About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Training
Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
Clients
Free Content
Contact
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About
– About
– Ed Gagnon, CSS Leadership
COVID-19
– Change Management Coming Out of COVID
– Rebuilding Customer Comfort and Confidence
– Strengthening Culture Coming Out of COVID
– Keeping Customers during COVID-19
– COVID-19 Strategies and Tips
Research
– At-Risk Profiling
– Charlotte Mystery Shopping Services
– Client Exit Interviews
– Consultative Mystery Shopping Services
– Customer Satisfaction Surveys
– Focus Groups
– BRE News Research Services (brebuzz)
Consulting
– CSS Facilitation Services
– Fast-Track Culture Assessment
– Vision/Values Development
– Strategic Planning
– Retention & Growth Assessment
– Touch Point Planning
– Process Improvement Consulting
– Customer Service Standards
Training
– Client Relationship Development Training
– Root Cause Analysis Training
– Service Excellence Training
– Service Leadership Training
– Training Reinforcement Program
Clients
Free Content
Contact
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Customer Service Tips of the Week
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