Key Industries
-
Recent Tips and Posts
-
A Blockbuster of a Mess – 5/3/16 TOW
It was vacation time at the beach – and it was pouring rain. With no beach time possible and with the unappetizing thought of spending all day long inside with a condo full of teenagers, Jacob decided to find something to do. So with teenagers in tow, Jacob took the kids to the movies. They […]
To Improve Yourself, Hone Your Learning Skills – 4/26/16 TOW
Facebook didn’t exist 15 years ago, and now companies provide customer service through it. Millennials weren’t a prevalent customer base 10 years ago, and now they dominate many companies’ customer service approach. In many industries, the customer experience wasn’t seen as vital to the bottom line 10 years ago (and still today to some), and […]
Set Time Aside – 4/19/16 TOW
Many of our clients struggle when changing organizational culture, impacting morale and organizational success, or getting staff to focus on what’s most important. Great ideas are created, but they often don’t become a sustained reality. The solutions to this issue with real change not occurring or not sustaining often boil down to one key point: […]
