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When I work with Billy (one of our tech team members) on a survey, he is ultra responsive to e-mails, replying quickly, answering my questions, and providing guidance. Karen is a joy to work with on project. She’s very organized, exceptional at planning, and before I ask for a status or request an update, she […]

What drives a great patient experience?  Well according to a study of General Practitioners offices, the receptionist has a significant impact on patient satisfaction.  How?  Let me count the ways… The survey noted that “helpfulness of the receptionist, along with communication with the doctor, is the most important driver for satisfaction among UK patients.”  The […]

Mark Twain said “A letter written in passion is a mistake…It usually wrongs two persons, and always wrongs one – yourself.” Twain is using the word “passion” to address anger, frustration – more negative emotions. And while letter-writing in the 21st century is seemingly falling by the wayside, we can apply his quote to e-mails […]