About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
Process Improvement Consulting
Customer Service Standards
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Client Relationship Development Training
Root Cause Analysis Training
Service Excellence Training
Service Leadership Training
Training Reinforcement Program
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Contact
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Customer Service Tips of the Week
Talk About Yourself to Build Customer Confidence – 4/16/24
The Proven Value in What You Do – 4/9/24
A Tale of Two Texts – 4/2/24
The Secret Sauce for Great Customer Service – 3/26/24
The Miracle of an Apology – 3/19/24
