-your-process-22415-customer-service-tip/</loc><lastmod>2015-02-23T19:11:28-05:00</lastmod></url><url><loc>https://cssamerica.com/create-your-own-moments-of-truth-3315-customer-service-tip/</loc><lastmod>2015-03-02T13:12:09-05:00</lastmod></url><url><loc>https://cssamerica.com/no-youre-right-31015-customer-service-tip/</loc><lastmod>2015-03-09T13:18:20-05:00</lastmod></url><url><loc>https://cssamerica.com/baby-come-back-31715-customer-service-tip/</loc><lastmod>2015-03-16T15:47:31-05:00</lastmod></url><url><loc>https://cssamerica.com/are-you-carol-or-darrell-32415-customer-service-tip/</loc><lastmod>2015-03-23T15:57:46-05:00</lastmod></url><url><loc>https://cssamerica.com/define-your-personal-service-standards-33115-customer-service-tip/</loc><lastmod>2015-03-30T17:55:57-05:00</lastmod></url><url><loc>https://cssamerica.com/let-the-customer-define-your-values-4715-customer-service-tip/</loc><lastmod>2015-04-03T12:27:38-05:00</lastmod></url><url><loc>https://cssamerica.com/sell-the-facts-41415-customer-service-tip/</loc><lastmod>2015-04-13T17:20:33-05:00</lastmod></url><url><loc>https://cssamerica.com/compliment-the-customer-42115-customer-service-tip/</loc><lastmod>2015-04-20T16:51:08-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-it-stick-42815-customer-service-tip/</loc><lastmod>2015-04-27T15:52:18-05:00</lastmod></url><url><loc>https://cssamerica.com/dealing-with-the-first-time-fan-5515-customer-service-tip/</loc><lastmod>2015-05-04T16:03:07-05:00</lastmod></url><url><loc>https://cssamerica.com/to-banter-or-not-to-banter-51215-customer-service-tip/</loc><lastmod>2015-05-11T16:38:57-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-copy-company-a-51915-customer-service-tip/</loc><lastmod>2015-05-18T15:11:05-05:00</lastmod></url><url><loc>https://cssamerica.com/define-quick-then-keep-things-moving-52615-customer-service-tip/</loc><lastmod>2015-05-25T11:38:57-05:00</lastmod></url><url><loc>https://cssamerica.com/be-proactive-in-helping-yourself-6215-customer-service-tip/</loc><lastmod>2015-06-01T14:51:40-05:00</lastmod></url><url><loc>https://cssamerica.com/great-customer-service-is-like-a-delicious-meal-6915-customer-service-tip/</loc><lastmod>2015-06-08T15:45:48-05:00</lastmod></url><url><loc>https://cssamerica.com/unblurring-the-lines-61615-customer-service-tip/</loc><lastmod>2015-06-15T12:17:22-05:00</lastmod></url><url><loc>https://cssamerica.com/know-the-persons-story-62315-customer-service-tip/</loc><lastmod>2015-06-23T08:08:27-05:00</lastmod></url><url><loc>https://cssamerica.com/what-you-do-shows-what-you-value-63015-customer-service-tip/</loc><lastmod>2015-06-29T11:14:43-05:00</lastmod></url><url><loc>https://cssamerica.com/teach-people-how-to-teach-you-7715-customer-service-tip/</loc><lastmod>2015-07-06T11:34:45-05:00</lastmod></url><url><loc>https://cssamerica.com/learn-how-to-swim-at-a-young-age-71415-customer-service-tip/</loc><lastmod>2015-07-13T11:35:40-05:00</lastmod></url><url><loc>https://cssamerica.com/be-understanding-if-you-dont-understand-72115-customer-service-tip/</loc><lastmod>2015-07-16T16:42:17-05:00</lastmod></url><url><loc>https://cssamerica.com/i-know-it-when-i-see-it-72815-tow/</loc><lastmod>2015-07-27T17:28:22-05:00</lastmod></url><url><loc>https://cssamerica.com/a-great-co-worker-question-8415-customer-service-tip/</loc><lastmod>2015-08-03T12:56:40-05:00</lastmod></url><url><loc>https://cssamerica.com/rudeness-is-an-issue-how-to-avoid-it-81115-customer-service-tip/</loc><lastmod>2015-08-10T13:41:33-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-the-overpromise-91515-customer-service-tip/</loc><lastmod>2015-09-16T08:27:59-05:00</lastmod></url><url><loc>https://cssamerica.com/consider-lack-v-lag-9815-customer-service-tip/</loc><lastmod>2015-09-16T08:23:09-05:00</lastmod></url><url><loc>https://cssamerica.com/making-the-most-of-millennial-moments-9115-customer-service-tip/</loc><lastmod>2015-09-16T08:18:46-05:00</lastmod></url><url><loc>https://cssamerica.com/customerize-your-business-82515-customer-service-tip/</loc><lastmod>2015-09-16T08:14:53-05:00</lastmod></url><url><loc>https://cssamerica.com/be-boring-but-better-become-predictable-81815-customer-service-tip/</loc><lastmod>2015-09-16T08:06:32-05:00</lastmod></url><url><loc>https://cssamerica.com/strengthen-the-strength-92215-customer-service-tip/</loc><lastmod>2015-09-21T07:14:35-05:00</lastmod></url><url><loc>https://cssamerica.com/make-surveys-worth-it-92915-customer-service-tip/</loc><lastmod>2015-09-28T15:07:40-05:00</lastmod></url><url><loc>https://cssamerica.com/let-dialogue-drive-service-delivery-10615-customer-service-tip/</loc><lastmod>2015-10-05T21:03:06-05:00</lastmod></url><url><loc>https://cssamerica.com/the-4-ss-of-the-customer-experience-101315-customer-service-tip/</loc><lastmod>2015-10-12T15:49:06-05:00</lastmod></url><url><loc>https://cssamerica.com/three-lost-customers-in-one-102015-customer-service-tip/</loc><lastmod>2015-10-20T16:17:55-05:00</lastmod></url><url><loc>https://cssamerica.com/a-lesson-in-humility-102715-customer-service-tip/</loc><lastmod>2015-10-26T15:46:55-05:00</lastmod></url><url><loc>https://cssamerica.com/make-5-minute-presentations-to-co-workers-11315-customer-service-tip/</loc><lastmod>2015-11-02T17:02:56-05:00</lastmod></url><url><loc>https://cssamerica.com/have-a-hofas-talk-111015-customer-service-tip/</loc><lastmod>2015-11-09T16:42:07-05:00</lastmod></url><url><loc>https://cssamerica.com/when-4000-accounts-1-person-111715-customer-service-tip/</loc><lastmod>2015-11-16T17:18:14-05:00</lastmod></url><url><loc>https://cssamerica.com/of-reagan-clinton-and-customer-service-112415-customer-service-tip/</loc><lastmod>2015-11-23T16:08:34-05:00</lastmod></url><url><loc>https://cssamerica.com/to-dream-the-impossible-dream-12115-customer-service-tip/</loc><lastmod>2015-11-30T16:47:36-05:00</lastmod></url><url><loc>https://cssamerica.com/narrate-the-great-customer-experience-12815-customer-service-tip/</loc><lastmod>2015-12-07T17:25:33-05:00</lastmod></url><url><loc>https://cssamerica.com/same-product-2-totally-different-customer-experiences-121515-customer-service-tip/</loc><lastmod>2015-12-14T15:40:20-05:00</lastmod></url><url><loc>https://cssamerica.com/2015-holiday-poem-122215-customer-service-tip/</loc><lastmod>2015-12-16T15:55:02-05:00</lastmod></url><url><loc>https://cssamerica.com/build-your-customer-service-energy-122915-customer-service-tip/</loc><lastmod>2015-12-22T13:54:00-05:00</lastmod></url><url><loc>https://cssamerica.com/a-discreet-twist-on-confidentiality-1516-customer-service-tip/</loc><lastmod>2016-01-04T17:10:32-05:00</lastmod></url><url><loc>https://cssamerica.com/stop-the-negative-chatter-11216-customer-service-tip/</loc><lastmod>2016-01-12T07:35:27-05:00</lastmod></url><url><loc>https://cssamerica.com/lessons-from-the-beast-11916-customer-service-tip/</loc><lastmod>2016-01-18T15:08:36-05:00</lastmod></url><url><loc>https://cssamerica.com/8-customer-service-phrases-that-are-music-to-the-customers-ears-12616-customer-service-tip/</loc><lastmod>2016-01-25T17:29:25-05:00</lastmod></url><url><loc>https://cssamerica.com/of-donuts-and-delivering-a-great-experience-2216-customer-service-tip/</loc><lastmod>2016-02-01T21:10:13-05:00</lastmod></url><url><loc>https://cssamerica.com/to-do-more-find-ways-to-do-less-2916-customer-service-tip/</loc><lastmod>2016-02-08T16:53:31-05:00</lastmod></url><url><loc>https://cssamerica.com/with-customer-complaints-forewarned-is-forearmed-21616-customer-service-tip/</loc><lastmod>2016-02-15T16:04:01-05:00</lastmod></url><url><loc>https://cssamerica.com/when-its-definitely-okay-to-fail-22316-customer-service-ti/</loc><lastmod>2016-02-22T17:17:57-05:00</lastmod></url><url><loc>https://cssamerica.com/emotions-take-energy-3116-customer-service-tip/</loc><lastmod>2016-02-29T17:38:25-05:00</lastmod></url><url><loc>https://cssamerica.com/strategize-on-sinking-your-competition-3816-customer-service-tip/</loc><lastmod>2016-03-07T11:09:53-05:00</lastmod></url><url><loc>https://cssamerica.com/meet-them-where-theyre-at-31516-customer-service-tip/</loc><lastmod>2016-03-14T09:53:54-05:00</lastmod></url><url><loc>https://cssamerica.com/you-control-with-questions-32216-customer-service-tip/</loc><lastmod>2016-03-21T10:50:43-05:00</lastmod></url><url><loc>https://cssamerica.com/elaine-had-an-eye-for-customer-service-32916-customer-service-tip/</loc><lastmod>2016-03-28T16:30:13-05:00</lastmod></url><url><loc>https://cssamerica.com/sympathy-the-customer-service-conundrum-4516-customer-service-tip/</loc><lastmod>2016-04-04T13:55:15-05:00</lastmod></url><url><loc>https://cssamerica.com/go-for-the-hard-yes-over-the-easy-no-41216-customer-service-tip/</loc><lastmod>2016-04-11T12:06:55-05:00</lastmod></url><url><loc>https://cssamerica.com/set-time-aside-41916-customer-service-tip/</loc><lastmod>2016-04-18T15:58:37-05:00</lastmod></url><url><loc>https://cssamerica.com/to-improve-yourself-hone-your-learning-skills-42616-customer-service-tip/</loc><lastmod>2016-04-25T20:17:57-05:00</lastmod></url><url><loc>https://cssamerica.com/a-blockbuster-of-a-mess-5316-customer-service-tip/</loc><lastmod>2016-05-02T12:34:18-05:00</lastmod></url><url><loc>https://cssamerica.com/use-i-e-to-relieve-your-burdens-51016-customer-service-tip/</loc><lastmod>2016-05-09T16:18:46-05:00</lastmod></url><url><loc>https://cssamerica.com/its-the-customer-run-51716-customer-service-tip/</loc><lastmod>2016-05-16T07:09:15-05:00</lastmod></url><url><loc>https://cssamerica.com/weigh-in-to-buy-in-52416-customer-service-tip/</loc><lastmod>2016-05-24T06:32:13-05:00</lastmod></url><url><loc>https://cssamerica.com/improve-the-health-of-your-customer-service-53116-customer-service-tip/</loc><lastmod>2016-05-26T14:41:53-05:00</lastmod></url><url><loc>https://cssamerica.com/plant-the-seed-of-customer-service-success-6716-customer-service-tip/</loc><lastmod>2016-06-07T10:41:42-05:00</lastmod></url><url><loc>https://cssamerica.com/fill-er-up-61416-customer-service-tip/</loc><lastmod>2016-06-13T10:55:10-05:00</lastmod></url><url><loc>https://cssamerica.com/wow-with-a-ufu-62116-customer-service-tip/</loc><lastmod>2016-06-21T06:51:11-05:00</lastmod></url><url><loc>https://cssamerica.com/tell-me-something-good-62816-customer-service-tip/</loc><lastmod>2016-06-27T13:18:43-05:00</lastmod></url><url><loc>https://cssamerica.com/its-about-leadership-and-appreciation-7516-customer-service-tip/</loc><lastmod>2016-07-01T09:51:45-05:00</lastmod></url><url><loc>https://cssamerica.com/provide-customer-service-when-theyre-absent-71216-customer-service-tip/</loc><lastmod>2016-07-09T06:27:20-05:00</lastmod></url><url><loc>https://cssamerica.com/the-wedding-crasher-71916-customer-service-tip/</loc><lastmod>2016-07-18T14:06:39-05:00</lastmod></url><url><loc>https://cssamerica.com/cut-time-in-half-to-double-the-customer-satisfaction-72616-customer-service-tip/</loc><lastmod>2016-07-25T17:40:23-05:00</lastmod></url><url><loc>https://cssamerica.com/less-ego-better-customer-service-8216-customer-service-tip/</loc><lastmod>2016-08-01T14:58:46-05:00</lastmod></url><url><loc>https://cssamerica.com/how-good-are-you-when-things-go-bad-8916-customer-service-tip/</loc><lastmod>2016-08-05T07:55:07-05:00</lastmod></url><url><loc>https://cssamerica.com/tell-them-the-most-important-point-81616-customer-service-tip/</loc><lastmod>2016-08-11T17:05:14-05:00</lastmod></url><url><loc>https://cssamerica.com/apply-this-twist-on-twain-82316-customer-service-tip/</loc><lastmod>2016-08-22T10:21:04-05:00</lastmod></url><url><loc>https://cssamerica.com/where-do-you-hang-your-customer-service-hat-83016-customer-service-tip/</loc><lastmod>2016-08-29T10:45:08-05:00</lastmod></url><url><loc>https://cssamerica.com/the-experience-is-the-thing-9616-customer-service-tip/</loc><lastmod>2016-09-02T07:48:10-05:00</lastmod></url><url><loc>https://cssamerica.com/need-telephone-troubleshooting-tips-here-you-go-91316-customer-service-tip/</loc><lastmod>2016-09-12T12:08:18-05:00</lastmod></url><url><loc>https://cssamerica.com/a-story-of-above-and-beyond-olives-ellies-and-giant-babies-92016-customer-service-tip/</loc><lastmod>2016-09-19T14:40:33-05:00</lastmod></url><url><loc>https://cssamerica.com/when-conflict-is-good-92716-customer-service-tip/</loc><lastmod>2016-09-26T13:23:11-05:00</lastmod></url><url><loc>https://cssamerica.com/a-customer-service-week-top-10-list-10416-customer-service-tip/</loc><lastmod>2016-10-03T12:58:15-05:00</lastmod></url><url><loc>https://cssamerica.com/great-customer-service-is-the-opposite-of-election-politics-101116-customer-service-tip/</loc><lastmod>2016-10-10T16:18:50-05:00</lastmod></url><url><loc>https://cssamerica.com/be-inquisitive-dont-interrogate-101816-customer-service-tip/</loc><lastmod>2016-10-17T14:19:53-05:00</lastmod></url><url><loc>https://cssamerica.com/the-light-that-others-reflect-102516-customer-service-tip/</loc><lastmod>2016-10-24T12:53:27-05:00</lastmod></url><url><loc>https://cssamerica.com/pay-attn-11116/</loc><lastmod>2016-11-07T11:08:39-05:00</lastmod></url><url><loc>https://cssamerica.com/train-customers-to-love-your-experience-11816-customer-service-tip/</loc><lastmod>2016-11-07T14:24:33-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-carry-the-baggage-111516-customer-service-tip/</loc><lastmod>2016-11-11T09:23:44-05:00</lastmod></url><url