About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Training
Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Free Content
Contact
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© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Better Customer Service through Better Teamwork – 7/8/25
Highlight the Hidden Value – 7/1/25
Don’t Harp on the Customer’s Mistake – 6/24/25
Create Customers for Life – 6/17/25
Don’t Turn the Customer into the QA Department – 6/10/25
