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CSS does a lot of work with local government, education, and healthcare organizations. They all have a great deal in common. They typically have tons of customer interactions using various methods – phone, in-person, e-mail, etc. They have many policies, procedures, regulations, and laws to which they must adhere. They’re typically mid-to-large sized organizations, and […]

I believe that the original version of “Tell Me Something Good” was by Rufus. The name of the group might not ring a bell, but one of their singers you may know – Chaka Khan. Why are we talking about a 42-year old song? Because those simple words represent a customer’s hopes when they’re talking […]

The doctor personally called the little girl’s mom two days after the successful procedure, just to check-in on how her daughter was doing. The server manning the Take Out station at the restaurant knew the customer made it a point to state she wanted a burger cooked medium well (little-to-no red in the middle). She […]