About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Research
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Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
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BRE News Research Services (brebuzz)
Training
Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Free Content
Contact
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© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Keep On Going – 9/22/20
Lessons Learned for COVID Era Sporting Events
Create a Common Definition of Customer Service – 9/15/20
COVID-19 Demand Management Strategies for Customer Service Channels
Hard work never killed anybody, but why take a chance? – 9/8/20
