About
About
Ed Gagnon, CSS Leadership
Consulting
Fast-Track Culture Assessment
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Strategic Planning
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Touch Point Planning
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Charlotte Mystery Shopping Services
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Customer Service Tips of the Week
Reach Out to Customers the Right Way – 3/31/20
LEAD them Away from Anger – 3/24/20
4 Tips for Personal Sanity in Public Crisis – 3/17/20
Create Mutually-beneficial Relationships – 3/10/20
Predictability Excites these Customers – 3/3/20
