About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
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COVID-19 Strategies and Tips
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TOW 2-3-26
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TOW 2-3-26
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Look for a Stop Sign – 2/3/26
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TOW 2-3-26
Posted on
January 23, 2026
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Mystery Shopping Services
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Recent Tips and Posts
Seamlessness – Why the Customer Thanked You – 6/23/26
June 23, 2026
When to Avoid the Escalation – 6/16/26
June 16, 2026
Let’s be Clear on Clarity – 6/9/26
June 9, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Seamlessness – Why the Customer Thanked You – 6/23/26
When to Avoid the Escalation – 6/16/26
Let’s be Clear on Clarity – 6/9/26
Allow Yourself to Solve a Couple Puzzles Every Day – 6/2/26
Improve with a Purpose – 5/26/26
