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Thank you for being a Tip Subscriber! For the past 17+ years, we’ve provided over 850 Customer Service Tips of the Week, and you’ve shared them with co-workers and others. With this being Thanksgiving Week in the U.S., it’s appropriate to thank you – my Tip “customers.” And isn’t it almost always an appropriate time […]

It’s so easy to react in a certain way, and it’s so natural. There’s a customer coming toward you – oh no, not THAT customer! Complain, complain, complain. Fred – your co-worker from Sales – wants to meet with you – ugh. That will take 3 hours, you’ll get in 2 words, and you’ll have […]

What are the components of your customer’s experience? Let’s say your business sells boots. How do they find out about your business and how to contact you? How do they know what boots you offer and what needs they address? How do they get a boot to test out or purchase? How do they determine […]