About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
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BRE News Research Services (brebuzz)
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CSS Facilitation Services
Fast-Track Culture Assessment
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Strategic Planning
Retention & Growth Assessment
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Root Cause Analysis Training
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Service Leadership Training
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Mystery Shopping Services
Customer Satisfaction Surveys
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Focus Group Recruitment/Facilitation
Fast-Track Culture Assessment
Retention & Growth Assessment
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Recent Tips and Posts
Energy v. Apathy – 4/22/25
April 22, 2025
Prep Enough to Personalize – 4/15/25
April 15, 2025
Get Your Customers to Brag, Not Bolt – 4/8/25
April 8, 2025
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Energy v. Apathy – 4/22/25
Prep Enough to Personalize – 4/15/25
Get Your Customers to Brag, Not Bolt – 4/8/25
Narrow Your Focus to Seek Excellence – 4/1/25
Avoid the Unfriendly Ghost – 3/25/25
