About
About
Ed Gagnon, CSS Leadership
COVID-19
Change Management Coming Out of COVID
Rebuilding Customer Comfort and Confidence
Strengthening Culture Coming Out of COVID
Keeping Customers during COVID-19
COVID-19 Strategies and Tips
Research
At-Risk Profiling
Charlotte Mystery Shopping Services
Client Exit Interviews
Consultative Mystery Shopping Services
Customer Satisfaction Surveys
Focus Groups
BRE News Research Services (brebuzz)
Consulting
CSS Facilitation Services
Fast-Track Culture Assessment
Vision/Values Development
Strategic Planning
Retention & Growth Assessment
Touch Point Planning
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Client Relationship Development Training
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Service Leadership Training
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Posted on
October 23, 2015
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Mystery Shopping Services
Customer Satisfaction Surveys
Service Excellence Training
Focus Group Recruitment/Facilitation
Fast-Track Culture Assessment
Retention & Growth Assessment
Strategic Planning
Client Exit Interviews
Key Industries
Recent Tips and Posts
Talk Up Your Teammate
– 12/5/23
December 5, 2023
Use Silence Wisely – 11/28/23
November 28, 2023
Be Grateful for the Good
– 11/21/23
November 21, 2023
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Talk Up Your Teammate
– 12/5/23
Use Silence Wisely – 11/28/23
Be Grateful for the Good
– 11/21/23
Sport Some Customer Perks
– 11/14/23
Customer Service Lessons from the E.R. – 11/7/23