><loc>https://cssamerica.com/give-thanks-freely-and-frequently-112216-customer-service-tip/</loc><lastmod>2016-11-21T14:08:42-05:00</lastmod></url><url><loc>https://cssamerica.com/whats-your-part-112916-customer-service-tip/</loc><lastmod>2016-11-28T18:49:57-05:00</lastmod></url><url><loc>https://cssamerica.com/build-rapport-to-build-your-business-12616-customer-service-tip/</loc><lastmod>2016-12-05T08:51:51-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-2-great-employees-deliver-a-lousy-experience-121316-customer-service-tip/</loc><lastmod>2016-12-12T14:46:54-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-2-great-employees-deliver-a-lousy-experience-121316-customer-service-tip-2/</loc><lastmod>2016-12-19T15:45:31-05:00</lastmod></url><url><loc>https://cssamerica.com/turn-it-off-122716-customer-service-tip/</loc><lastmod>2016-12-22T10:34:21-05:00</lastmod></url><url><loc>https://cssamerica.com/be-a-good-teammate-1317-customer-service-tip/</loc><lastmod>2016-12-22T10:39:06-05:00</lastmod></url><url><loc>https://cssamerica.com/dealing-with-a-treasure-hunter-11017-customer-service-tip/</loc><lastmod>2017-01-11T13:32:55-05:00</lastmod></url><url><loc>https://cssamerica.com/rapport-in-90-seconds-11717-customer-service-tip/</loc><lastmod>2017-01-13T13:51:05-05:00</lastmod></url><url><loc>https://cssamerica.com/every-moment-is-an-opportunity-12417-customer-service-tip/</loc><lastmod>2017-01-23T11:52:27-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-multiply-your-troubles-13117-customer-service-tip/</loc><lastmod>2017-01-30T15:28:31-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-hearing-only-complaints-2717-customer-service-tip/</loc><lastmod>2017-02-06T11:50:19-05:00</lastmod></url><url><loc>https://cssamerica.com/the-overunder-of-teds-talking-21417-customer-service-tip/</loc><lastmod>2017-02-13T16:23:02-05:00</lastmod></url><url><loc>https://cssamerica.com/set-customer-service-standards-for-yourself-22117-customer-service-tip/</loc><lastmod>2017-02-20T11:01:11-05:00</lastmod></url><url><loc>https://cssamerica.com/do-they-feel-that-you-care-22817-customer-service-tip/</loc><lastmod>2017-02-27T11:05:37-05:00</lastmod></url><url><loc>https://cssamerica.com/got-to-v-get-to-3717-customer-service-tip/</loc><lastmod>2017-03-06T12:00:04-05:00</lastmod></url><url><loc>https://cssamerica.com/read-their-wordless-emotions-31417-customer-service-tip/</loc><lastmod>2017-03-13T13:39:20-05:00</lastmod></url><url><loc>https://cssamerica.com/visualize-your-way-to-success-32117-customer-service-tip/</loc><lastmod>2017-03-20T10:08:41-05:00</lastmod></url><url><loc>https://cssamerica.com/know-when-to-pause-32817-customer-service-tip/</loc><lastmod>2017-03-27T14:34:10-05:00</lastmod></url><url><loc>https://cssamerica.com/their-tone-is-a-tell-4417/</loc><lastmod>2017-04-03T14:06:01-05:00</lastmod></url><url><loc>https://cssamerica.com/question-without-questioning-41117-customer-service-tip/</loc><lastmod>2017-04-10T13:29:25-05:00</lastmod></url><url><loc>https://cssamerica.com/share-a-story-of-success-41817-customer-service-tip/</loc><lastmod>2017-04-17T16:05:06-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-show-the-opposite-of-indifference-42517-customer-service-tip/</loc><lastmod>2017-09-08T14:02:35-05:00</lastmod></url><url><loc>https://cssamerica.com/predict-prioritize-and-personalize-91217-customer-service-tip/</loc><lastmod>2017-10-10T15:23:08-05:00</lastmod></url><url><loc>https://cssamerica.com/appreciation-multiplies-91917-customer-service-tip/</loc><lastmod>2017-09-19T07:37:47-05:00</lastmod></url><url><loc>https://cssamerica.com/turn-4-feedback-into-100-5917-customer-service-tip/</loc><lastmod>2017-09-18T14:49:15-05:00</lastmod></url><url><loc>https://cssamerica.com/a-dent-for-dana-51617-customer-service-tip/</loc><lastmod>2017-09-18T14:52:29-05:00</lastmod></url><url><loc>https://cssamerica.com/make-complaints-constructive-71817-customer-service-tip/</loc><lastmod>2017-10-10T15:55:06-05:00</lastmod></url><url><loc>https://cssamerica.com/why-your-customers-would-leave-53017-customer-service-tip/</loc><lastmod>2017-09-18T15:02:07-05:00</lastmod></url><url><loc>https://cssamerica.com/self-scouting-when-its-all-about-you-52317-customer-service-tip/</loc><lastmod>2017-09-18T14:56:06-05:00</lastmod></url><url><loc>https://cssamerica.com/going-from-negative-to-nirvana-5217-customer-service-tip/</loc><lastmod>2017-09-18T14:44:25-05:00</lastmod></url><url><loc>https://cssamerica.com/turn-the-basic-into-the-remarkable-92617-customer-service-tip/</loc><lastmod>2017-09-25T14:13:43-05:00</lastmod></url><url><loc>https://cssamerica.com/use-millennials-favorite-words-10317-customer-service-tip/</loc><lastmod>2017-10-09T15:57:03-05:00</lastmod></url><url><loc>https://cssamerica.com/get-better-to-get-a-raise-101017-customer-service-tip/</loc><lastmod>2017-10-09T15:56:14-05:00</lastmod></url><url><loc>https://cssamerica.com/to-win-or-not-to-win-that-isnt-the-question-9517-customer-service-tip/</loc><lastmod>2017-10-10T16:30:56-05:00</lastmod></url><url><loc>https://cssamerica.com/build-their-confidence-in-you-82217-customer-service-tip/</loc><lastmod>2017-10-10T16:21:25-05:00</lastmod></url><url><loc>https://cssamerica.com/make-sure-its-not-a-you-problem-81517-customer-service-tip/</loc><lastmod>2017-10-10T16:16:40-05:00</lastmod></url><url><loc>https://cssamerica.com/words-of-encouragement-from-you-and-for-you-8817-customer-service-tip/</loc><lastmod>2017-10-10T16:11:28-05:00</lastmod></url><url><loc>https://cssamerica.com/responsiveness-define-it-and-do-it-8117-customer-service-tip/</loc><lastmod>2017-10-10T16:04:11-05:00</lastmod></url><url><loc>https://cssamerica.com/your-future-differentiator-72517-customer-service-tip/</loc><lastmod>2017-10-10T15:58:44-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-grow-your-relationships-71117-customer-service-tip/</loc><lastmod>2017-10-10T15:22:18-05:00</lastmod></url><url><loc>https://cssamerica.com/empower-yourself-to-go-against-the-no-7417-customer-service-tip/</loc><lastmod>2017-10-10T15:18:48-05:00</lastmod></url><url><loc>https://cssamerica.com/improve-the-health-of-your-client-interaction-62717-customer-service-tip/</loc><lastmod>2017-10-10T15:11:41-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-the-1-offs-62017-customer-service-tip/</loc><lastmod>2017-10-10T15:06:29-05:00</lastmod></url><url><loc>https://cssamerica.com/take-a-starring-role-61317-customer-service-tip/</loc><lastmod>2017-10-10T15:03:23-05:00</lastmod></url><url><loc>https://cssamerica.com/flip-the-script-6617-customer-service-tip/</loc><lastmod>2017-10-10T14:56:08-05:00</lastmod></url><url><loc>https://cssamerica.com/drive-down-the-drama-82917-customer-service-tip/</loc><lastmod>2017-10-10T16:26:44-05:00</lastmod></url><url><loc>https://cssamerica.com/the-most-important-bland-customer-service-skill-101717-customer-service-tip/</loc><lastmod>2017-10-17T06:52:44-05:00</lastmod></url><url><loc>https://cssamerica.com/the-bad-host-102417-customer-service-tip/</loc><lastmod>2017-10-23T10:46:37-05:00</lastmod></url><url><loc>https://cssamerica.com/imagine-being-on-tv-103117-customer-service-tip/</loc><lastmod>2017-10-30T19:08:13-05:00</lastmod></url><url><loc>https://cssamerica.com/build-a-great-customer-experience-11717-customer-service-tip/</loc><lastmod>2017-11-06T14:10:23-05:00</lastmod></url><url><loc>https://cssamerica.com/are-you-a-debbie-downer-or-a-debbie-developer-111417/</loc><lastmod>2017-11-13T15:20:42-05:00</lastmod></url><url><loc>https://cssamerica.com/23-thanks-112117-customer-service-tip/</loc><lastmod>2017-11-27T10:34:35-05:00</lastmod></url><url><loc>https://cssamerica.com/be-great-offline-11-28-17-customer-service-tip/</loc><lastmod>2017-11-27T16:27:36-05:00</lastmod></url><url><loc>https://cssamerica.com/swing-a-little-harder-12-5-17-customer-service-tip/</loc><lastmod>2017-12-04T17:17:02-05:00</lastmod></url><url><loc>https://cssamerica.com/get-back-in-the-good-graces-12-12-17-customer-service-tip/</loc><lastmod>2017-12-11T21:17:14-05:00</lastmod></url><url><loc>https://cssamerica.com/the-most-wonderful-time-of-the-year-12-19-17-customer-service-tip/</loc><lastmod>2017-12-18T14:13:51-05:00</lastmod></url><url><loc>https://cssamerica.com/2017-holiday-poem-12-26-17-customer-service-tip/</loc><lastmod>2017-12-27T17:54:32-05:00</lastmod></url><url><loc>https://cssamerica.com/choose-positivity-1-2-18-customer-service-tip/</loc><lastmod>2017-12-21T21:02:06-05:00</lastmod></url><url><loc>https://cssamerica.com/do-this-not-that-1-9-18-customer-service-tip/</loc><lastmod>2018-01-08T15:30:20-05:00</lastmod></url><url><loc>https://cssamerica.com/groucho-marx-and-8-times-more-1-16-18-customer-service-tip/</loc><lastmod>2018-01-15T15:07:20-05:00</lastmod></url><url><loc>https://cssamerica.com/fix-the-unfixed-issue-for-your-customer-1-23-18-customer-service-tip/</loc><lastmod>2018-01-22T12:48:09-05:00</lastmod></url><url><loc>https://cssamerica.com/get-to-know-yourself-better-1-30-18-customer-service-tip/</loc><lastmod>2018-01-29T17:21:49-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-keep-your-cool-2-6-18-customer-service-tip/</loc><lastmod>2018-02-06T08:38:39-05:00</lastmod></url><url><loc>https://cssamerica.com/great-customer-service-and-the-luge-2-13-18-customer-service-tip/</loc><lastmod>2018-02-12T15:09:41-05:00</lastmod></url><url><loc>https://cssamerica.com/use-privacy-to-keep-the-peace-2-20-18-customer-service-tip/</loc><lastmod>2018-02-19T13:05:11-05:00</lastmod></url><url><loc>https://cssamerica.com/channel-your-inner-consultant-2-27-18-customer-service-tip/</loc><lastmod>2018-02-26T15:17:23-05:00</lastmod></url><url><loc>https://cssamerica.com/physician-know-thyself-3-6-18-customer-service-tip/</loc><lastmod>2018-03-05T13:56:49-05:00</lastmod></url><url><loc>https://cssamerica.com/about-adults-behaving-badly-and-common-sense-3-13-18-customer-service-tip/</loc><lastmod>2018-03-12T16:08:06-05:00</lastmod></url><url><loc>https://cssamerica.com/in-the-moment-stress-relief-3-20-18-customer-service-tip/</loc><lastmod>2018-03-19T15:28:56-05:00</lastmod></url><url><loc>https://cssamerica.com/a-pbj-customer-service-lesson-3-27-18-customer-service-tip/</loc><lastmod>2018-03-26T13:43:15-05:00</lastmod></url><url><loc>https://cssamerica.com/general-george-patton-on-customer-service-4-3-18-customer-service-tip/</loc><lastmod>2018-04-03T06:37:03-05:00</lastmod></url><url><loc>https://cssamerica.com/peer-recognition-made-easy-4-10-18-customer-service-tip/</loc><lastmod>2018-04-10T08:35:32-05:00</lastmod></url><url><loc>https://cssamerica.com/inflate-your-team-4-17-18-customer-service-tip/</loc><lastmod>2018-04-16T13:06:16-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-deal-with-the-non-conversational-customer-4-24-18-customer-service-tip/</loc><lastmod>2018-04-23T12:29:53-05:00</lastmod></url><url><loc>https://cssamerica.com/use-best-practice-survey-follow-up-5-1-18-customer-service-tip/</loc><lastmod>2018-04-30T12:10:41-05:00</lastmod></url><url><loc>https://cssamerica.com/be-habitually-great-at-customer-service-5-8-18-customer-service-tip/</loc><lastmod>2018-05-07T14:40:13-05:00</lastmod></url><url><loc>https://cssamerica.com/what-to-do-during-a-bad-experience-5-15-18-customer-service-tip/</loc><lastmod>2018-05-14T12:56:36-05:00</lastmod></url><url><loc>https://cssamerica.com/change-your-style-on-the-fly-5-22-18-customer-service-tip/</loc><lastmod>2018-05-21T13:29:45-05:00</lastmod></url><url><loc>https://cssamerica.com/listen-up-5-29-18-customer-service-tip/</loc><lastmod>2018-05-24T14:46:26-05:00</lastmod></url><url><loc>https://cssamerica.com/let-the-customer-decide-where-to-share-6-5-18-customer-service-tip/</loc><lastmod>2018-06-04T13:33:29-05:00</lastmod></url><url><loc>https://cssamerica.com/when-its-truly-not-your-fault-6-12-18-customer-service-tip/</loc><lastmod>2018-06-08T16:54:21-05:00</lastmod></url><url><loc>https://cssamerica.com/of-ross-unagi-and-the-attacking-customer-6-19-18-customer-service-tip/</loc><lastmod>2018-06-18T13:43:31-05:00</lastmod></url><url><loc>https://cssamerica.com/do-nothing-for-the-customer-and-make-them-happy-6-26-18-customer-service-tip/</loc><lastmod>2018-06-25T14:00:26-05:00</lastmod></url><url><loc>https://cssamerica.com/light-up-the-room-7-3-18-customer-service-tip/</loc><lastmod>2018-06-29T13:58:24-05:00</lastmod></url><url><loc>https://cssamerica.com/let-your-words-change-their-tone-7-10-18-customer-service-tip/</loc><lastmod>2018-07-09T16:19:03-05:00</lastmod></url><url><loc>https://cssamerica.com/its-their-first-time-7-17-18-customer-service-tip/</loc><lastmod>2018-07-14T15:33:04-05:00</lastmod></url><url><loc>https://cssamerica.com/vive-la-difference-7-24-18-customer-service-tip/</loc><lastmod>2018-07-14T15:26:02-05:00</lastmod></url><url><loc>https://cssamerica.com/unleash-your-persuasiveness-7-31-18-customer-service-tip/</loc><lastmod>2018-07-14T15:21:04-05:00</lastmod></url><url><loc>https://cssamerica.com/take-away-their-worry-8-7-18-customer-service-tip/</loc><lastmod>2018-08-06T14:53:52-05:00</lastmod></url><url><loc>https://cssamerica.com/water-rippling-in-the-pond-8-14-18-customer-service-tip/</loc><lastmod>2018-08-13T18:44:11-05:00</lastmod></url><url><loc>https://cssamerica.com/make-it-ok-to-sell-the-parrot-8-21-18-customer-service-tip/</loc><lastmod>2018