Customer Service Solutions, Inc. | Customer Service Solutions, Inc.

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Customer Service Tip of the Week

Each one of us talks to co-workers and customers every day. And when you’re speaking with someone, there are always good ways to respond to questions or issues. But there are also better ways to respond. Since you’re receiving weekly customer service tips, I know you are all about continuous improvement!! So, here are four […]

Sports

Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence. Build relationships with Touch Point Plans.

Education

Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.

Government

Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.

Healthcare

Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.