Key Industries
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Recent Tips and Posts
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Relate – 9/18/18
People tend to be drawn to people that they can relate to in life. Steph Curry is not 6 feet 8 inches and 260 pounds, built like granite. He’s about 6 foot 3 inches, but on a basketball court he looks kind of like a guy who you might work with or someone you might […]
Dealing with the Issue of Blaming – 9/11/18
He who cannot dance claims the floor is uneven. A bad workman blames his tools. Blame is like the lightning; it hits the highest. Let’s talk about blame. Often in the world of customer service, we are responding to an issue or a complaint, and usually there is a cause for that complaint. Highlighting the […]
Play Ball with Your Customers – 9/4/18
We typically conduct 35-40 surveys a year for the sports industry. And while you may work in a different industry, there are lessons to be learned by the types of research that sports organizations seek and why they seek that information. First, we design and deliver many pre-event surveys. This is especially important when you’re […]
