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They’re irate, ranting and raving – spewing the emotion your way. They. Just. Won’t. Stop. Talking. They’re rambling with no clear point or need or concern being conveyed. You’re enjoying the discussion, but you have LOTS of other things to do. If you find yourself in these situations with a customer or co-worker, you’re not […]

I was watching an old episode of the television show “Everybody Loves Raymond,” and Ray was chastised by his mother because he said “That’s where I got to be where I’m at.” She was horrified that he – a professional writer – ended a sentence with a prepositional phrase (or as Ray put it, a […]

If you could change one thing about your competitor’s customer experience that would make them fold, what would you change? Literally think of specific customer service situations that could occur that could hurt another company’s business. To spur your thoughts, think about a key competitor of yours. Now here are some suggestions to consider: Ensure […]