-08-20T12:44:27-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-the-greatest-tragedy-in-customer-service-8-28-18-customer-service-tip/</loc><lastmod>2018-08-27T11:53:12-05:00</lastmod></url><url><loc>https://cssamerica.com/play-ball-with-your-customers-9-4-18-customer-service-tip/</loc><lastmod>2018-08-29T15:49:04-05:00</lastmod></url><url><loc>https://cssamerica.com/dealing-with-the-issue-of-blaming-9-11-18-customer-service-tip/</loc><lastmod>2018-09-10T12:25:13-05:00</lastmod></url><url><loc>https://cssamerica.com/relate-9-18-18-customer-service-tip/</loc><lastmod>2018-09-15T16:46:14-05:00</lastmod></url><url><loc>https://cssamerica.com/bank-on-higher-level-service-9-25-18-customer-service-tip/</loc><lastmod>2018-09-24T10:24:37-05:00</lastmod></url><url><loc>https://cssamerica.com/watch-that-tone-young-man-10-2-18-customer-service-tip/</loc><lastmod>2018-09-28T08:14:40-05:00</lastmod></url><url><loc>https://cssamerica.com/build-your-customers-confidence-by-building-yourself-up-10-9-18-customer-service-tip/</loc><lastmod>2018-10-08T14:55:05-05:00</lastmod></url><url><loc>https://cssamerica.com/be-the-culture-10-16-18-customer-service-tip/</loc><lastmod>2018-10-11T15:13:19-05:00</lastmod></url><url><loc>https://cssamerica.com/execute-at-a-high-level-10-23-18-customer-service-tip/</loc><lastmod>2018-10-19T09:19:58-05:00</lastmod></url><url><loc>https://cssamerica.com/words-that-convey-you-care-10-30-18-customer-service-tip/</loc><lastmod>2018-10-29T16:02:15-05:00</lastmod></url><url><loc>https://cssamerica.com/love-is-never-having-to-say-youre-sorry-11-6-18-customer-service-tip/</loc><lastmod>2018-11-05T16:36:17-05:00</lastmod></url><url><loc>https://cssamerica.com/why-to-become-an-empathy-expert-11-13-18-customer-service-tip/</loc><lastmod>2018-11-12T15:51:58-05:00</lastmod></url><url><loc>https://cssamerica.com/no-matter-how-you-say-it-say-thanks-11-20-18/</loc><lastmod>2018-11-19T14:23:52-05:00</lastmod></url><url><loc>https://cssamerica.com/use-customer-comments-to-continuously-improve-11-27-18-customer-service-tip/</loc><lastmod>2018-11-26T14:07:01-05:00</lastmod></url><url><loc>https://cssamerica.com/of-carly-simon-and-corey-feldman-12-4-18-customer-service-tip/</loc><lastmod>2018-12-03T16:51:15-05:00</lastmod></url><url><loc>https://cssamerica.com/a-representative-success-12-11-18-customer-service-tip/</loc><lastmod>2018-12-06T13:18:25-05:00</lastmod></url><url><loc>https://cssamerica.com/be-somebody-to-your-customer-12-18-18-customer-service-tip/</loc><lastmod>2018-12-14T16:36:39-05:00</lastmod></url><url><loc>https://cssamerica.com/2018-holiday-poem-12-25-18-customer-service-tip/</loc><lastmod>2018-12-18T14:31:56-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-have-a-truly-happy-new-year-1-1-19-customer-service-tip/</loc><lastmod>2018-12-29T14:16:08-05:00</lastmod></url><url><loc>https://cssamerica.com/bring-something-extra-to-the-table-1-8-19-customer-service-tip/</loc><lastmod>2019-01-07T16:55:51-05:00</lastmod></url><url><loc>https://cssamerica.com/retain-through-responsiveness-1-15-19-customer-service-tip/</loc><lastmod>2019-01-14T16:27:29-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-dwell-on-the-customer-crazies-1-22-19-customer-service-tip/</loc><lastmod>2019-01-21T15:03:38-05:00</lastmod></url><url><loc>https://cssamerica.com/recipe-for-reputation-rehab-1-29-19-customer-service-tip/</loc><lastmod>2019-01-29T08:06:06-05:00</lastmod></url><url><loc>https://cssamerica.com/paint-a-picture-take-a-picture-2-5-19-customer-service-tip/</loc><lastmod>2019-02-04T16:26:47-05:00</lastmod></url><url><loc>https://cssamerica.com/know-the-customers-value-proposition-2-12-19-customer-service-tip/</loc><lastmod>2019-02-09T17:52:38-05:00</lastmod></url><url><loc>https://cssamerica.com/look-up-or-look-out-2-19-19-customer-service-tip/</loc><lastmod>2019-02-18T15:51:16-05:00</lastmod></url><url><loc>https://cssamerica.com/retrain-your-brain-2-26-19-customer-service-tip/</loc><lastmod>2019-02-26T08:06:39-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-for-life-the-first-step-3-5-19-customer-service-tip/</loc><lastmod>2019-03-04T16:16:03-05:00</lastmod></url><url><loc>https://cssamerica.com/employee-runs-for-a-dog-run-3-12-19-customer-service-tip/</loc><lastmod>2019-03-11T19:52:36-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-for-life-the-second-step-3-19-19-customer-service-tip/</loc><lastmod>2019-03-18T15:46:06-05:00</lastmod></url><url><loc>https://cssamerica.com/facial-recognition-is-the-future-of-customer-service-3-26-19-customer-service-tip/</loc><lastmod>2019-03-26T07:20:43-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-for-life-the-third-step-4-2-19-customer-service-tip/</loc><lastmod>2019-04-01T16:27:56-05:00</lastmod></url><url><loc>https://cssamerica.com/use-the-actions-of-empathy-4-9-19-customer-service-tip/</loc><lastmod>2019-04-08T13:56:40-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-for-life-the-final-step-4-16-19-customer-service-tip/</loc><lastmod>2019-04-15T14:57:40-05:00</lastmod></url><url><loc>https://cssamerica.com/should-you-tell-the-customer-the-companys-dilemma-4-23-19-customer-service-tip/</loc><lastmod>2019-04-19T08:52:18-05:00</lastmod></url><url><loc>https://cssamerica.com/should-you-tell-the-customer-the-employees-dilemma-4-30-19-customer-service-tip/</loc><lastmod>2019-04-29T12:36:35-05:00</lastmod></url><url><loc>https://cssamerica.com/stop-rolling-your-eyes-5-7-19-customer-service-tip/</loc><lastmod>2019-05-06T15:42:10-05:00</lastmod></url><url><loc>https://cssamerica.com/make-it-crystal-clear-5-14-19-customer-service-tip/</loc><lastmod>2019-05-14T18:16:49-05:00</lastmod></url><url><loc>https://cssamerica.com/harvey-wrote-the-book-on-focus-and-golf-5-14-19/</loc><lastmod>2019-05-14T18:13:47-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-give-the-right-kind-of-no-5-28-19-customer-service-tip/</loc><lastmod>2019-05-27T12:10:23-05:00</lastmod></url><url><loc>https://cssamerica.com/you-do-know-jack-6-4-19-customer-service-tip/</loc><lastmod>2019-06-03T15:08:48-05:00</lastmod></url><url><loc>https://cssamerica.com/its-decision-time-what-are-you-going-to-do-6-11-19-customer-service-tip/</loc><lastmod>2019-06-10T20:59:13-05:00</lastmod></url><url><loc>https://cssamerica.com/hear-them-and-tell-them-what-you-heard-6-18-19-customer-service-tip/</loc><lastmod>2019-06-17T10:18:27-05:00</lastmod></url><url><loc>https://cssamerica.com/are-you-the-output-or-the-input-6-25-19-customer-service-tip/</loc><lastmod>2019-06-24T13:47:19-05:00</lastmod></url><url><loc>https://cssamerica.com/what-does-no-news-mean-heres-a-quick-story-7-2-19-customer-service-tip/</loc><lastmod>2019-07-01T15:55:23-05:00</lastmod></url><url><loc>https://cssamerica.com/chris-got-noticed-for-all-the-right-reasons-7-9-19-customer-service-tip/</loc><lastmod>2019-07-08T14:16:06-05:00</lastmod></url><url><loc>https://cssamerica.com/libby-listened-to-serve-7-16-19-customer-service-tip/</loc><lastmod>2019-07-15T14:51:05-05:00</lastmod></url><url><loc>https://cssamerica.com/for-excellence-to-happen-get-engaged-7-23-19-customer-service-tip/</loc><lastmod>2019-07-29T12:38:51-05:00</lastmod></url><url><loc>https://cssamerica.com/back-to-reality-for-customer-expectations-7-30-19-customer-service-tip/</loc><lastmod>2019-07-29T12:44:57-05:00</lastmod></url><url><loc>https://cssamerica.com/patience-leads-to-positivity-8-6-19/</loc><lastmod>2019-08-05T12:24:41-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-assume-because-8-13-19-customer-service-tip/</loc><lastmod>2019-08-12T13:39:59-05:00</lastmod></url><url><loc>https://cssamerica.com/be-generous-to-a-fault-8-20-19-customer-service-tip/</loc><lastmod>2019-08-20T07:44:07-05:00</lastmod></url><url><loc>https://cssamerica.com/do-anything-but-not-everything-8-27-19-customer-service-tip/</loc><lastmod>2019-08-26T11:48:18-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-mistake-kindness-9-3-19-customer-service-tip/</loc><lastmod>2019-08-30T13:35:12-05:00</lastmod></url><url><loc>https://cssamerica.com/i-want-to-be-an-astronaut-9-10-19-customer-service-tip/</loc><lastmod>2019-09-10T07:12:34-05:00</lastmod></url><url><loc>https://cssamerica.com/between-texting-and-thoreau-9-17-19-customer-service-tip/</loc><lastmod>2019-09-16T15:26:22-05:00</lastmod></url><url><loc>https://cssamerica.com/the-error-of-everyone-9-24-19-customer-service-tip/</loc><lastmod>2019-09-23T14:36:02-05:00</lastmod></url><url><loc>https://cssamerica.com/new-ways-to-celebrate-national-customer-service-week-10-1-19-customer-service-tip/</loc><lastmod>2019-09-30T07:06:41-05:00</lastmod></url><url><loc>https://cssamerica.com/people-will-pay-for-customer-service-10-8-19-customer-service-tip/</loc><lastmod>2019-10-04T16:30:58-05:00</lastmod></url><url><loc>https://cssamerica.com/be-the-director-of-first-impressions-10-15-19-customer-service-tip/</loc><lastmod>2019-10-14T10:50:46-05:00</lastmod></url><url><loc>https://cssamerica.com/what-it-means-to-respect-someones-time-10-22-19-customer-service-tip/</loc><lastmod>2019-10-21T15:13:52-05:00</lastmod></url><url><loc>https://cssamerica.com/service-sports-and-self-control-10-29-19-customer-service-tip/</loc><lastmod>2019-10-25T13:41:41-05:00</lastmod></url><url><loc>https://cssamerica.com/know-what-you-dont-know-11-5-19-customer-service-tip/</loc><lastmod>2019-10-30T13:37:32-05:00</lastmod></url><url><loc>https://cssamerica.com/bring-out-the-best-11-12-19-customer-service-tip/</loc><lastmod>2019-11-11T14:53:53-05:00</lastmod></url><url><loc>https://cssamerica.com/serve-with-integrity-11-19-19-customer-service-tip/</loc><lastmod>2019-11-15T16:10:27-05:00</lastmod></url><url><loc>https://cssamerica.com/become-a-best-practice-11-26-19-customer-service-tip/</loc><lastmod>2019-11-26T08:14:37-05:00</lastmod></url><url><loc>https://cssamerica.com/assuming-the-solution-the-great-time-waster-12-3-19-customer-service-tip/</loc><lastmod>2019-12-02T10:45:06-05:00</lastmod></url><url><loc>https://cssamerica.com/hearing-is-believing-12-10-19-customer-service-tip/</loc><lastmod>2019-12-06T15:53:45-05:00</lastmod></url><url><loc>https://cssamerica.com/encourage-the-customer-12-17-19-customer-service-tip/</loc><lastmod>2019-12-16T10:49:29-05:00</lastmod></url><url><loc>https://cssamerica.com/2019-holiday-poem-12-24-19-customer-service-tip/</loc><lastmod>2019-12-20T09:02:37-05:00</lastmod></url><url><loc>https://cssamerica.com/why-silence-is-golden-12-31-19-customer-service-tip/</loc><lastmod>2019-12-20T11:57:13-05:00</lastmod></url><url><loc>https://cssamerica.com/become-the-wishing-well-1-7-20-customer-service-tip/</loc><lastmod>2020-01-05T16:06:56-05:00</lastmod></url><url><loc>https://cssamerica.com/make-it-abundantly-clear-1-14-20-customer-service-tip/</loc><lastmod>2020-01-08T13:03:02-05:00</lastmod></url><url><loc>https://cssamerica.com/when-jack-gave-arnie-a-tip-1-21-20-customer-service-tip/</loc><lastmod>2020-01-20T15:38:01-05:00</lastmod></url><url><loc>https://cssamerica.com/lots-of-opportunities-to-appreciate-customers-1-28-20-customer-service-tip/</loc><lastmod>2020-01-27T15:10:11-05:00</lastmod></url><url><loc>https://cssamerica.com/when-employees-fight-over-a-customer-2-4-20-customer-service-tip/</loc><lastmod>2020-02-04T09:11:32-05:00</lastmod></url><url><loc>https://cssamerica.com/a-hair-cut-above-and-below-2-11-20-customer-service-tip/</loc><lastmod>2020-02-10T15:49:15-05:00</lastmod></url><url><loc>https://cssamerica.com/6-actions-for-attitude-adjustments-2-18-20-customer-service-tip/</loc><lastmod>2020-02-18T08:11:00-05:00</lastmod></url><url><loc>https://cssamerica.com/who-loves-ya-baby-2-25-20-customer-service-tip/</loc><lastmod>2020-02-19T11:38:08-05:00</lastmod></url><url><loc>https://cssamerica.com/predictability-excites-these-customers-3-3-20-customer-service-tip/</loc><lastmod>2020-03-02T17:55:33-05:00</lastmod></url><url><loc>https://cssamerica.com/create-mutually-beneficial-relationships-3-10-20-customer-service-tip/</loc><lastmod>2020-03-09T14:12:00-05:00</lastmod></url><url><loc>https://cssamerica.com/4-tips-for-personal-sanity-in-public-crisis-3-17-20-customer-service-tip/</loc><lastmod>2020-03-12T14:01:04-05:00</lastmod></url><url><loc>https://cssamerica.com/lead-them-away-from-anger-3-24-20-customer-service-tip/</loc><lastmod>2020-03-24T07:19:17-05:00</lastmod></url><url><loc>https://cssamerica.com/reach-out-to-customers-the-right-way-3-31-20-customer-service-tip/</loc><lastmod>2020-03-27T08:24:26-05:00</lastmod></url><url><loc>https://cssamerica.com/hope-is-a-powerful-word-4-7-20-customer-service-tip/</loc><lastmod>2020-04-03T16:17:47-05:00</lastmod></url><url><loc>https://cssamerica.com/6-ways-to-provide-something-extra-4-14-20-customer-service-tip/</loc><lastmod>2020-04-10T11:02:46-05:00</lastmod></url><url><loc>https://cssamerica.com/from-team-up-to-partner-4-21-20-customer-service-tip/</loc><lastmod>2020-04-17T13:55:19-05:00</lastmod></url><url><loc>https://cssamerica.com/put-yourself-at-the-controls-of-change-4-28-20-customer-service-tip/</loc><lastmod>2020-04-24T10:55:20-05:00</lastmod></url><url><loc>https://cssamerica.com/taking-the-bre-pulse/</loc><lastmod>2020-05-01T09:29:23-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-week/</loc><lastmod>2009-10-06T15:44:00-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-quarters/</loc><lastmod>2009-10-19T10:51:14-05:00</lastmod></url><url><loc>https://cssamerica.com/when-mayors-get-it-right/</loc><lastmod>2009-12-04T08:12:04-05:00</lastmod></url><url><loc>https://cssamerica.com/errors-in-service-recovery/</loc><lastmod>2009-12-07T02:00:29-05:00</lastmod></url><url><loc>https://cssamerica.com/technology-helps-to-keep-customer-relationships-healthy/</loc><lastmod>2010-05-12T07:49:00-05:00</lastmod></url><url><loc>https://cssamerica.com/gday-good-relationships/</loc><lastmod>2010-05-13T06:51:35-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-leads-to-customer-involvement-in-schools/</loc><lastmod>2010-05-18T11:11:44-05:00</lastmod></url><url><loc>https://cssamerica.com/shell-take-your-order/</loc><lastmod>2010-05-25T09:39:26-05:00</lastmod></url><url><loc>https://cssamerica.com/renew-with-research/</loc><lastmod>2010-06-02T09:40:39-05:00</lastmod></url><url><loc>https://cssamerica.com/do-you-know-if-they-know/</loc><lastmod>2010-06-08T07:22:04-05:00</lastmod></url><url><loc>https://cssamerica.com/ef-hutton-and-mit/</loc><lastmod>2010-06-15T06:44:35-05:00</lastmod></url><url><loc>https://cssamerica.com/make-service-a-habit/</loc><lastmod>2010-06-17T09:23:41-05:00</lastmod></url><url><loc>https://cssamerica.com/be-an-everybody-business/</loc><lastmod>2010-06-18T06:52:17-05:00</lastmod></url><url><loc>https://cssamerica.com/follow-the-lead-of-others-in-retention-and-growth/</loc><lastmod>2011-04-18T08:09:42-05:00</lastmod></url><url><loc>https://cssamerica.com/create-a-custom-retention-toolkit/</loc><lastmod>2011-04-20T08:02:59-05:00</lastmod></url><url><loc>https://cssamerica.com/a-first-lets-review-an-analysts-blog-really/</loc><lastmod>2011-04-21T08:23:31-05:00</lastmod></url><url><loc>https://cssamerica.com/lessons-of-the-nfl-draft/</loc><lastmod>2011-04-25T08:00:24-05:00</lastmod></url><url><loc>https://cssamerica.com/life-as-a-call-center-rep/</loc><lastmod>2011-04-27T08:03:16-05:00</lastmod></url><url><loc>https://cssamerica.com/you-want-to-talk-to-a-person/</loc><lastmod>2011-04-28T08:32:54-05:00</lastmod></url><url><loc>https://cssamerica.com/from-harvards-calculator-to-your-ears-and-eyes/</loc><lastmod>2011-05-04T08:05:50-05:00</lastmod></url><url><loc>https://cssamerica.com/never-chase-a-profit/</loc><lastmod>2011-05-05T14:02:26-05:00</lastmod></url><url><loc>https://cssamerica.com/the-gorilla-settled-for-birdie/</loc><lastmod>2011-05-11T08:07:51-05:00</lastmod></url><url><loc>https://cssamerica.com/when-contracts-are-ending-decisions-are-pending/</loc><lastmod>2020-05-01T09:27:26-05:00</lastmod></url><url><loc>https://cssamerica.com/the-president-is-pro-customer-service-what-this-tells-us/</loc><lastmod>2011-05-18T08:05:49-05:00</lastmod></url><url><loc>https://cssamerica.com/customers-pay-you-for-performance/</loc><lastmod>2011-05-19T09:24:34-05:00</lastmod></url><url><loc>https://cssamerica.com/a-man-is-known-by-the-company-he-organizes-ambrose-bierce/</loc><lastmod>2011-05-25T15:07:42-05:00</lastmod></url><url><loc>https://cssamerica.com/social-media-and-customer-service-are-you-integrating/</loc><lastmod>2011-05-26T09:31:52-05:00</lastmod></url><url><loc>https://cssamerica.com/where-scripting-does-and-doesnt-work-to-improve-survey-scores/</loc><lastmod>2011-06-01T07:22:58-05:00</lastmod></url><url><loc>https://cssamerica.com/india-wants-immediacy-in-customer-service/</loc><lastmod>2011-06-01T21:04:52-05:00</lastmod></url><url><loc>https://cssamerica.com/why-the-president-wanted-to-mystery-shop/</loc><lastmod>2011-07-27T08:00:51-05:00</lastmod></url><url><loc>https://cssamerica.com/business-retention-expansion-the-process-that-drives-your-top-line/</loc><lastmod>2011-07-28T08:38:33-05:00</lastmod></url><url><loc>https://cssamerica.com/easy-v-wow/</loc><lastmod>2011-08-04T07:55:49-05:00</lastmod></url><url><loc>https://cssamerica.com/beat-your-competitor-with-customer-service/</loc><lastmod>2011-08-09T11:20:41-05:00</lastmod></url><url><loc>https://cssamerica.com/construct-great-customer-service/</loc><lastmod>2011-08-24T08:59:31-05:00</lastmod></url><url><loc>https://cssamerica.com/secret-shopping-to-uncover-great-customer-service/</loc><lastmod>2011-12-21T11:22:06-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-the-crm-tail-wag-the-dog/</loc><lastmod>2012-02-08T21:23:29-05:00</lastmod></url><url><loc>https://cssamerica.com/schools-should-be-in-the-business-of-providing-customer-service/</loc><lastmod>2012-02-15T08:34:26-05:00</lastmod></url><url><loc>https://cssamerica.com/make-your-customers-loco-or-los-loco/</loc><lastmod>2012-02-16T07:33:19-05:00</lastmod></url><url><loc>https://cssamerica.com/why-customer-service-is-it-in-technology/</loc><lastmod>2012-02-22T08:36:33-05:00</lastmod></url><url><loc>https://cssamerica.com/grow-your-slice-of-the-pie/</loc><lastmod>2012-02-29T13:07:59-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-fight-the-fan/</loc><lastmod>2012-03-07T10:16:14-05:00</lastmod></url><url><loc>https://cssamerica.com/make-your-existing-clients-your-new-star/</loc><lastmod>2012-03-08T08:34:44-05:00</lastmod></url><url><loc>https://cssamerica.com/of-cash-customer-and-culture-the-goldman-sachs-exit/</loc><lastmod>2012-03-14T06:52:28-05:00</lastmod></url><url><loc>https://cssamerica.com/great-customer-service-is-up-to-great-people/</loc><lastmod>2012-03-15T07:35:06-05:00</lastmod></url><url><loc>https://cssamerica.com/satisfy-patients-or-payments-suffer/</loc><lastmod>2012-03-21T07:01:38-05:00</lastmod></url><url><loc>https://cssamerica.com/the-higher-ed-student-retention-strategy-the-upfront-approach/</loc><lastmod>2012-03-22T07:01:02-05:00</lastmod></url><url><loc>https://cssamerica.com/for-some-angels-the-devils-are-in-the-details/</loc><lastmod>2012-03-28T07:01:53-05:00</lastmod></url><url><loc>https://cssamerica.com/bre-and-beyond-act-on-what-you-know-makes-customers-happy/</loc><lastmod>2012-03-29T07:33:17-05:00</lastmod></url><url><loc>https://cssamerica.com/to-improve-customer-retention-make-products-free/</loc><lastmod>2012-04-05T07:04:15-05:00</lastmod></url><url><loc>https://cssamerica.com/find-a-fun-benchmarking-organization-for-lessons-on-service-and-retention/</loc><lastmod>2012-04-11T06:34:22-05:00</lastmod></url><url><loc>https://cssamerica.com/improve-outcomes-by-involving-the-customer/</loc><lastmod>2012-04-18T07:36:21-05:00</lastmod></url><url><loc>https://cssamerica.com/bet-on-great-customer-service/</loc><lastmod>2012-04-19T07:04:26-05:00</lastmod></url><url><loc>https://cssamerica.com/put-your-fans-names-on-your-uniform/</loc><lastmod>2012-06-21T07:00:48-05:00</lastmod></url><url><loc>https://cssamerica.com/be-great-just-try-beating-competitors-first/</loc><lastmod>2012-07-02T11:37:30-05:00</lastmod></url><url><loc>https://cssamerica.com/in-customer-service-dont-mess-with-the-king/</loc><lastmod>2012-07-11T07:00:15-05:00</lastmod></url><url><loc>https://cssamerica.com/federally-driven-health-insurance-and-the-future-of-customer-care/</loc><lastmod>2012-07-12T07:11:31-05:00</lastmod></url><url><loc>https://cssamerica.com/fan-loyalty-is-a-sun-devil-of-an-issue-to-address/</loc><lastmod>2012-08-01T07:10:03-05:00</lastmod></url><url><loc>https://cssamerica.com/would-poor-customer-service-make-you-run-for-office/</loc><lastmod>2012-08-02T07:05:18-05:00</lastmod></url><url><loc>https://cssamerica.com/determine-who-is-retainable/</loc><lastmod>2012-08-08T07:12:05-05:00</lastmod></url><url><loc>https://cssamerica.com/do-some-root-cause-analysis-on-customer-retention-issues/</loc><lastmod>2012-08-15T07:15:29-05:00</lastmod></url><url><loc>https://cssamerica.com/compassion-and-customer-satisfaction/</loc><lastmod>2012-08-16T06:48:28-05:00</lastmod></url><url><loc>https://cssamerica.com/making-student-retention-a-real-focus/</loc><lastmod>2012-08-22T07:01:33-05:00</lastmod></url><url><loc>https://cssamerica.com/does-the-right-hand-know-what-the-left-hand-is-doing/</loc><lastmod>2012-08-28T19:07:17-05:00</lastmod></url><url><loc>https://cssamerica.com/a-digital-toolkit-for-working-in-new-york-city/</loc><lastmod>2012-08-30T06:24:05-05:00</lastmod></url><url><loc>https://cssamerica.com/hospital-patient-satisfaction-driven-by-people-or-facilities/</loc><lastmod>2012-09-05T07:02:43-05:00</lastmod></url><url><loc>https://cssamerica.com/canceling-internet-service-8-calls-5-employees-5-tweets-2-phones-and-a-partridge-in-a-pear-tree/</loc><lastmod>2012-09-12T07:02:36-05:00</lastmod></url><url><loc>https://cssamerica.com/be-less-sexy-to-build-more-customer-loyalty/</loc><lastmod>2012-10-10T06:03:38-05:00</lastmod></url><url><loc>https://cssamerica.com/cloud-and-customer-retention/</loc><lastmod>2012-10-17T12:29:00-05:00</lastmod></url><url><loc>https://cssamerica.com/whats-truly-unique-for-fans-in-the-seats/</loc><lastmod>2020-05-01T09:22:45-05:00</lastmod></url><url><loc>https://cssamerica.com/student-success-government-style/</loc><lastmod>2020-05-01T09:23:57-05:00</lastmod></url><url><loc>https://cssamerica.com/zappos-customer-service-measure-to-make-it-great/</loc><lastmod>2012-11-28T09:12:54-05:00</lastmod></url><url><loc>https://cssamerica.com/a-face-lift-for-your-patient-satisfaction/</loc><lastmod>2012-12-05T08:04:47-05:00</lastmod></url><url><loc>https://cssamerica.com/what-you-must-know-to-keep-your-customers/</loc><lastmod>2012-12-19T07:04:29-05:00</lastmod></url><url><loc>https://cssamerica.com/student-success-centers-and-foundation-building/</loc><lastmod>2012-12-20T07:01:41-05:00</lastmod></url><url><loc>https://cssamerica.com/form-great-customer-service-habits/</loc><lastmod>2013-01-02T14:16:57-05:00</lastmod></url><url><loc>https://cssamerica.com/tell-fans-to-sit-down/</loc><lastmod>2013-01-03T08:01:13-05:00</lastmod></url><url><loc>https://cssamerica.com/patient-satisfaction-issues-theyve-got-your-back/</loc><lastmod>2013-03-21T06:51:35-05:00</lastmod></url><url><loc>https://cssamerica.com/bre-a-matchmaker-for-your-customers/</loc><lastmod>2013-03-27T15:04:35-05:00</lastmod></url><url><loc>https://cssamerica.com/whats-the-score/</loc><lastmod>2013-04-11T10:11:10-05:00</lastmod></url><url><loc>https://cssamerica.com/id-like-a-burger-fries-and-some-customer-service-please/</loc><lastmod>2013-04-17T16:12:05-05:00</lastmod></url><url><loc>https://cssamerica.com/internal-customer-service-defined/</loc><lastmod>2013-05-08T08:03:24-05:00</lastmod></url><url><loc>https://cssamerica.com/when-leadership-creates-an-avalanche-of-troubles/</loc><lastmod>2013-06-05T07:09:09-05:00</lastmod></url><url><loc>https://cssamerica.com/be-alert-to-bre-red-flags/</loc><lastmod>2013-06-13T08:39:50-05:00</lastmod></url><url><loc>https://cssamerica.com/give-your-bre-plan-a-check-up/</loc><lastmod>2013-07-01T09:54:57-05:00</lastmod></url><url><loc>https://cssamerica.com/sample-a-sports-survey/</loc><lastmod>2013-07-02T13:01:32-05:00</lastmod></url><url><loc>https://cssamerica.com/ask-the-patient-and-ye-shall-receive-the-answer/</loc><lastmod>2013-07-03T07:02:39-05:00</lastmod></url><url><loc>https://cssamerica.com/city-gets-at-the-root-of-water-shut-off-issues/</loc><lastmod>2013-07-17T06:17:07-05:00</lastmod></url><url><loc>https://cssamerica.com/know-what-you-need-to-know-for-bre-success/</loc><lastmod>2013-07-25T05:49:27-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-zip-to-the-wrong-customer-service-solution/</loc><lastmod>2013-08-20T07:32:57-05:00</lastmod></url><url><loc>https://cssamerica.com/fan-equity-the-latest-study-clear-as-mud/</loc><lastmod>2013-08-29T08:05:42-05:00</lastmod></url><url><loc>https://cssamerica.com/patient-satisfaction-driven-by-what-you-do-after-they-leave/</loc><lastmod>2013-08-30T07:06:31-05:00</lastmod></url><url><loc>https://cssamerica.com/student-success-align-to-achieve/</loc><lastmod>2013-09-05T09:34:55-05:00</lastmod></url><url><loc>https://cssamerica.com/should-schools-clap-for-parents/</loc><lastmod>2013-09-09T15:52:09-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-look-internally-to-ensure-satisfying-externally/</loc><lastmod>2013-09-10T10:13:16-05:00</lastmod></url><url><loc>https://cssamerica.com/bre-be-a-uniter-not-a-divider/</loc><lastmod>2013-09-11T08:58:36-05:00</lastmod></url><url><loc>https://cssamerica.com/a-startups-reason-to-love-customer-service/</loc><lastmod>2013-09-17T13:42:22-05:00</lastmod></url><url><loc>https://cssamerica.com/educating-educators-on-customer-service/</loc><lastmod>2013-10-02T07:19:10-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-wisdom-from-a-retiree-to-be/</loc><lastmod>2013-10-03T07:16:27-05:00</lastmod></url><url><loc>https://cssamerica.com/getting-at-the-root-of-patient-satisfaction-issues/</loc><lastmod>2013-10-17T07:06:40-05:00</lastmod></url><url><loc>https://cssamerica.com/from-lament-to-leading-the-way-3-steps-to-bre-building/</loc><lastmod>2020-05-01T09:25:15-05:00</lastmod></url><url><loc>https://cssamerica.com/coach-for-student-success/</loc><lastmod>2013-10-24T12:14:13-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-turn-your-clients-into-prospects/</loc><lastmod>2013-10-30T07:34:05-05:00</lastmod></url><url><loc>https://cssamerica.com/give-customer-service-some-definition/</loc><lastmod>2013-10-31T07:06:00-05:00</lastmod></url><url><loc>https://cssamerica.com/create-a-patient-centered-culture/</loc><lastmod>2013-11-14T12:14:40-05:00</lastmod></url><url><loc>https://cssamerica.com/smart-1-to-1-of