About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
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Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Contact
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Customer Service Tips of the Week
Acting on the Guiding Principles for Great Customer Service – 11/19/24
Guiding Principles for Great Customer Service – 11/12/24
From a Simple Question to an Exceptional Experience – 11/5/24
Fix One Problem without Creating Another – 10/29/24
Delight Your Customers – 10/22/24
