Keeping Customers during COVID
Keeping customers during COVID-19 and beyond is about never letting the relationship go stale. In the past, too many organizations counted on their customer experience delivering that loyalty and that relationship-building force.
However, when the customer is not buying from you as frequently, they’re not interacting with your staff as often, then those built-in encounters are fewer.
To keep customers in times like these, organizations need to ramp up their proactive touches.
The CSS Effect: We help you keep your customers by creating Touch Point Plans for strategically reaching out to customers with the right communication types at the right time to nurture relationships, learn more about customers, and build value.
To discuss your needs… Contact Us