About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
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Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
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Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
Focus Group Recruitment/Facilitation
Fast-Track Culture Assessment
Retention & Growth Assessment
Strategic Planning
Client Exit Interviews
Key Industries
Recent Tips and Posts
Build Your Shield – 3/21/23
March 21, 2023
Avoid the Aggravation; Confirm the Key Point – 3/14/23
March 14, 2023
Frame the Ways to Get Back Your Customer – 3/7/23
March 7, 2023
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Build Your Shield – 3/21/23
Avoid the Aggravation; Confirm the Key Point – 3/14/23
Frame the Ways to Get Back Your Customer – 3/7/23
RELATE to Your Customers – 2/28/23
Show Progress to the Customer – 2/21/23
