Key Industries
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Recent Tips and Posts
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It’s Their First Time – 7/17/18
You’ve provided this service to hundreds of customers. You’ve dealt with this issue 50 times. You sold this product or held this meeting or done this paperwork or worked through this process so many times you can do it in your sleep. For the customer, however, it’s their first time. It could literally be their […]
Let Your Words Change Their Tone – 7/10/18
When we’re conducting web-based surveys for our clients, sometimes the respondent will bypass the survey and decide to send us an e-mail directly, or they’ll send us an e-mail in addition to the survey responses that they already provided online. When we get these direct e-mails from the client’s customers, often they voice frustrations, and […]
Light Up the Room – 7/3/18
Maybe you are one of those people. Maybe you work with or are friends with one of those people. You know the kind of person I’m referring to; it’s the person who lights up the room. Literally, the positivity, the tone of the conversation, and the energy of the room become more vibrant, more pleasant, […]
