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Customer Service Tip of the Week
Sometimes we communicate so well, and sometimes we don’t communicate as well as we think we do. When you’re trying to set or manage another person’s expectations, what you say may be very clear to you, but the reality is it may not be clear to the other person. And if the other person doesn’t […]
Sports
Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence skills. Efficiently build relationships with Touch Point Plans.
Education
Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.
Government
Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.
Healthcare
Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.
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