-season-ticket-holder-research/</loc><lastmod>2013-11-19T16:08:46-05:00</lastmod></url><url><loc>https://cssamerica.com/student-success-is-about-getting-to-one/</loc><lastmod>2013-11-21T08:49:24-05:00</lastmod></url><url><loc>https://cssamerica.com/go-back-to-where-you-started-in-business-retention-expansion/</loc><lastmod>2013-11-21T11:04:09-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-retention-for-marketers/</loc><lastmod>2013-11-26T12:09:25-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-of-the-future-in-government/</loc><lastmod>2013-12-11T08:01:42-05:00</lastmod></url><url><loc>https://cssamerica.com/acaobamacare-emphasizes-the-patient-experience-for-physicians/</loc><lastmod>2013-12-12T08:08:58-05:00</lastmod></url><url><loc>https://cssamerica.com/the-cubs-way-of-changing-a-culture-and-improving-revenue-retention/</loc><lastmod>2013-12-18T13:01:59-05:00</lastmod></url><url><loc>https://cssamerica.com/10-key-customer-retention-evaluation-questions/</loc><lastmod>2014-01-09T11:29:15-05:00</lastmod></url><url><loc>https://cssamerica.com/student-success-and-relationship-management/</loc><lastmod>2014-01-22T10:34:17-05:00</lastmod></url><url><loc>https://cssamerica.com/dmv-customer-service-as-a-leader-really/</loc><lastmod>2014-01-29T10:50:05-05:00</lastmod></url><url><loc>https://cssamerica.com/patient-satisfaction-from-a-childs-mouth-to-our-ears/</loc><lastmod>2014-02-11T14:15:40-05:00</lastmod></url><url><loc>https://cssamerica.com/k-12-sustainable-excellence-a-school-districts-approach/</loc><lastmod>2014-02-18T16:47:38-05:00</lastmod></url><url><loc>https://cssamerica.com/in-sports-does-loyalty-matter-anymore/</loc><lastmod>2014-02-20T11:40:57-05:00</lastmod></url><url><loc>https://cssamerica.com/2014-customer-service-crystal-ball-part-1-of-trends/</loc><lastmod>2014-02-26T08:16:34-05:00</lastmod></url><url><loc>https://cssamerica.com/2014-customer-service-crystal-ball-part-2-of-trends/</loc><lastmod>2014-03-05T08:29:56-05:00</lastmod></url><url><loc>https://cssamerica.com/in-government-do-you-want-good-customer-service-or-low-costs/</loc><lastmod>2014-03-19T12:46:52-05:00</lastmod></url><url><loc>https://cssamerica.com/improve-the-patient-experience-from-the-inside-out/</loc><lastmod>2014-04-18T06:42:38-05:00</lastmod></url><url><loc>https://cssamerica.com/student-success-starts-with-knowing-them/</loc><lastmod>2014-04-23T15:28:12-05:00</lastmod></url><url><loc>https://cssamerica.com/culture-transformation-and-k-12-schools/</loc><lastmod>2014-04-24T08:09:38-05:00</lastmod></url><url><loc>https://cssamerica.com/bres-target-is-long-term-growth/</loc><lastmod>2014-04-28T08:03:07-05:00</lastmod></url><url><loc>https://cssamerica.com/ensure-your-voice-of-the-fan-approach-includes-these-key-points/</loc><lastmod>2014-05-01T15:14:46-05:00</lastmod></url><url><loc>https://cssamerica.com/teamwork-spurs-a-title/</loc><lastmod>2014-06-26T09:58:28-05:00</lastmod></url><url><loc>https://cssamerica.com/time-a-business-retention-expansion-pros-constant-battle/</loc><lastmod>2020-05-01T09:29:54-05:00</lastmod></url><url><loc>https://cssamerica.com/culture-can-be-the-root-of-city-government-service-issues/</loc><lastmod>2014-09-04T07:35:53-05:00</lastmod></url><url><loc>https://cssamerica.com/ticket-sales-down-due-to-accounts-reducing-seats/</loc><lastmod>2014-09-24T08:09:19-05:00</lastmod></url><url><loc>https://cssamerica.com/patient-experience-pros-dont-have-unlimited-resources-therefore/</loc><lastmod>2014-10-08T14:55:12-05:00</lastmod></url><url><loc>https://cssamerica.com/the-customer-service-rep-stuck-inside-the-robot/</loc><lastmod>2014-10-13T11:07:25-05:00</lastmod></url><url><loc>https://cssamerica.com/bre-and-live-business-intelligence/</loc><lastmod>2014-10-15T11:24:25-05:00</lastmod></url><url><loc>https://cssamerica.com/the-approach-to-redesigning-the-clippers-fan-experience/</loc><lastmod>2014-10-22T12:24:23-05:00</lastmod></url><url><loc>https://cssamerica.com/consistent-patient-satisfaction-requires-a-strategy-not-a-list/</loc><lastmod>2014-11-20T10:14:44-05:00</lastmod></url><url><loc>https://cssamerica.com/change-city-culture-by-doing-this-and-what-else/</loc><lastmod>2020-05-01T09:19:33-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-avoid-refunding-fans/</loc><lastmod>2020-05-01T09:19:33-05:00</lastmod></url><url><loc>https://cssamerica.com/districts-can-take-customer-service-to-heart/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/journalists-are-sharing-patient-satisfaction-scores/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/for-school-districts-the-nebulous-is-important/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/redesign-around-millennials-and-others-too/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/tap-the-employee-to-better-treat-the-patient/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/orillias-orientation-toward-customer-service/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/what-we-can-learn-from-irs-customer-service/</loc><lastmod>2020-05-01T09:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/superintendent-promotes-super-customer-service/</loc><lastmod>2020-05-01T09:29:35-05:00</lastmod></url><url><loc>https://cssamerica.com/push-the-patient-forward/</loc><lastmod>2020-05-01T09:29:14-05:00</lastmod></url><url><loc>https://cssamerica.com/government-opinions-driven-by-bad-customer-service/</loc><lastmod>2020-05-01T09:24:48-05:00</lastmod></url><url><loc>https://cssamerica.com/higher-ed-all-about-customer-service-for-student-success/</loc><lastmod>2020-05-01T09:23:38-05:00</lastmod></url><url><loc>https://cssamerica.com/high-trust-high-patient-satisfaction/</loc><lastmod>2020-05-01T09:19:31-05:00</lastmod></url><url><loc>https://cssamerica.com/5-steps-to-valuing-anothers-time-5-5-20-customer-service-tip/</loc><lastmod>2020-05-15T12:20:16-05:00</lastmod></url><url><loc>https://cssamerica.com/moving-toward-normalcy-the-face-to-face-keys-5-12-20-customer-service-tip/</loc><lastmod>2020-05-11T12:11:18-05:00</lastmod></url><url><loc>https://cssamerica.com/pivot-to-a-stronger-post-covid-culture/</loc><lastmod>2020-05-12T15:24:59-05:00</lastmod></url><url><loc>https://cssamerica.com/tire-dealers-becoming-teachers-5-19-20-customer-service-tip/</loc><lastmod>2020-05-15T12:55:56-05:00</lastmod></url><url><loc>https://cssamerica.com/developing-fan-relations-during-covid-19/</loc><lastmod>2020-05-15T13:55:20-05:00</lastmod></url><url><loc>https://cssamerica.com/reduce-their-anxiety-leading-up-to-their-return/</loc><lastmod>2020-05-20T12:02:07-05:00</lastmod></url><url><loc>https://cssamerica.com/change-management-facts-about-past-decisions-reduce-fear-about-future-decisions/</loc><lastmod>2020-05-26T07:45:47-05:00</lastmod></url><url><loc>https://cssamerica.com/defining-organizational-agility-in-a-time-of-uncertainty/</loc><lastmod>2020-05-26T07:40:21-05:00</lastmod></url><url><loc>https://cssamerica.com/motivating-yourself-when-working-remotely-5-26-20/</loc><lastmod>2020-05-20T15:10:17-05:00</lastmod></url><url><loc>https://cssamerica.com/the-deeper-reason-to-transform-the-customer-experience-6-2-20-customer-service-tip/</loc><lastmod>2020-05-29T13:14:09-05:00</lastmod></url><url><loc>https://cssamerica.com/address-the-4-ps-for-a-customer-friendly-covid-19-walk-in-experience/</loc><lastmod>2020-06-02T15:23:43-05:00</lastmod></url><url><loc>https://cssamerica.com/serving-the-technology-challenged-customer-6-9-20-customer-service-tip/</loc><lastmod>2020-06-08T11:06:58-05:00</lastmod></url><url><loc>https://cssamerica.com/react-reflect-respond-6-16-20/</loc><lastmod>2020-06-12T09:15:58-05:00</lastmod></url><url><loc>https://cssamerica.com/caring-for-co-workers-through-covid-6-23-20-customer-service-tip/</loc><lastmod>2020-06-23T06:40:15-05:00</lastmod></url><url><loc>https://cssamerica.com/6-common-sense-responses-to-customer-service-encounters-6-30-20-customer-service-tip/</loc><lastmod>2020-06-30T06:40:11-05:00</lastmod></url><url><loc>https://cssamerica.com/customers-appreciate-your-kindness-7-7-20-customer-service-tip/</loc><lastmod>2020-07-06T13:35:19-05:00</lastmod></url><url><loc>https://cssamerica.com/when-customers-are-jerks-7-14-20-customer-service-tip/</loc><lastmod>2020-07-13T14:43:13-05:00</lastmod></url><url><loc>https://cssamerica.com/meet-on-equal-and-even-ground-7-21-20/</loc><lastmod>2020-07-20T10:22:36-05:00</lastmod></url><url><loc>https://cssamerica.com/effectively-teach-the-customer-7-28-20-customer-service-tip/</loc><lastmod>2020-07-27T13:06:08-05:00</lastmod></url><url><loc>https://cssamerica.com/never-before-8-4-20-customer-service-tip/</loc><lastmod>2020-08-03T09:53:50-05:00</lastmod></url><url><loc>https://cssamerica.com/increase-research-for-improved-customer-relations-during-covid-19/</loc><lastmod>2020-09-18T12:16:13-05:00</lastmod></url><url><loc>https://cssamerica.com/grind-it-out-today-for-a-better-tomorrow-8-11-20-customer-service-tip/</loc><lastmod>2020-08-07T16:09:36-05:00</lastmod></url><url><loc>https://cssamerica.com/whether-you-believe-you-can-do-a-thing-or-not-you-are-right-8-18-20-customer-service-tip/</loc><lastmod>2020-08-17T12:04:12-05:00</lastmod></url><url><loc>https://cssamerica.com/get-your-guru-on-8-25-20-customer-service-tip/</loc><lastmod>2020-08-25T07:29:01-05:00</lastmod></url><url><loc>https://cssamerica.com/using-i-we-or-you-in-customer-service-9-1-20-customer-service-tip/</loc><lastmod>2020-09-01T06:07:19-05:00</lastmod></url><url><loc>https://cssamerica.com/hard-work-never-killed-anybody-but-why-take-a-chance-9-8-20-customer-service-tip/</loc><lastmod>2020-09-08T07:41:09-05:00</lastmod></url><url><loc>https://cssamerica.com/reach-out-more-for-covid-19-customer-retention/</loc><lastmod>2020-09-10T12:28:17-05:00</lastmod></url><url><loc>https://cssamerica.com/covid-19-demand-management-strategies-for-customer-service-channels/</loc><lastmod>2020-09-18T12:01:29-05:00</lastmod></url><url><loc>https://cssamerica.com/create-a-common-definition-of-customer-service-9-15-20-customer-service-tip/</loc><lastmod>2020-09-11T12:57:29-05:00</lastmod></url><url><loc>https://cssamerica.com/lessons-learned-for-covid-era-sporting-events/</loc><lastmod>2020-09-18T13:34:12-05:00</lastmod></url><url><loc>https://cssamerica.com/keep-on-going-9-22-20-customer-service-tip/</loc><lastmod>2020-09-21T10:38:55-05:00</lastmod></url><url><loc>https://cssamerica.com/temper-the-tone-of-the-voice-9-22-20-customer-service-tip/</loc><lastmod>2020-10-05T14:56:24-05:00</lastmod></url><url><loc>https://cssamerica.com/connect-during-customer-service-week-10-6-20-customer-service-tip/</loc><lastmod>2020-10-05T14:57:41-05:00</lastmod></url><url><loc>https://cssamerica.com/be-slowest-and-be-the-best-chick-fil-a-10-13-20-customer-service-tip/</loc><lastmod>2020-10-08T14:48:41-05:00</lastmod></url><url><loc>https://cssamerica.com/i-think-i-think-is-wrong-10-20-20/</loc><lastmod>2020-10-19T11:56:49-05:00</lastmod></url><url><loc>https://cssamerica.com/the-masked-singer-is-your-customer-10-27-20-customer-service-tip/</loc><lastmod>2020-10-23T13:53:53-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-publicize-pain-points-11-3-20-customer-service-tip/</loc><lastmod>2020-11-02T16:59:58-05:00</lastmod></url><url><loc>https://cssamerica.com/listen-even-when-nobodys-speaking-11-10-20-customer-service-tip/</loc><lastmod>2020-11-09T20:11:22-05:00</lastmod></url><url><loc>https://cssamerica.com/why-your-job-is-important-11-17-20-customer-service-tip/</loc><lastmod>2020-11-16T09:57:27-05:00</lastmod></url><url><loc>https://cssamerica.com/a-lesson-in-gratitude-11-24-20-customer-service-tip/</loc><lastmod>2020-11-23T17:38:43-05:00</lastmod></url><url><loc>https://cssamerica.com/the-end-of-the-tunnel-12-1-20-customer-service-tip/</loc><lastmod>2020-11-30T14:57:24-05:00</lastmod></url><url><loc>https://cssamerica.com/locke-in-from-the-start-12-8-20-customer-service-tip/</loc><lastmod>2020-12-07T15:03:54-05:00</lastmod></url><url><loc>https://cssamerica.com/its-not-about-the-cinnamon-12-15-20-customer-service-tip/</loc><lastmod>2020-12-14T14:28:13-05:00</lastmod></url><url><loc>https://cssamerica.com/2020-holiday-poem-12-22-20-customer-service-tip/</loc><lastmod>2020-12-18T11:19:32-05:00</lastmod></url><url><loc>https://cssamerica.com/bring-warmth-during-winter-12-29-20-customer-service-tip/</loc><lastmod>2020-12-31T09:19:55-05:00</lastmod></url><url><loc>https://cssamerica.com/make-2021-the-year-of-building-relationships-1-5-21-customer-service-tip/</loc><lastmod>2021-01-02T09:54:13-05:00</lastmod></url><url><loc>https://cssamerica.com/customers-want-easy-but-easy-is-difficult-1-12-21-customer-service-tip/</loc><lastmod>2021-01-11T12:03:28-05:00</lastmod></url><url><loc>https://cssamerica.com/bring-magic-to-your-account-management-1-19-21-customer-service-tip/</loc><lastmod>2021-01-18T14:29:45-05:00</lastmod></url><url><loc>https://cssamerica.com/excellence-is-not-perfection-and-thats-ok-1-26-21-customer-service-tip/</loc><lastmod>2021-01-25T15:13:20-05:00</lastmod></url><url><loc>https://cssamerica.com/let-your-goal-determine-your-question-2-2-21-customer-service-tip/</loc><lastmod>2021-02-01T11:14:32-05:00</lastmod></url><url><loc>https://cssamerica.com/to-assure-ensure-you-do-this-2-9-21-customer-service-tip/</loc><lastmod>2021-02-09T07:54:01-05:00</lastmod></url><url><loc>https://cssamerica.com/optimism-a-force-for-good-in-customer-service-2-16-21-customer-service-tip/</loc><lastmod>2021-02-12T14:30:05-05:00</lastmod></url><url><loc>https://cssamerica.com/should-i-stay-or-should-i-go-2-23-21-customer-service-tip/</loc><lastmod>2021-02-22T14:15:06-05:00</lastmod></url><url><loc>https://cssamerica.com/find-one-unique-thing-3-2-21-customer-service-tip/</loc><lastmod>2021-02-26T17:52:18-05:00</lastmod></url><url><loc>https://cssamerica.com/be-proactive-like-a-pro-3-9-21-customer-service-tip/</loc><lastmod>2021-03-07T08:36:55-05:00</lastmod></url><url><loc>https://cssamerica.com/the-resourceful-rep-3-16-21-customer-service-tip/</loc><lastmod>2021-03-15T14:51:25-05:00</lastmod></url><url><loc>https://cssamerica.com/question-everything-but-whats-the-question-3-23-21-customer-service-tip/</loc><lastmod>2021-03-22T15:10:16-05:00</lastmod></url><url><loc>https://cssamerica.com/the-answer-is-right-but-the-service-is-wrong-3-30-21-customer-service-tip/</loc><lastmod>2021-03-29T10:53:39-05:00</lastmod></url><url><loc>https://cssamerica.com/regain-lost-motivation-4-6-21-customer-service-tip/</loc><lastmod>2021-04-05T14:00:04-05:00</lastmod></url><url><loc>https://cssamerica.com/the-passive-predicament-4-13-21/</loc><lastmod>2021-04-09T15:03:57-05:00</lastmod></url><url><loc>https://cssamerica.com/challenges-create-opportunity-people-create-change-4-20-21/</loc><lastmod>2021-04-15T15:37:50-05:00</lastmod></url><url><loc>https://cssamerica.com/a-wait-is-a-moment-of-truth-4-27-21/</loc><lastmod>2021-04-16T16:44:12-05:00</lastmod></url><url><loc>https://cssamerica.com/theyre-a-good-person-having-a-bad-day-5-4-21/</loc><lastmod>2021-04-30T16:30:30-05:00</lastmod></url><url><loc>https://cssamerica.com/attitude-can-enable-or-limit-success-5-11-21/</loc><lastmod>2021-05-10T15:47:27-05:00</lastmod></url><url><loc>https://cssamerica.com/the-problem-with-no-problem-5-18-21/</loc><lastmod>2021-05-17T14:17:14-05:00</lastmod></url><url><loc>https://cssamerica.com/tailor-to-the-type-5-25-21/</loc><lastmod>2021-05-25T07:41:29-05:00</lastmod></url><url><loc>https://cssamerica.com/respond-to-negativity-in-kind-or-respond-kindly-6-1-21/</loc><lastmod>2021-05-21T15:56:23-05:00</lastmod></url><url><loc>https://cssamerica.com/its-right-to-note-thats-not-right-6-8-21/</loc><lastmod>2021-06-05T08:42:48-05:00</lastmod></url><url><loc>https://cssamerica.com/and-you-get-a-thanks-and-you-get-a-thanks-6-15-21/</loc><lastmod>2021-06-11T16:46:52-05:00</lastmod></url><url><loc>https://cssamerica.com/why-did-they-walk-away-6-22-21/</loc><lastmod>2021-06-21T13:52:22-05:00</lastmod></url><url><loc>https://cssamerica.com/who-are-your-best-customers-6-29-21/</loc><lastmod>2021-06-23T15:25:30-05:00</lastmod></url><url><loc>https://cssamerica.com/use-your-customer-service-freedoms-7-6-21/</loc><lastmod>2021-07-06T07:32:46-05:00</lastmod></url><url><loc>https://cssamerica.com/its-not-you-its-them-7-13-21/</loc><lastmod>2021-07-09T08:17:54-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-experts-have-a-presence-7-20-21/</loc><lastmod>2021-07-19T15:20:20-05:00</lastmod></url><url><loc>https://cssamerica.com/keep-it-simple-in-complex-situations-7-27-21/</loc><lastmod>2021-07-20T14:56:13-05:00</lastmod></url><url><loc>https://cssamerica.com/diss-the-dissatisfiers-8-3-21/</loc><lastmod>2021-08-02T16:38:50-05:00</lastmod></url><url><loc>https://cssamerica.com/it-matters-how-they-heard-about-you-8-10-21/</loc><lastmod>2021-08-09T14:22:59-05:00</lastmod></url><url><loc>https://cssamerica.com/show-nothing-but-r-e-s-p-e-c-t-8-17-21/</loc><lastmod>2021-08-17T07:26:12-05:00</lastmod></url><url><loc>https://cssamerica.com/listen-hereor-hear-8-24-21/</loc><lastmod>2021-08-18T15:47:41-05:00</lastmod></url><url><loc>https://cssamerica.com/dear-customer-what-do-you-expect-8-31-21/</loc><lastmod>2021-08-31T11:37:02-05:00</lastmod></url><url><loc>https://cssamerica.com/show-your-confidence-9-7-21-customer-service-tip/</loc><lastmod>2021-09-02T16:52:15-05:00</lastmod></url><url><loc>https://cssamerica.com/you-can-read-me-like-a-book-9-14-21-customer-service-tip/</loc><lastmod>2021-09-14T13:35:17-05:00</lastmod></url><url><loc>https://cssamerica.com/whats-the-good-word-9-21-21-customer-service-tip/</loc><lastmod>2021-09-21T07:38:04-05:00</lastmod></url><url><loc>https://cssamerica.com/make-it-a-good-busy-9-28-21-customer-service-tip/</loc><lastmod>2021-09-27T13:26:19-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-the-silence-build-the-relationship-10-5-21-customer-service-tip/</loc><lastmod>2021-10-04T15:32:28-05:00</lastmod></url><url><loc>https://cssamerica.com/tailor-to-the-type-10-12-21-customer-service-tip/</loc><lastmod>2021-10-12T12:21:08-05:00</lastmod></url><url><loc>https://cssamerica.com/to-improve-understand-why-you-do-what-you-do-10-19-21-customer-service-tip/</loc><lastmod>2021-10-15T16:49:13-05:00</lastmod></url><url><loc>https://cssamerica.com/channel-your-inner-aristotle-10-26-21-customer-service-tip/</loc><lastmod>2021-10-23T10:38:04-05:00</lastmod></url><url><loc>https://cssamerica.com/a-way-to-serve-with-empathy-11-2-21-customer-service-tip/</loc><lastmod>2021-11-01T14:01:55-05:00</lastmod></url><url><loc>https://cssamerica.com/first-e-mail-impression-ill-enjoy-working-with-you-11-9-21-customer-service-tip/</loc><lastmod>2021-11-09T08:18:43-05:00</lastmod></url><url><loc>https://cssamerica.com/van-gogh-the-vision-11-16-21-customer-service-tip/</loc><lastmod>2021-11-15T10:41:51-05:00</lastmod></url><url><loc>https://cssamerica.com/you-mostly-get-what-you-give-11-23-21-customer-service-tip/</loc><lastmod>2021-11-22T10:58:54-05:00</lastmod></url><url><loc>https://cssamerica.com/caring-goes-beyond-competence-11-30-21-customer-service-tip/</loc><lastmod>2021-11-29T13:10:09-05:00</lastmod></url><url><loc>https://cssamerica.com/apply-selfless-service-12-7-21-customer-service-tip/</loc><lastmod>2021-12-06T16:53:00-05:00</lastmod></url><url><loc>https://cssamerica.com/im-sorry-doesnt-mean-im-guilty-12-14-21-customer-service-tip/</loc><lastmod>2021-12-13T20:41:24-05:00</lastmod></url><url><loc>https://cssamerica.com/2021-holiday-poem-12-21-21-customer-service-tip/</loc><lastmod>2021-12-17T17:01:37-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-make-the-situation-right-12-28-21-customer-service-tip/</loc><lastmod>2021-12-27T11:10:30-05:00</lastmod></url><url><loc>https://cssamerica.com/foster-positive-feelings-1-4-22-customer-service-tip/</loc><lastmod>2022-01-03T12:26:59-05:00</lastmod></url><url><loc>https://cssamerica.com/in-survey-development-think-in-reverse-1-11-22-customer-service-tip/</loc><lastmod>2022-01-11T08:37:30-05:00</lastmod></url><url><loc>https://cssamerica.com/signs-of-service-recovery-situations-1-18-22-customer-service-tip/</loc><lastmod>2022-01-18T07:04:32-05:00</lastmod></url><url><loc>https://cssamerica.com/put-an-end-to-1-star-ratings-1-25-22-customer-service-tip/</loc><lastmod>2022-02-10T08:42:30-05:00</lastmod></url><url><loc>https://cssamerica.com/it-matters-who-you-know-2-1-22-customer-service-tip/</loc><lastmod>2022-02-10T08:50:04-05:00</lastmod></url><url><loc>https://cssamerica.com/a-story-of-willie-and-aubrey-2-8-22-customer-service-tip/</loc><lastmod>2022-02-10T08:54:06-05:00</lastmod></url><url><loc>https://cssamerica.com/make-it-sincerely-yours-6-7-22-customer-service-tip/</loc><lastmod>2022-06-06T12:50:19-05:00</lastmod></url><url><loc>https://cssamerica.com/ask-what-is-your-goal-6-14-22-customer-service-tip/</loc><lastmod>2022-06-13T16:36:25-05:00</lastmod></url><url><loc>https://cssamerica.com/its-not-always-about-the-outcome-6-21-22-customer-service-tip/</loc><lastmod>2022-06-20T17:03:48-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-assume-their-motivation-6-28-22-customer-service-tip/</loc><lastmod>2022-06-27T15:30:21-05:00</lastmod></url><url><loc>https://cssamerica.com/become-a-great-teacher-7-5-22-customer-service-tip/</loc><lastmod>2022-06-30T14:01:13-05:00</lastmod></url><url><loc>https://cssamerica.com/investigate-for-facts-7-12-22-customer-service-tip/</loc><lastmod>2022-07-12T07:32:58-05:00</lastmod></url><url><loc>https://cssamerica.com/when-you-know-more-than-they-do-7-19-22-customer-service-tip/</loc><lastmod>2022-07-19T07:40:10-05:00</lastmod></url><url><loc>https://cssamerica.com/find-the-hidden-compliment-7-26-22-customer-service-tip/</loc><lastmod>2022-07-25T13:20:44-05:00</lastmod></url><url><loc>https://cssamerica.com/theyre-stressed-so-you-can-8-2-22-customer-service-tip/</loc><lastmod>2022-07-29T11:09:43-05:00</lastmod></url><url><loc>https://cssamerica.com/when-passive-voice-is-a-good-thing-8-9-22-customer-service-tip/</loc><lastmod>2022-08-08T12:37:16-05:00</lastmod></url><url><loc>https://cssamerica.com/when-they-want-to-talk-to-your-boss-8-16-22-customer-service-tip/</loc><lastmod>2022-08-16T05:50:57-05:00</lastmod></url><url><loc>https://cssamerica.com/a-great-2-minute-e-mail-8-23-22-customer-service-tip/</loc><lastmod>2022-08-22T08:55:12-05:00</lastmod></url><url><loc>https://cssamerica.com/the-good-the-really-good-and-the-ugly-of-customer-service-8-30-22-customer-service-tip/</loc><lastmod>2022-08-22T11:07:06-05:00</lastmod></url><url><loc>https://cssamerica.com/being-the-emphatic-employee-9-6-22-customer-service-tip/</loc><lastmod>2022-09-02T10:01:29-05:00</lastmod></url><url><loc>https://cssamerica.com/be-kind-to-yourself-when-the-customer-isnt-9-13-22-customer-service-tip/</loc><lastmod>2022-09-12T15:20:04-05:00</lastmod></url><url><loc>https://cssamerica.com/be-proactive-without-being-pushy-9-20-22-customer-service-tip/</loc><lastmod>2022-09-13T16:29:57-05:00</lastmod></url><url><loc>https://cssamerica.com/find-a-connection-point-part-1-personal-connection-9-27-22-customer-service-tip/</loc><lastmod>2022-09-14T15:04:30-05:00</lastmod></url><url><loc>https://cssamerica.com/find-a-connection-point-part-2-situational-connection-10-4-22-customer-service-tip/</loc><lastmod>2022-09-14T15:08:17-05:00</lastmod></url><url><loc>https://cssamerica.com/critique-yourself-before-others-do-10-11-22-customer-service-tip/</loc><lastmod>2022-10-05T13:14:09-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-handle-the-customers-error-10-18-22-customer-service-tip/</loc><lastmod>2022-10-18T07:38:13-05:00</lastmod></url><url><loc>https://cssamerica.com/the-customer-can-hear-your-attitude-10-25-22-customer-service-tip/</loc><lastmod>2022-10-21T12:42:24-05:00</lastmod></url><url><loc>https://cssamerica.com/appreciate-to-appreciate-11-1-22-customer-service-tip/</loc><lastmod>2022-10-31T12:53:07-05:00</lastmod></url><url><loc>https://cssamerica.com/value-the-customeractions-to-adopt-and-avoid-11-8-22-customer-service-tip/</loc><lastmod>2022-11-07T13:41:14-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-let-this-shot-affect-your-next-shot-11-15-22-customer-service-tip/</loc><lastmod>2022-11-11T11:54:56-05:00</lastmod></url><url><loc>https://cssamerica.com/keep-in-mind-3-key-questions-11-22-22-customer-service-tip/</loc><lastmod>2022-11-11T14:31:46-05:00</lastmod></url><url><loc>https://cssamerica.com/redefine-access-to-treat-customers-special-11-29-22-customer-service-tip/</loc><lastmod>2022-11-11T17:05:19-05:00</lastmod></url><url><loc>https://cssamerica.com/apply-these-values-for-great-customer-service-12-6-22-customer-service-tip/</loc><lastmod>2022-12-06T08:29:08-05:00</lastmod></url><url><loc>https://cssamerica.com/open-minds-and-ornery-customers-12-13-22-customer-service-tip/</loc><lastmod>2022-12-10T12:20:06-05:00</lastmod></url><url><loc>https://cssamerica.com/2022-holiday-poem-12-20-22-customer-service-tip/</loc><lastmod>2022-12-20T10:20:01-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-making-a-bad-situation-worse-12-27-22-customer-service-tip/</loc><lastmod>2022-12-27T13:50:55-05:00</lastmod></url><url><loc>https://cssamerica.com/create-a-personal-vision-for-the-year-1-3-23-customer-service-tip/</loc><lastmod>2022-12-19T16:00:58-05:00</lastmod></url><url><loc>https://cssamerica.com/decide-whos-driving-the-bus-1-10-23-customer-service-tip/</loc><lastmod>2023-01-06T16:49:42-05:00</lastmod></url><url><loc>https://cssamerica.com/is-the-customer-issue-an-organizational-issue-1-17-23-customer-service-tip/</loc><lastmod>2023-01-17T07:52:54-05:00</lastmod></url><url><loc>https://cssamerica.com/what-to-do-when-youre-in-the-middle-1-24-23-customer-service-tip/</loc><lastmod>2023-01-23T11:48:50-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-fix-other-peoples-problems-1-31-23-customer-service-tip/</loc><lastmod>2023-01-27T16:30:03-05:00</lastmod></url><url><loc>https://cssamerica.com/when-you-cant-say-yes-to-the-address-2-7-23-customer-service-tip/</loc><lastmod>2023-02-07T08:35:50-05:00</lastmod></url><url><loc>https://cssamerica.com/provide-the-promise-of-patience-and-kindness-2-14-23-customer-service-tip/</loc><lastmod>2023-02-10T15:35:23-05:00</lastmod></url><url><loc>https://cssamerica.com/show-progress-to-the-customer-2-21-23-customer-service-tip/</loc><lastmod>2023-02-20T15:37:12-05:00</lastmod></url><url><loc>https://cssamerica.com/relate-to-your-customers-2-28-23-customer-service-tip/</loc><lastmod>2023-02-27T08:35:44-05:00</lastmod></url><url><loc>https://cssamerica.com/frame-the-ways-to-get-back-your-customer-3-7-23-customer-service-tip/</loc><lastmod>2023-03-06T15:53:02-