About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
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Strategic Planning
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Touch Point Planning
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Customer Service Standards
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Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
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BRE News Research Services (brebuzz)
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Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Mystery Shopping Services
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Recent Tips and Posts
I Think I Think is Wrong – 10/20/20
October 20, 2020
Be Slowest, and Be the Best – Chick-fil-A – 10/13/20
October 13, 2020
Connect During Customer Service Week – 10/6/20
October 6, 2020
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
I Think I Think is Wrong – 10/20/20
Be Slowest, and Be the Best – Chick-fil-A – 10/13/20
Connect During Customer Service Week – 10/6/20
Temper the Tone of THE VOICE – 9/29/20
Keep On Going – 9/22/20
