About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Consulting
Fast-Track Culture Assessment
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Strategic Planning
Retention & Growth Assessment
Touch Point Planning
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Customer Service Standards
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Charlotte Mystery Shopping Services
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Customer Service Tips of the Week
6 Common Sense Responses to Customer Service Encounters – 6/30/20
Caring for Co-workers through COVID – 6/23/20
React, Reflect, Respond – 6/16/20
Serving the Technology-challenged Customer – 6/9/20
Address the 4 P’s for a Customer-friendly COVID-19 Walk-in Experience
