Key Industries
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Recent Tips and Posts
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2015 Holiday Poem – 12/22/15 TOW
Run to the store Quickly surf the net Wrap up that report And you’re not done yet. Cancel a few meetings Get the top jobs done Simply making it through the day Is the new definition of “won.” It’s hectic and busy As the year closes fast It’s running at home and at work Hoping […]
Same Product; 2 Totally Different Customer Experiences – 12/15/15 TOW
Debra’s home heating unit went out in the dead of winter – LOUSY timing! But it was an 18 year old unit, so it was definitely…well, time. Two vendors came the next day to give an estimate. Al’s ACME Repair (the name has been changed to protect the guilty) sent two salesmen who spent 15 […]
Narrate the Great Customer Experience – 12/8/15 TOW
With several clients recently, we’ve led visioning workshops to define the great customer experience as well as their desired culture – so these are topics top-of-mind in many industries. The problem for many staff is that they either already think they deliver a great experience, or different people define the great customer experience differently. So […]
