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I was at a community collaborative meeting in Charlotte recently, where 100+ representatives of different organizations gathered. They were from local governmental, not-for-profit, and private businesses. Large and small organizations were represented… As a part of a brief exercise, the meeting facilitator asked everyone to stand and to get into groups of 2-3. She asked […]

Let’s first start by stating the obvious – you can’t control how others feel. Many of us have trouble at times controlling (or even understanding) our OWN feelings. So what’s up with the title of this Tip of the Week? I was watching a video created by one of my clients, highlighting a staff person […]

A recent article noted that a European home builder lost millions of dollars in 2016 because their Customer Service Standards declined. So that begs the question – What are Customer Service Standards? In short, they are the bare minimum that a customer should expect when interacting with a company. The bare minimum in terms of […]