Stepping Up Service on The MESH Network

Our NEW Podcast Episode – Be Good When Things Go Bad

There are some industries where customer perceptions are more based on how you handle the tough situations than on whether or not you deliver the “WOW” experience. In this episode, Ed Gagnon of Customer Service Solutions explains to Alan some of these examples, and then the key things the customer wants us to do when “things go bad”.

Other Podcast Episodes

Customer Service is the New Marketing

Connecting the Dots

The 10 Contradictory Values of a Great Customer Service Team

Appreciating the Employee

Alan’s Epic Customer Service Story (Rant)

Designing the Future Employee

Defining Disrespect

Creating Emotional Engagement with Employees

20 Great Customer Service Quotes for 2016

Predicting the Exit

Instilling the 4 S’s of the Customer Experience

Making the Most of the Millennial Moment

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