About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
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Charlotte Mystery Shopping Services
Client Exit Interviews
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TOW 5-9-23
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Posted on
May 30, 2023
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Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
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Fast-Track Culture Assessment
Retention & Growth Assessment
Strategic Planning
Client Exit Interviews
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Recent Tips and Posts
Use the 6 Step Checklist before Resolving the Issue – 4/28/26
April 28, 2026
Use the Customer’s Words – 4/21/26
April 21, 2026
Affirming the Customer with Empathy – 4/14/26
April 14, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Use the 6 Step Checklist before Resolving the Issue – 4/28/26
Use the Customer’s Words – 4/21/26
Affirming the Customer with Empathy – 4/14/26
The Power of Teaching While Helping – 4/7/26
Bear with Me – 3/31/26
