Customer Service Solutions, Inc.

Improving Your Bottom Line by Improving Your Customer Service. Contact Us

As a management consultant, oftentimes my job is to identify the key issues, determine the root causes, and provide solutions. We do a lot of strategy work, we conduct many research projects, and we train and train and train our clients. However, improvement usually involves pointing out what needs to be done differently, better, or […]

Sports

Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence. Build relationships with Touch Point Plans.

Education

Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.

Government

Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.

Healthcare

Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.