About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
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TOW 12-23-25
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TOW 12-23-25
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TOW 12-23-25
Posted on
December 12, 2025
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Mystery Shopping Services
Customer Satisfaction Surveys
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Fast-Track Culture Assessment
Retention & Growth Assessment
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Recent Tips and Posts
Seamlessness – Why the Customer Thanked You – 6/23/26
June 23, 2026
When to Avoid the Escalation – 6/16/26
June 16, 2026
Let’s be Clear on Clarity – 6/9/26
June 9, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Seamlessness – Why the Customer Thanked You – 6/23/26
When to Avoid the Escalation – 6/16/26
Let’s be Clear on Clarity – 6/9/26
Allow Yourself to Solve a Couple Puzzles Every Day – 6/2/26
Improve with a Purpose – 5/26/26
