Customer Service Solutions, Inc.

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Don’t Dwell on the Customer Crazies – 1/22/19

Whether or not you’re a fan of Duke University basketball, you may have heard of the “Cameron Crazies.” This is a nickname for Duke fans that attend home games in Duke’s Cameron Indoor Stadium. One of my friends was one of those Cameron Crazies. He was one of the first to wear a giant blue […]

Sports

Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence skills. Efficiently build relationships with Touch Point Plans.

Education

Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.

Government

Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.

Healthcare

Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.

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Research

Training

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CSS Clients

Mystery Shopping

Service Excellence

Focus Groups

Customer Service Solutions, Inc.

Mystery Shopping

Service Excellence

Focus Groups

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