About
About
Ed Gagnon, CSS Leadership
Consulting
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
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At-Risk Profiling
Charlotte Mystery Shopping Services
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© Customer Service Solutions, Inc. 2013-17
Customer Service Tips of the Week
Be Generous to a Fault – 8/20/19
Don’t Assume because… – 8/13/19
Patience Leads to Positivity – 8/6/19
Back to Reality…for Customer Expectations – 7/30/19
For Excellence to Happen, Get Engaged – 7/23/19
