About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
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BRE News Research Services (brebuzz)
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CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
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Client Relationship Development Training
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Service Leadership Training
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Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
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Fast-Track Culture Assessment
Retention & Growth Assessment
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Recent Tips and Posts
Better Customer Service through Better Teamwork – 7/8/25
July 8, 2025
Highlight the Hidden Value – 7/1/25
July 1, 2025
Don’t Harp on the Customer’s Mistake – 6/24/25
June 24, 2025
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Better Customer Service through Better Teamwork – 7/8/25
Highlight the Hidden Value – 7/1/25
Don’t Harp on the Customer’s Mistake – 6/24/25
Create Customers for Life – 6/17/25
Don’t Turn the Customer into the QA Department – 6/10/25
