If you’re reading these customer service tips, you likely want to get better.  You want an idea, a technique, a reinforcement, or a question that helps you improve.

But why improve?

At some point you may waver on the commitment to improve, because it can take effort, introspection, time, and change.  So, it helps to know the reason why you’re trying to get better.

What’s the Goal?

Is there something you want to accomplish?  Is it an award or some form of recognition?  Maybe it’s the self-satisfaction of knowing you’re better than you were yesterday.  For some, they want to be more confident, and confidence comes from learning, practice, and success.

You may want to be more efficient, to spend less time on lower level or repetitive tasks to have more time for more high value activities…or just to have more time!  Or maybe you want to be a better teammate, a better support to your co-workers.

Keep It Top-of-Mind

If you want to improve, identify your goal, document it, and keep it in front of you – so it remains top-of-mind.  It’s on a post-it note, a screen saver, a whiteboard.

Figure out the steps of progress, ask for help/support, and celebrate when you make those small improvements, when you get near the goal, and when you achieve it.

Take a minute to consider why you’re wanting to learn, why you’re wanting to get better.

Then improve with a purpose.

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