About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
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Charlotte Mystery Shopping Services
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BRE News Research Services (brebuzz)
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Research Services
Research Services
We provide research that paints a picture of performance in the present and past…and creates the intelligence to grow in the future.
Consultative Mystery Shopping
Customer Satisfaction Surveys
Focus Groups
At-Risk Profiling
Client Exit Interviews
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Mystery Shopping Services
Customer Satisfaction Surveys
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Fast-Track Culture Assessment
Retention & Growth Assessment
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Client Exit Interviews
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Recent Tips and Posts
Acting on the Guiding Principles for Great Customer Service – 11/19/24
November 19, 2024
Guiding Principles for Great Customer Service – 11/12/24
November 12, 2024
From a Simple Question to an Exceptional Experience – 11/5/24
November 5, 2024
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Acting on the Guiding Principles for Great Customer Service – 11/19/24
Guiding Principles for Great Customer Service – 11/12/24
From a Simple Question to an Exceptional Experience – 11/5/24
Fix One Problem without Creating Another – 10/29/24
Delight Your Customers – 10/22/24
