We often talk about individual skills, principles, and philosophies that make an individual GREAT at customer service – we even wrote a book on it! But so much of customer service requires that we’re a great teammate to others, working together for the good of the customer and the company.
With that in mind, to be a great teammate, make sure your S.T.A.R.S. align:
- Speed – Be responsive to teammates’ requests, voice mails, e-mails, issues. Be quick to them so they can be quick with their customers.
- Take Ownership – If an issue or request comes to you from a customer, vendor, or other department, accept the responsibility of behalf of your teammate. Act on the need instead of telling the customer to look elsewhere for support.
- Attitude – Realize that those same customer service attributes we promote with clients need to be used with teammates – be positive, open, and focused on what CAN be done.
- Respect – Understand that your teammates’ responsibilities, their time, and their goals are important, too. Respect them with body language and tone, and respect what they do with your quality, responsiveness, and completeness.
- Support – Be willing to jump in and help a teammate in need, willing to complete a project or take a handoff of a customer. In teamwork, it’s about the “we” more than the “me.”
To be GREAT at customer service, work hard to be a great teammate to others.