Customer Service Solutions, Inc. | Customer Service Solutions, Inc.

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Customer Service Tip of the Week

From a Simple Question to an Exceptional Experience – 11/5/24

Phyllis loves her job. It’s not just because she loves being a customer service representative, not just because she really likes her co-workers, and not just because she enjoys her company. It’s because she really appreciates her customers, as well. A customer had ordered a register book off the company website. A register book is […]

Sports

Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence. Build relationships with Touch Point Plans.

Education

Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.

Government

Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.

Healthcare

Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.

Customer Service Solutions, Inc. | Customer Service Solutions, Inc.

Mystery Shopping

Service Excellence

Focus Groups

Customer Service Tip of the Week