About
About
Ed Gagnon, CSS Leadership
Consulting
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
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BRE News Research Services (brebuzz)
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Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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© Customer Service Solutions, Inc. 2013-17
Customer Service Tips of the Week
Hear Them, and Tell Them What You Heard – 6/18/19
It’s Decision Time. What are you going to do? – 6/11/19
You Do Know Jack – 6/4/19
How to Give the Right Kind of “No” – 5/28/19
Make it Crystal Clear – 5/21/19
