About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
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CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
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Client Relationship Development Training
Root Cause Analysis Training
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Service Leadership Training
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Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
Focus Group Recruitment/Facilitation
Fast-Track Culture Assessment
Retention & Growth Assessment
Strategic Planning
Client Exit Interviews
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Recent Tips and Posts
Build Relationships with First-timers – 11/11/25
November 11, 2025
Last Impression Faux Pas – 11/4/25
November 4, 2025
Familying with Customers – 10/28/25
October 28, 2025
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Build Relationships with First-timers – 11/11/25
Last Impression Faux Pas – 11/4/25
Familying with Customers – 10/28/25
Avoid These Techniques – 10/21/25
View Quality through the Customer’s Eyes – 10/14/25
