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Everybody Doesn’t – 2/25/25

February 25th, 2025 (No Comments)

Joey received the compliment, but he was confused.  Paula, his boss, and Joey had their monthly one-on-one meeting, and Paula noted that, although he was new, Joey was already doing a great job!  While there were learning curves on some of the organizational policies and the technology that he was using in working with his […]

A Simple Phrase to Transform Your Customer Feedback Approach – 2/18/25

February 18th, 2025 (No Comments)

I went to a restaurant called Big Ed’s (no relation) in Raleigh, NC recently.  It’s basically country cooking with fantastic breakfast options!  On the menu there was a quote that said: If you enjoyed your meal, tell a friend.  If not, please tell us. That was an excellent statement that embodies a guiding principle that […]

What Phones and Football Have in Common – 2/11/25

February 11th, 2025 (No Comments)

Congratulations!  You made it through weeks/months of hype for football’s Super Bowl!  You made it through hundreds of pregame shows and podcasts, endless debates on things endlessly inconsequential, 10 hours of pre-game shows on Sunday, what seems like 100 commercials designed specifically for the “Big Game,” and the longest halftime in football all year long.  […]