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-the-aggravation-confirm-the-key-point-3-14-23-customer-service-tip/</loc><lastmod>2023-03-13T12:08:19-05:00</lastmod></url><url><loc>https://cssamerica.com/build-your-shield-3-21-23-customer-service-tip/</loc><lastmod>2023-03-20T12:35:08-05:00</lastmod></url><url><loc>https://cssamerica.com/g-a-b-the-survey-guiding-principles-3-28-23-customer-service-tip/</loc><lastmod>2023-03-22T14:33:53-05:00</lastmod></url><url><loc>https://cssamerica.com/improve-co-worker-rapport-to-improve-the-customer-experience-4-4-23-customer-service-tip/</loc><lastmod>2023-03-24T12:36:06-05:00</lastmod></url><url><loc>https://cssamerica.com/communicate-crisply-4-11-23-customer-service-tip/</loc><lastmod>2023-04-10T16:13:21-05:00</lastmod></url><url><loc>https://cssamerica.com/strongwhy-a-home-run-swing-whiffs-strong-4-18-23-customer-service-tip/</loc><lastmod>2023-04-17T15:09:18-05:00</lastmod></url><url><loc>https://cssamerica.com/de-escalating-conflict-in-customer-service-4-25-23-customer-service-tip/</loc><lastmod>2023-04-20T14:39:54-05:00</lastmod></url><url><loc>https://cssamerica.com/are-you-in-a-position-5-2-23-customer-service-tip/</loc><lastmod>2023-04-28T12:35:49-05:00</lastmod></url><url><loc>https://cssamerica.com/perpetuate-positivity-with-the-customer-5-9-23-customer-service-tip/</loc><lastmod>2023-05-30T08:38:09-05:00</lastmod></url><url><loc>https://cssamerica.com/time-is-of-the-essence-5-16-23-customer-service-tip/</loc><lastmod>2023-05-30T08:36:36-05:00</lastmod></url><url><loc>https://cssamerica.com/try-an-empathy-exercise-5-23-23-customer-service-tip/</loc><lastmod>2023-05-30T08:37:06-05:00</lastmod></url><url><loc>https://cssamerica.com/change-on-the-fly-5-30-23-customer-service-tip/</loc><lastmod>2023-05-30T08:33:10-05:00</lastmod></url><url><loc>https://cssamerica.com/wow-with-welcoming-6-6-23-customer-service-tip/</loc><lastmod>2023-06-06T07:35:00-05:00</lastmod></url><url><loc>https://cssamerica.com/strongtrust-building-in-the-moment-strong-6-13-23-customer-service-tip/</loc><lastmod>2023-06-12T13:24:03-05:00</lastmod></url><url><loc>https://cssamerica.com/be-the-good-doctor-6-20-23-customer-service-tip/</loc><lastmod>2023-06-16T18:49:39-05:00</lastmod></url><url><loc>https://cssamerica.com/fight-fret-with-reassurance-6-27-23-customer-service-tip/</loc><lastmod>2023-06-24T12:46:15-05:00</lastmod></url><url><loc>https://cssamerica.com/help-me-help-you-7-4-23-customer-service-tip/</loc><lastmod>2023-07-03T15:23:55-05:00</lastmod></url><url><loc>https://cssamerica.com/connect-the-power-of-working-together-7-11-23-customer-service-tip/</loc><lastmod>2023-07-17T13:21:37-05:00</lastmod></url><url><loc>https://cssamerica.com/strongnavigate-their-new-experience-strong-7-18-23-customer-service-tip/</loc><lastmod>2023-07-20T15:34:09-05:00</lastmod></url><url><loc>https://cssamerica.com/share-the-why-to-value-the-customer-7-25-23-customer-service-tip/</loc><lastmod>2023-07-20T15:38:36-05:00</lastmod></url><url><loc>https://cssamerica.com/thanks-for-reading-8-1-23-customer-service-tip/</loc><lastmod>2023-07-31T10:40:16-05:00</lastmod></url><url><loc>https://cssamerica.com/stronghow-to-rise-to-the-occasion-strong-8-8-23-customer-service-tip/</loc><lastmod>2023-08-08T07:48:21-05:00</lastmod></url><url><loc>https://cssamerica.com/move-on-to-the-next-one-8-15-23-customer-service-tip/</loc><lastmod>2023-08-14T08:43:16-05:00</lastmod></url><url><loc>https://cssamerica.com/respect-regardless-of-rank-8-22-23-customer-service-tip/</loc><lastmod>2023-08-21T12:30:42-05:00</lastmod></url><url><loc>https://cssamerica.com/be-there-always-for-the-customer-8-29-23-customer-service-tip/</loc><lastmod>2023-08-24T14:23:50-05:00</lastmod></url><url><loc>https://cssamerica.com/addressing-the-horror-story-that-wasnt-9-5-23-customer-service-tip/</loc><lastmod>2023-08-24T14:27:06-05:00</lastmod></url><url><loc>https://cssamerica.com/lift-it-up-9-12-23-customer-service-tip/</loc><lastmod>2023-09-11T10:48:15-05:00</lastmod></url><url><loc>https://cssamerica.com/strongwhat-annoys-the-customer-9-19-23-customer-service-tip/</loc><lastmod>2023-09-19T08:18:46-05:00</lastmod></url><url><loc>https://cssamerica.com/same-place-different-experiences-9-26-23-customer-service-tip/</loc><lastmod>2023-09-26T07:25:48-05:00</lastmod></url><url><loc>https://cssamerica.com/what-one-in-a-million-means-10-3-23-customer-service-tip/</loc><lastmod>2023-10-02T13:34:01-05:00</lastmod></url><url><loc>https://cssamerica.com/how-to-exceed-the-promise-10-10-23-customer-service-tip/</loc><lastmod>2023-10-09T14:25:52-05:00</lastmod></url><url><loc>https://cssamerica.com/strongfind-their-future-motivators-strong-10-17-23-customer-service-tip/</loc><lastmod>2023-10-13T15:10:00-05:00</lastmod></url><url><loc>https://cssamerica.com/make-deposits-with-your-customer-10-24-23-customer-service-tip/</loc><lastmod>2023-10-23T16:59:26-05:00</lastmod></url><url><loc>https://cssamerica.com/i-did-thisfor-you-10-31-23-customer-service-tip/</loc><lastmod>2023-10-30T15:56:56-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-service-lessons-from-the-e-r-11-7-23-customer-service-tip/</loc><lastmod>2023-11-06T17:31:23-05:00</lastmod></url><url><loc>https://cssamerica.com/talk-up-your-teammate-12-5-23-customer-service-tip/</loc><lastmod>2023-12-11T16:39:54-05:00</lastmod></url><url><loc>https://cssamerica.com/use-silence-wisely-11-28-23-customer-service-tip/</loc><lastmod>2023-12-06T11:27:42-05:00</lastmod></url><url><loc>https://cssamerica.com/be-grateful-for-the-good-11-21-23-customer-service-tip/</loc><lastmod>2023-12-06T11:25:06-05:00</lastmod></url><url><loc>https://cssamerica.com/strongsport-some-customer-perks-strong-11-14-23-customer-service-tip/</loc><lastmod>2023-12-06T11:22:46-05:00</lastmod></url><url><loc>https://cssamerica.com/its-not-what-you-did-12-12-23-customer-service-tip/</loc><lastmod>2023-12-11T16:42:28-05:00</lastmod></url><url><loc>https://cssamerica.com/refresh-rejuvenate-refocus-12-19-23-customer-service-tip/</loc><lastmod>2023-12-18T16:24:29-05:00</lastmod></url><url><loc>https://cssamerica.com/holiday-poem-2023-12-26-23-customer-service-tip/</loc><lastmod>2023-12-21T19:03:15-05:00</lastmod></url><url><loc>https://cssamerica.com/make-empathy-your-superpower-1-2-24-customer-service-tip/</loc><lastmod>2023-12-21T19:15:20-05:00</lastmod></url><url><loc>https://cssamerica.com/sharpen-your-service-delivery-1-9-24-customer-service-tip/</loc><lastmod>2024-01-09T10:24:38-05:00</lastmod></url><url><loc>https://cssamerica.com/recognize-the-situation-and-pivot-1-16-24-customer-service-tip/</loc><lastmod>2024-01-15T13:08:06-05:00</lastmod></url><url><loc>https://cssamerica.com/be-better-than-ai-customer-service-1-23-24-customer-service-tip/</loc><lastmod>2024-01-22T15:08:13-05:00</lastmod></url><url><loc>https://cssamerica.com/care-enough-to-give-them-a-heads-up-1-30-24-customer-service-tip/</loc><lastmod>2024-01-29T17:11:47-05:00</lastmod></url><url><loc>https://cssamerica.com/define-customer-service-success-differently-2-6-24-customer-service-tip/</loc><lastmod>2024-02-05T16:34:33-05:00</lastmod></url><url><loc>https://cssamerica.com/customer-understanding-leads-to-relationship-growth-2-13-24-customer-service-tip/</loc><lastmod>2024-02-12T14:14:24-05:00</lastmod></url><url><loc>https://cssamerica.com/youre-the-boss-2-20-24-customer-service-tip/</loc><lastmod>2024-02-19T15:07:33-05:00</lastmod></url><url><loc>https://cssamerica.com/the-empathy-roadmap-2-27-24-customer-service-tip/</loc><lastmod>2024-02-27T16:29:56-05:00</lastmod></url><url><loc>https://cssamerica.com/lessons-from-the-greats-3-5-24-customer-service-tip/</loc><lastmod>2024-03-04T17:22:25-05:00</lastmod></url><url><loc>https://cssamerica.com/its-not-about-the-5-minute-wait-3-12-24-customer-service-tip/</loc><lastmod>2024-03-08T13:42:53-05:00</lastmod></url><url><loc>https://cssamerica.com/the-miracle-of-an-apology-3-19-24-customer-service-tip/</loc><lastmod>2024-03-18T14:37:24-05:00</lastmod></url><url><loc>https://cssamerica.com/the-secret-sauce-for-great-customer-service-3-26-24-customer-service-tip/</loc><lastmod>2024-03-20T16:57:11-05:00</lastmod></url><url><loc>https://cssamerica.com/a-tale-of-two-texts-4-2-24-customer-service-tip/</loc><lastmod>2024-04-01T15:28:09-05:00</lastmod></url><url><loc>https://cssamerica.com/the-proven-value-in-what-you-do-4-9-24-customer-service-tip/</loc><lastmod>2024-04-08T16:19:37-05:00</lastmod></url><url><loc>https://cssamerica.com/talk-about-yourself-to-build-customer-confidence-4-16-24-customer-service-tip/</loc><lastmod>2024-04-11T13:26:36-05:00</lastmod></url><url><loc>https://cssamerica.com/be-amazing-4-23-24-customer-service-tip/</loc><lastmod>2024-04-22T16:10:18-05:00</lastmod></url><url><loc>https://cssamerica.com/mastering-confidence-in-customer-service-4-30-24-customer-service-tip/</loc><lastmod>2024-04-29T16:42:27-05:00</lastmod></url><url><loc>https://cssamerica.com/a-complaint-is-a-gift-5-7-24-customer-service-tip/</loc><lastmod>2024-05-06T14:21:41-05:00</lastmod></url><url><loc>https://cssamerica.com/your-best-ability-is-5-14-24-customer-service-tip/</loc><lastmod>2024-05-13T13:15:16-05:00</lastmod></url><url><loc>https://cssamerica.com/the-goal-a-great-experience-5-21-24-customer-service-tip/</loc><lastmod>2024-05-20T09:56:46-05:00</lastmod></url><url><loc>https://cssamerica.com/theres-positivity-in-patience-5-28-24-customer-service-tip/</loc><lastmod>2024-05-27T10:41:39-05:00</lastmod></url><url><loc>https://cssamerica.com/nurture-new-relationships-6-4-24-customer-service-tip/</loc><lastmod>2024-06-03T15:16:20-05:00</lastmod></url><url><loc>https://cssamerica.com/from-employees-to-teammates-the-shift-6-11-24-customer-service-tip/</loc><lastmod>2024-06-10T15:32:15-05:00</lastmod></url><url><loc>https://cssamerica.com/handle-interruptions-heroically-6-18-24-customer-service-tip/</loc><lastmod>2024-06-17T14:45:31-05:00</lastmod></url><url><loc>https://cssamerica.com/the-power-of-the-pause-6-25-24-customer-service-tips/</loc><lastmod>2024-06-24T16:32:51-05:00</lastmod></url><url><loc>https://cssamerica.com/brainstorm-to-better-yourself-7-2-24-customer-service-tip/</loc><lastmod>2024-07-01T14:37:30-05:00</lastmod></url><url><loc>https://cssamerica.com/boost-customer-happiness-7-9-24/</loc><lastmod>2024-07-07T07:06:27-05:00</lastmod></url><url><loc>https://cssamerica.com/the-new-burger-experience-7-16-24-customer-service-tip/</loc><lastmod>2024-07-15T12:14:28-05:00</lastmod></url><url><loc>https://cssamerica.com/use-ai-to-improve-your-performance-7-23-24-customer-service-tip/</loc><lastmod>2024-07-22T15:27:39-05:00</lastmod></url><url><loc>https://cssamerica.com/running-late-in-the-rainstorm-7-30-24-customer-service-tip/</loc><lastmod>2024-07-30T07:22:48-05:00</lastmod></url><url><loc>https://cssamerica.com/build-strong-customer-connections-8-6-24-customer-service-tip/</loc><lastmod>2024-08-05T13:56:46-05:00</lastmod></url><url><loc>https://cssamerica.com/create-magic-with-your-customers-8-13-24-customer-service-tip/</loc><lastmod>2024-08-12T14:59:52-05:00</lastmod></url><url><loc>https://cssamerica.com/create-your-personal-motto-8-20-24-customer-service-tip/</loc><lastmod>2024-08-20T07:04:07-05:00</lastmod></url><url><loc>https://cssamerica.com/reflect-the-best-of-your-customers-8-27-24-customer-service-tip/</loc><lastmod>2024-08-26T15:54:59-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-kick-the-problem-down-the-road-9-3-24-customer-service-tip/</loc><lastmod>2024-08-30T08:45:17-05:00</lastmod></url><url><loc>https://cssamerica.com/4-actions-for-the-customer-9-10-24-customer-service-tip/</loc><lastmod>2024-09-09T14:21:21-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-hurrybe-quick-9-17-24-customer-service-tip/</loc><lastmod>2024-09-16T16:44:16-05:00</lastmod></url><url><loc>https://cssamerica.com/notice-the-little-changes-9-24-24-customer-service-tip/</loc><lastmod>2024-09-23T15:43:22-05:00</lastmod></url><url><loc>https://cssamerica.com/how-persistence-saved-the-day-10-1-24-customer-service-tip/</loc><lastmod>2024-09-30T13:28:14-05:00</lastmod></url><url><loc>https://cssamerica.com/have-a-game-plan-to-address-their-anxiety-10-8-24-customer-service-tip/</loc><lastmod>2024-10-07T15:18:18-05:00</lastmod></url><url><loc>https://cssamerica.com/a-more-complete-definition-of-responsiveness-10-15-24-customer-service-tip/</loc><lastmod>2024-10-14T14:45:41-05:00</lastmod></url><url><loc>https://cssamerica.com/delight-your-customers-10-22-24-customer-service-tip/</loc><lastmod>2024-10-21T12:40:01-05:00</lastmod></url><url><loc>https://cssamerica.com/fix-one-problem-without-creating-another-10-29-24-customer-service-tip/</loc><lastmod>2024-10-28T14:17:33-05:00</lastmod></url><url><loc>https://cssamerica.com/from-a-simple-question-to-an-exceptional-experience-11-5-24-customer-service-tip/</loc><lastmod>2024-11-04T17:28:34-05:00</lastmod></url><url><loc>https://cssamerica.com/guiding-principles-for-great-customer-service-11-12-24-customer-service-tip/</loc><lastmod>2024-11-11T09:18:49-05:00</lastmod></url><url><loc>https://cssamerica.com/acting-on-the-guiding-principles-for-great-customer-service-11-19-24-customer-service-tip/</loc><lastmod>2024-11-15T16:32:30-05:00</lastmod></url><url><loc>https://cssamerica.com/refine-your-decision-making-process-11-26-24-customer-service