Customer Service Solutions, Inc.

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Assuming the Solution – The Great Time Waster – 12/3/19

Here are 3 customer service scenarios for a college IT department: A staff member calls in and says that they’re having trouble logging in. The employee responds: “I can reset your password for you.” A faculty member calls IT and says: “I need help showing a video during class next week; do you know Meredith?” […]

Sports

Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence. Build relationships with Touch Point Plans.

Education

Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.

Government

Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.

Healthcare

Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.