About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
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TOW 9-23-25
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Gain Control of the Conversation – 9/16/25
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TOW 9-23-25
Posted on
September 10, 2025
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Mystery Shopping Services
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Recent Tips and Posts
One Question to Prevent a Follow-up Call – 3/3/26
March 3, 2026
Stay Calm When the Customer Isn’t – 2/24/26
February 24, 2026
Don’t Begin with the Dead End in Mind – 2/17/26
February 17, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
One Question to Prevent a Follow-up Call – 3/3/26
Stay Calm When the Customer Isn’t – 2/24/26
Don’t Begin with the Dead End in Mind – 2/17/26
Explain without Over Explaining – 2/10/26
Look for a Stop Sign – 2/3/26
