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Students are not customers.  Parents are not customers.  Vendors are not customers.  Co-workers are not customers. I hear these statements all the time from people in Education who don’t like the concept of customer service – “we’re educators, not customer service reps!” While it’s true that many in Education are educators, this lack of willingness […]

Applying IRS Customer Service issues to how businesses think of their own Customer Service

My daughter loved the movie Beauty and the Beast. Just to set the story for everyone, it’s about a young woman – Belle – who loved to read and the Beast who loved her. Initially, the Beast imprisoned her, hoping he could get her to love him so the curse that turned him from Prince […]