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Customer Service Tip of the Week

Signs of Service Recovery Situations – 1/18/22

As we continue the slow trend of more and more customer interactions becoming in-person again, we need to remember those signs that we’re about to enter one of THOSE conversations. It can typically take only 5-10 seconds to realize this is going to be a high-risk situation with the customer – where they’re coming in […]

Sports

Increase ticket renewals/revenue. Create a great Fan Experience. Train staff on Fan Relations and Service Excellence. Build relationships with Touch Point Plans.

Education

Take a holistic approach to Student Success. Determine Students At-risk of non-completion. Mystery Shop the Student Experience. Train staff on Service Excellence.

Government

Create a cohesive culture around a Common Vision. Train staff, gauge customer satisfaction, mystery shop your services, and eliminate the root causes of complaints.

Healthcare

Define the great patient experience. Action Plan for Continuous Improvement. Get everyone on the same page, going in the same direction. Train for an “Always” culture.