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Ed Gagnon, CSS Leadership
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TOW 3-19-24
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TOW 3-19-24
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The Miracle of an Apology – 3/19/24
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TOW 3-19-24
Posted on
March 18, 2024
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Recent Tips and Posts
Highlight the Hidden Value – 7/1/25
July 1, 2025
Don’t Harp on the Customer’s Mistake – 6/24/25
June 24, 2025
Create Customers for Life – 6/17/25
June 17, 2025
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Highlight the Hidden Value – 7/1/25
Don’t Harp on the Customer’s Mistake – 6/24/25
Create Customers for Life – 6/17/25
Don’t Turn the Customer into the QA Department – 6/10/25
Imitate to Improve – 6/3/25
