Key Industries
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Recent Tips and Posts
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To Dream the Impossible Dream – 12/1/15 TOW
Anybody a Frank Sinatra fan? The song “To Dream the Impossible Dream” was a hit for him, and the lyrics as well as the build-to-a-crescendo music can send chills down your spine. It can inspire. It can make you believe you can do what may not seem possible…to run where the brave dare not go…to […]
Of Reagan, Clinton, and Customer Service – 11/24/15 TOW
Even though former President Ronald Reagan was – at one point – the most powerful political leader in the world as well as a former movie star, there are many stories about how he conveyed a genuineness, a warmth, and a sense of caring when he was meeting with others 1-on-1. When I was working […]
When 4,000 Accounts = 1 Person – 11/17/15 TOW
We work with many different sports organizations on a variety of topics. One issue that is common for sports organizations is that many have service/sales representatives that are managing account bases of 300, 500, or – in some cases – 4,000+. Oftentimes, that’s overwhelming to consider the numbers of individuals they’re serving. Then my consulting […]
