About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
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Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
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CSS Facilitation Services
Fast-Track Culture Assessment
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Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
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Client Relationship Development Training
Root Cause Analysis Training
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Service Leadership Training
Training Reinforcement Program
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Research Services
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Research Services
Research Services
We provide research that paints a picture of performance in the present and past…and creates the intelligence to grow in the future.
Consultative Mystery Shopping
Customer Satisfaction Surveys
Focus Groups
At-Risk Profiling
Client Exit Interviews
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Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
Focus Group Recruitment/Facilitation
Fast-Track Culture Assessment
Retention & Growth Assessment
Strategic Planning
Client Exit Interviews
Key Industries
Recent Tips and Posts
Imitate to Improve – 6/3/25
June 3, 2025
How the Customer Perceives a Truth as a Lie – 5/27/25
May 27, 2025
Tell Customers What’s Next – 5/20/25
May 20, 2025
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Imitate to Improve – 6/3/25
How the Customer Perceives a Truth as a Lie – 5/27/25
Tell Customers What’s Next – 5/20/25
Questions to Guide You to Empathy – 5/13/25
Negate the Nervousness – 5/6/25