-tip/</loc><lastmod>2024-11-22T14:38:09-05:00</lastmod></url><url><loc>https://cssamerica.com/tell-them-why-youre-giving-thanks-12-3-24-customer-service-tip/</loc><lastmod>2024-11-25T17:34:42-05:00</lastmod></url><url><loc>https://cssamerica.com/empathy-examples-for-everyday-situations-12-10-24-customer-service-tip/</loc><lastmod>2024-12-09T15:19:05-05:00</lastmod></url><url><loc>https://cssamerica.com/is-their-poor-planning-your-emergency-12-17-24-customer-service-tip/</loc><lastmod>2024-12-16T17:03:05-05:00</lastmod></url><url><loc>https://cssamerica.com/2024-holiday-poem-12-24-24-customer-service-tip/</loc><lastmod>2024-12-20T15:19:58-05:00</lastmod></url><url><loc>https://cssamerica.com/self-empower-for-the-new-year-12-31-24-customer-service-tip/</loc><lastmod>2024-12-20T16:33:41-05:00</lastmod></url><url><loc>https://cssamerica.com/from-conversation-to-connection-defining-customer-engagement-1-7-25-customer-service-tip/</loc><lastmod>2025-01-06T15:34:29-05:00</lastmod></url><url><loc>https://cssamerica.com/wrap-it-up-right-why-follow-up-communications-wow-customers-1-14-25-customer-service-tip/</loc><lastmod>2025-01-08T11:48:49-05:00</lastmod></url><url><loc>https://cssamerica.com/when-youre-the-educator-what-should-you-teach-1-21-25-customer-service-tip/</loc><lastmod>2025-01-08T13:39:29-05:00</lastmod></url><url><loc>https://cssamerica.com/listen-with-your-eyes-1-28-25-customer-service-tip/</loc><lastmod>2025-01-14T17:25:21-05:00</lastmod></url><url><loc>https://cssamerica.com/create-awareness-of-alternatives-2-4-25-customer-service-tip/</loc><lastmod>2025-01-20T17:43:42-05:00</lastmod></url><url><loc>https://cssamerica.com/what-phones-and-football-have-in-common-2-11-25/</loc><lastmod>2025-02-11T09:12:28-05:00</lastmod></url><url><loc>https://cssamerica.com/a-simple-phrase-to-transform-your-customer-feedback-approach-2-18-25-customer-service-tip/</loc><lastmod>2025-02-17T17:06:30-05:00</lastmod></url><url><loc>https://cssamerica.com/everybody-doesnt-2-25-25-customer-service-tip/</loc><lastmod>2025-02-24T16:35:55-05:00</lastmod></url><url><loc>https://cssamerica.com/patience-is-3-4-25-customer-service-tip/</loc><lastmod>2025-03-03T17:49:06-05:00</lastmod></url><url><loc>https://cssamerica.com/it-helps-to-downshift-3-11-25-customer-service-tip/</loc><lastmod>2025-03-10T14:06:28-05:00</lastmod></url><url><loc>https://cssamerica.com/perki-customer-service-3-18-25-customer-service-tip/</loc><lastmod>2025-03-17T16:53:55-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-the-unfriendly-ghost-3-25-25-customer-service-tip/</loc><lastmod>2025-03-24T15:42:44-05:00</lastmod></url><url><loc>https://cssamerica.com/narrow-your-focus-to-seek-excellence-4-1-25-customer-service-tip/</loc><lastmod>2025-03-31T13:51:59-05:00</lastmod></url><url><loc>https://cssamerica.com/get-your-customers-to-brag-not-bolt-4-8-25-customer-service-tip/</loc><lastmod>2025-04-04T15:37:01-05:00</lastmod></url><url><loc>https://cssamerica.com/prep-enough-to-personalize-4-15-25-customer-service-tip/</loc><lastmod>2025-04-14T15:57:15-05:00</lastmod></url><url><loc>https://cssamerica.com/energy-v-apathy-4-22-25-customer-service-tip/</loc><lastmod>2025-04-21T14:26:40-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-rush-to-resolve-quickly-4-29-25-customer-service-tip/</loc><lastmod>2025-04-28T20:09:50-05:00</lastmod></url><url><loc>https://cssamerica.com/negate-the-nervousness-5-6-25-customer-service-tip/</loc><lastmod>2025-05-05T16:17:05-05:00</lastmod></url><url><loc>https://cssamerica.com/questions-to-guide-you-to-empathy-5-13-25-customer-service-tip/</loc><lastmod>2025-05-12T15:41:39-05:00</lastmod></url><url><loc>https://cssamerica.com/tell-customers-whats-next-5-20-25-customer-service-tip/</loc><lastmod>2025-05-19T16:42:02-05:00</lastmod></url><url><loc>https://cssamerica.com/how-the-customer-perceives-a-truth-as-a-lie-5-27-25-customer-service-tip/</loc><lastmod>2025-05-23T12:21:58-05:00</lastmod></url><url><loc>https://cssamerica.com/imitate-to-improve-6-3-25-customer-service-tip/</loc><lastmod>2025-05-30T11:10:05-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-turn-the-customer-into-the-qa-department-6-10-25-customer-service-tip/</loc><lastmod>2025-06-09T13:56:39-05:00</lastmod></url><url><loc>https://cssamerica.com/create-customers-for-life-6-17-25-customer-service-tip/</loc><lastmod>2025-06-13T13:56:51-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-harp-on-the-customers-mistake-6-24-25-customer-service-tip/</loc><lastmod>2025-06-23T15:38:11-05:00</lastmod></url><url><loc>https://cssamerica.com/highlight-the-hidden-value-7-1-25-customer-service-tip/</loc><lastmod>2025-06-30T16:49:28-05:00</lastmod></url><url><loc>https://cssamerica.com/better-customer-service-through-better-teamwork-7-8-25-customer-service-tip/</loc><lastmod>2025-07-07T14:02:24-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-some-stress-by-addressing-issues-quickly-7-15-25-customer-service-tip/</loc><lastmod>2025-07-14T15:32:21-05:00</lastmod></url><url><loc>https://cssamerica.com/use-little-acts-to-make-a-big-impact-7-22-25-customer-service-tip/</loc><lastmod>2025-07-21T08:17:29-05:00</lastmod></url><url><loc>https://cssamerica.com/talk-yourself-up-to-take-down-their-anxiety-7-29-25-customer-service-tip/</loc><lastmod>2025-07-29T07:19:08-05:00</lastmod></url><url><loc>https://cssamerica.com/uncover-silent-concerns-8-5-25-customer-service-tip/</loc><lastmod>2025-08-04T16:11:51-05:00</lastmod></url><url><loc>https://cssamerica.com/the-misunderstood-physician-8-12-25-customer-service-tip/</loc><lastmod>2025-08-11T10:42:54-05:00</lastmod></url><url><loc>https://cssamerica.com/when-technology-fails-the-customer-8-19-25-customer-service-tip/</loc><lastmod>2025-08-18T15:50:06-05:00</lastmod></url><url><loc>https://cssamerica.com/address-the-expectations-that-were-set-8-19-25-customer-service-tip/</loc><lastmod>2025-08-22T15:52:26-05:00</lastmod></url><url><loc>https://cssamerica.com/when-patience-begets-patience-9-2-25-customer-service-tip/</loc><lastmod>2025-08-28T09:24:23-05:00</lastmod></url><url><loc>https://cssamerica.com/complement-with-a-compliment-9-9-25-customer-service-tip/</loc><lastmod>2025-09-05T12:06:05-05:00</lastmod></url><url><loc>https://cssamerica.com/gain-control-of-the-conversation-9-16-25-customer-service-tip/</loc><lastmod>2025-09-10T08:47:56-05:00</lastmod></url><url><loc>https://cssamerica.com/find-your-special-sauce-9-23-25-customer-service-tip/</loc><lastmod>2025-09-10T08:56:36-05:00</lastmod></url><url><loc>https://cssamerica.com/some-customers-love-predictabillity-9-30-25-customer-service-tip/</loc><lastmod>2025-09-19T13:23:30-05:00</lastmod></url><url><loc>https://cssamerica.com/be-supportive-not-defensive-10-7-25-customer-service-tip/</loc><lastmod>2025-09-19T13:23:24-05:00</lastmod></url><url><loc>https://cssamerica.com/view-quality-through-the-customers-eyes-10-14-25-customer-service-tip/</loc><lastmod>2025-09-19T13:23:19-05:00</lastmod></url><url><loc>https://cssamerica.com/avoid-these-techniques-10-21-25-customer-service-tip/</loc><lastmod>2025-09-19T13:23:08-05:00</lastmod></url><url><loc>https://cssamerica.com/familying-with-customers-10-28-25-customer-service-tip/</loc><lastmod>2025-09-19T13:22:19-05:00</lastmod></url><url><loc>https://cssamerica.com/last-impression-faux-pas-11-4-25-customer-service-tip/</loc><lastmod>2025-11-03T16:00:46-05:00</lastmod></url><url><loc>https://cssamerica.com/build-relationships-with-first-timers-11-11-25-customer-service-tip/</loc><lastmod>2025-11-10T17:35:14-05:00</lastmod></url><url><loc>https://cssamerica.com/confirm-the-customer-is-cleared-for-takeoff-11-18-25-customer-service-tip/</loc><lastmod>2025-11-17T13:07:01-05:00</lastmod></url><url><loc>https://cssamerica.com/refresh-on-the-reasons-to-appreciate-the-customer-11-25-25-customer-service-tip/</loc><lastmod>2025-11-24T15:32:01-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-create-the-second-complaint-12-2-25-customer-service-tip/</loc><lastmod>2025-12-01T16:26:26-05:00</lastmod></url><url><loc>https://cssamerica.com/when-kindness-means-more-in-customer-service-12-9-25-customer-service-tip/</loc><lastmod>2025-12-08T12:39:30-05:00</lastmod></url><url><loc>https://cssamerica.com/make-the-long-wait-feel-shorter-12-16-25-customer-service-tip/</loc><lastmod>2025-12-12T11:35:50-05:00</lastmod></url><url><loc>https://cssamerica.com/2025-holiday-poem-12-23-25-customer-service-tip/</loc><lastmod>2025-12-12T11:32:36-05:00</lastmod></url><url><loc>https://cssamerica.com/pass-the-quick-impression-test-12-30-25-customer-service-tip/</loc><lastmod>2025-12-12T11:41:28-05:00</lastmod></url><url><loc>https://cssamerica.com/while-ive-got-you-on-the-phone-1-6-26-customer-service-tip/</loc><lastmod>2025-12-12T11:54:08-05:00</lastmod></url><url><loc>https://cssamerica.com/pressure-is-a-privilege-but-1-13-26-customer-service-tip/</loc><lastmod>2026-01-09T13:06:57-05:00</lastmod></url><url><loc>https://cssamerica.com/identify-your-point-of-empathy-1-20-26-customer-service-tip/</loc><lastmod>2026-01-09T17:58:35-05:00</lastmod></url><url><loc>https://cssamerica.com/when-they-want-the-supervisor-1-27-26-customer-service-tip/</loc><lastmod>2026-01-23T14:55:55-05:00</lastmod></url><url><loc>https://cssamerica.com/look-for-a-stop-sign-2-3-26-customer-service-tip/</loc><lastmod>2026-01-23T16:36:30-05:00</lastmod></url><url><loc>https://cssamerica.com/explain-without-over-explaining-2-10-26-customer-service-tip/</loc><lastmod>2026-02-09T15:18:55-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-begin-with-the-dead-end-in-mind-2-17-26-customer-service-tip/</loc><lastmod>2026-02-19T12:39:13-05:00</lastmod></url><url><loc>https://cssamerica.com/stay-calm-when-the-customer-isnt-2-24-26-customer-service-tip/</loc><lastmod>2026-02-19T12:38:29-05:00</lastmod></url><url><loc>https://cssamerica.com/one-question-to-prevent-a-follow-up-call-3-3-26-customer-service-tip/</loc><lastmod>2026-02-24T15:17:55-05:00</lastmod></url><url><loc>https://cssamerica.com/confirm-the-real-issue-before-you-start-solving-3-10-26-customer-service-tip/</loc><lastmod>2026-03-09T12:14:51-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-bury-the-lede-3-17-26-customer-service-tip/</loc><lastmod>2026-03-16T13:00:48-05:00</lastmod></url><url><loc>https://cssamerica.com/slowing-down-the-fast-talker-3-24-26-customer-service-tip/</loc><lastmod>2026-03-23T13:07:20-05:00</lastmod></url><url><loc>https://cssamerica.com/bear-with-me-3-31-26-customer-service-tip/</loc><lastmod>2026-03-27T12:20:12-05:00</lastmod></url><url><loc>https://cssamerica.com/the-power-of-teaching-while-helping-4-7-26-customer-service-tip/</loc><lastmod>2026-03-27T16:39:27-05:00</lastmod></url><url><loc>https://cssamerica.com/affirming-the-customer-with-empathy-4-14-26-customer-service-tip/</loc><lastmod>2026-03-31T14:14:28-05:00</lastmod></url><url><loc>https://cssamerica.com/use-the-customers-words-4-21-26-customer-service-tip/</loc><lastmod>2026-04-20T11:01:06-05:00</lastmod></url><url><loc>https://cssamerica.com/use-the-6-step-checklist-before-resolving-the-issue-4-28-26-customer-service-tip/</loc><lastmod>2026-04-23T13:49:04-05:00</lastmod></url><url><loc>https://cssamerica.com/finalize-the-solution-with-the-6-step-checklist-5-5-26-customer-service-tip/</loc><lastmod>2026-05-01T15:03:25-05:00</lastmod></url><url><loc>https://cssamerica.com/dont-skip-the-recap-5-12-26-customer-service-tip/</loc><lastmod>2026-05-11T10:37:14-05:00</lastmod></url><url><loc>https://cssamerica.com/reciprocate-the-thanks-5-19-26-customer-service-tip/</loc><lastmod>2026-05-14T12:11:50-05:00</lastmod></url><url><loc>https://cssamerica.com/improve-with-a-purpose-5-26-26-customer-service-tip/</loc><lastmod>2026-05-22T07:22:39-05:00</lastmod></url><url><loc>https://cssamerica.com/allow-yourself-to-solve-a-couple-puzzles-every-day-6-2-26-customer-service-tip/</loc><lastmod>2026-05-28T14:51:52-05:00</lastmod></url><url><loc>https://cssamerica.com/lets-be-clear-on-clarity-6-9-26-customer-service-tip/</loc><lastmod>2026-05-30T09:19:22-05:00</lastmod></url><url><loc>https://cssamerica.com/when-to-avoid-the-escalation-6-16-26-customer-service-tip/</loc><lastmod>2026-06-16T07:47:56-05:00</lastmod></url><url><loc>https://cssamerica.com/seamlessness-why-the-customer-thanked-you-6-23-26-customer-service-tip/</loc><lastmod>2026-06-22T14:13:09-05:00</lastmod></url><url><loc>https://cssamerica.com/gaining-the-benefits-of-the-greeter-6-30-26-customer-service-tip/</loc><lastmod>2026-06-29T12:32:04-05:00</lastmod></url><url><loc>https://cssamerica.com/see-the-customers-journey-from-their-perspective-7-7-26-customer-service-tip/</loc><lastmod>2026-07-06T09:17:06-05:00</lastmod></url><url><loc>https://cssamerica.com/transparency-in-customer-service-7-14-26-customer-service-tip/</loc><lastmod>2026-07-10T15:32:36-05:00</lastmod></url><url><loc>https://cssamerica.com/when-they-might-walk-out-the-door-permanently-7-21-26-customer-service-tip/</loc><lastmod>2026-07-15T16:53:21-05:00</lastmod></url><url><loc>https://cssamerica.com/my-8-minute-visit-at-the-dmv-7-28-26-customer-service-tip/</loc><lastmod>2026-07-17T12:43:26-05:00</lastmod></url><url><loc>https://cssamerica.com/complement-empathy-with-action-8-4-26-customer-service-tip/</loc><lastmod>2026-08-04T13:43:39-05:00</lastmod></url></urlset>
