Archives

Government Opinions Driven by Bad Customer Service

September 30th, 2016 (No Comments)

Have you ever had an issue with your water bill?  How about the appraised value of your home?  Concerned you’re overtaxed?  Did the building inspector fail to show up as planned?  Did the City leave your yard in a mess after digging up a water line? These are all negative situations with local governments, but they […]

Find Assets that Build Fan Affinity

September 30th, 2016 (No Comments)

What do football fans care about other than winning?  Lots.  Some care about having a kid-friendly environment, some care about being treated special – that customer care, and some care about food! To some it’s the halftime show and to others it’s knowing the direction of the team – hopefully a positive direction. So it’s […]

When Conflict is Good – 9/27/16

September 27th, 2016 (No Comments)

Blake and Mary were in a heated discussion at work. The rest of the people in the meeting were a little uncomfortable, and they squirmed in their chairs. As the dialogue got more quiet, others began to chime-in – everybody adding their own “two cents,” and then there was quiet for about five seconds. Jennifer […]