About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
Training
Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
Clients
Free Content
Contact
TOW 10-7-25
Home
/
TOW 10-7-25
/
Gain Control of the Conversation – 9/16/25
/
TOW 10-7-25
Posted on
September 10, 2025
in
Request a Call or Information
Name
(required)
Email
(required)
Website
Message
Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
Focus Group Recruitment/Facilitation
Fast-Track Culture Assessment
Retention & Growth Assessment
Strategic Planning
Client Exit Interviews
Key Industries
Recent Tips and Posts
Use the 6 Step Checklist before Resolving the Issue – 4/28/26
April 28, 2026
Use the Customer’s Words – 4/21/26
April 21, 2026
Affirming the Customer with Empathy – 4/14/26
April 14, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Use the 6 Step Checklist before Resolving the Issue – 4/28/26
Use the Customer’s Words – 4/21/26
Affirming the Customer with Empathy – 4/14/26
The Power of Teaching While Helping – 4/7/26
Bear with Me – 3/31/26
