About
About
Ed Gagnon, CSS Leadership
Consulting
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
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BRE News Research Services (brebuzz)
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Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Free Content
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© Customer Service Solutions, Inc. 2013-17
Customer Service Tips of the Week
Know the Customer’s Value Proposition – 2/12/19
Paint a Picture, Take a Picture – 2/5/19
Recipe for Reputation Rehab – 1/29/19
Don’t Dwell on the Customer Crazies – 1/22/19
Retain through Responsiveness – 1/15/19
