Key Industries
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Recent Tips and Posts
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PAY ATTN – 11/1/16
“PAY ATTN” – As I was leaving the football game, a fan had on a Carolina Panthers jersey, and where the name usually appears on the back above the number, the phrase “PAY ATTN” was stitched. I’m not sure what the fan had in mind by having that moniker instead of her name, but it […]
The Light that Others Reflect – 10/25/16
Getting philosophical for the next 300 words. The angry customer. The pushy or obnoxious co-workers. The demanding manager. The products that don’t always work. The stress on the faces and in the voices of customers and the employees serving them. There are many dark moments that you may have to deal with during the course […]
Be Inquisitive – Don’t Interrogate – 10/18/16
One of the greatest skills someone in customer service can develop is the ability to ask questions – the right questions in the right way at the right time for the right purpose. Asking questions allows you to control conversations, stay productive, learn a great deal, establish rapport, make the other person feel important, and […]
