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Ed Gagnon, CSS Leadership
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TOW 2-10-26
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TOW 2-10-26
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Explain without Over Explaining – 2/10/26
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TOW 2-10-26
Posted on
February 9, 2026
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Recent Tips and Posts
Affirming the Customer with Empathy – 4/14/26
April 14, 2026
The Power of Teaching While Helping – 4/7/26
April 7, 2026
Bear with Me – 3/31/26
March 31, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Affirming the Customer with Empathy – 4/14/26
The Power of Teaching While Helping – 4/7/26
Bear with Me – 3/31/26
Slowing Down the Fast Talker – 3/24/26
Don’t Bury the Lede – 3/17/26
