About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
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BRE News Research Services (brebuzz)
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Fast-Track Culture Assessment
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Strategic Planning
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Customer Service Tips of the Week
Is Their Poor Planning Your Emergency? – 12/17/24
Empathy Examples for Everyday Situations – 12/10/24
Tell Them Why You’re Giving Thanks – 12/3/24
Refine Your Decision-making Process – 11/26/24
Acting on the Guiding Principles for Great Customer Service – 11/19/24
