Helping employees take the right steps to get there.
CSS provides onsite Process Redesign consulting to help management and staff go from problem identification to permanent elimination of problems within their own areas.
The Customer-Focused Process Redesign Methodology as well as Continuous Improvement Tools allow CSS to effectively approach business problems, analyze issues, and develop and deliver results.
Our experienced consultants can redesign work flow and information flow with methodologies that take into account the customer’s view of processes, to ensure that new process efficiencies for staff are also customer-friendly.
CSS can facilitate teams of employees through our Customer-Focused Process Redesign Methodology or come in as consultants to lead the redesign of faulty processes and services ourselves.
CSS can even work with staff using Kaizen, continuous improvement and idea generation techniques to get all staff involved with making their own, incremental improvements on a daily basis.
- Benefits will be seen in customer satisfaction, quality, and financial performance by individual departments taking a customer-focused approach to identifying problems and improving processes to eliminate their root causes.
- The goals are to fix problems permanently with CSS Customer-Focused Process Redesign Methodology.