About
About
Ed Gagnon, CSS Leadership
Consulting
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Training
Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Free Content
Contact
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Customer Service Tips of the Week
Reach Out to Customers the Right Way – 3/31/20
LEAD them Away from Anger – 3/24/20
4 Tips for Personal Sanity in Public Crisis – 3/17/20
Create Mutually-beneficial Relationships – 3/10/20
Predictability Excites these Customers – 3/3/20
