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Ed Gagnon, CSS Leadership
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TOW 8-19-25
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When Technology Fails the Customer – 8/19/25
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TOW 8-19-25
Posted on
August 18, 2025
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Recent Tips and Posts
Confirm the Real Issue Before You Start Solving – 3/10/26
March 10, 2026
One Question to Prevent a Follow-up Call – 3/3/26
March 3, 2026
Stay Calm When the Customer Isn’t – 2/24/26
February 24, 2026
© Customer Service Solutions, Inc. 2013-20
Customer Service Tips of the Week
Confirm the Real Issue Before You Start Solving – 3/10/26
One Question to Prevent a Follow-up Call – 3/3/26
Stay Calm When the Customer Isn’t – 2/24/26
Don’t Begin with the Dead End in Mind – 2/17/26
Explain without Over Explaining – 2/10/26
