About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Training
Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
Clients
Free Content
Contact
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Customer Service Tips of the Week
The Passive Predicament – 4/13/21
Regain Lost Motivation – 4/6/21
The Answer is Right, but the Service is Wrong – 3/30/21
Question Everything, but What’s the Question? – 3/23/21
The Resourceful Rep – 3/16/21
