About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
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Charlotte Mystery Shopping Services
Client Exit Interviews
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TOW 9-30-25
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TOW 9-30-25
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Gain Control of the Conversation – 9/16/25
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TOW 9-30-25
Posted on
September 10, 2025
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Mystery Shopping Services
Customer Satisfaction Surveys
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Fast-Track Culture Assessment
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Recent Tips and Posts
Don’t Create the Second Complaint – 12/2/25
December 2, 2025
Refresh on the Reasons to Appreciate the Customer – 11/25/25
November 25, 2025
Confirm the Customer is Cleared for Takeoff – 11/18/25
November 18, 2025
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Don’t Create the Second Complaint – 12/2/25
Refresh on the Reasons to Appreciate the Customer – 11/25/25
Confirm the Customer is Cleared for Takeoff – 11/18/25
Build Relationships with First-timers – 11/11/25
Last Impression Faux Pas – 11/4/25
