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According to a study conducted by researchers in the Department of Psychology at the University of Basel and Harvard Medical School, trust in doctors can lead to higher patient satisfaction.  The article notes that Trust had “a positive effect on the satisfaction, health-related behavior, quality of life and subjectively perceived complaints of those being treated.” […]

Brandon was having a bad day. Well – technically it was not THAT bad. After all, the worst day spent golfing is better than the best day spent working, or so goes the old saying. But Brandon could not hit anything well. His shots from the tee were okay, but whenever he put a short […]

Consumer research studies have shown that customers who engage employees typically bring 1 of 5 emotions into the conversation: Anger, Fear, Sadness, Contentment, or Happiness. Let’s focus on the first 3 – the tougher emotions of Anger, Fear, and Sadness. They are very different emotions where – in the first case – the person is […]