Key Industries
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Recent Tips and Posts
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Have a HOFAS Talk – 11/10/15 TOW
I was dealing with an issue at a non-profit organization where I volunteer, and the employees were in a disagreement about how to handle a situation. There was no shortage of opinions, and the rumor mill was rampant. Much of what was said behind the proverbial closed door was negative about “them,” whoever “them” was […]
Make 5 Minute Presentations to Co-workers – 11/3/15 TOW
My customer service consulting firm conducts many visioning workshops for clients. The workshops can address the Mission, Vision, Values, Core Beliefs, Statements of Desired Culture, and Definition of a GREAT Client Experience. At the client’s request, two of this year’s Visioning workshops have incorporated something different and interesting. The Visioning work is necessary because these […]
A Lesson in Humility – 10/27/15 TOW
Sarah was very excited about her new reading partner. Miss Jenny had never volunteered at this elementary school before, so she wasn’t certain what to expect when she showed up for her first day with her new reading buddy. When she met Sarah, Miss Jenny smiled, and Sarah’s eyes lit up. They went to the […]
